Back

Central Houston Nissan

Houston, TX

2.6
1,345 Reviews

2901 S Loop W

Houston, TX

77054

Directions

By Type

Showing 1,345 reviews

July 10, 2021

Dishonest. Bait and Switch. If there was a negative star rating I would provide it. I corresponded with a "manager" for a week before arriving in Houston to look at a couple vehicles. I asked verball More

by Mowze
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trey, Chris Bennett
Jul 13, 2021 -

Central Houston Nissan responded

Mowze, we're disappointed to hear of the negative experience you had at our location. We strive for 100% satisfaction, and we regret to find out that this was not the case.

Jul 13, 2021 -

Mowze responded

I believe it made it exceptionally clear while I was at the dealership of my disappointment... namely the waste of my time and the attempt to bait me into your scam. Plain and simple, I asked for the final price before coming to the dealership and I was never provided such and the price increased $3995 for dealer prep. I have bought and sold enough vehicles over the years to know that if the used car I was interested in needed $4K worth of restoration before it could be presented to a future buyer, the dealership would have gotten it from whoever traded it in, not the future buyer.

June 20, 2021

They lie so much its pitiful!! Then try to make you feel bad!! Worst car buying experience ever!! That radio advertisement should be taken off!! "Don't worry about your credit, just come and get it!" All More

by Eyes1960
Recommend Dealer
No
Employees Worked With
John B.
Jun 23, 2021 -

Central Houston Nissan responded

Eyes1960, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (713) 661-9955 at your earliest convenience and we will do our best to resolve this with you.

Jun 23, 2021 -

Eyes1960 responded

Not interested! I bought a car in 2018 and it was a very smooth experience!! But the last two times i tried to trade in my car was the worst experiences ever. I realize that i dont have A1 credit but your salesman #Johnb wanted to put mein a 2016!!! Why would i get something older than what i already have!! SMH!!

June 18, 2021

FRAUD Committed- I purchased a pre-owned Infiniti Q50 from Central Houston Nissan on 9/12/2020. I was given a clean CarFax report and a clean title was given to the credit union doing the financing of w More

by smuenks
Recommend Dealer
No
Employees Worked With
Jeffery Restrepo
Jun 20, 2021 -

Central Houston Nissan responded

Smuenks, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 661-9955 when you have a chance. Thank you, and we look forward to hearing from you.

June 16, 2021

Marvin & janski was the best. I was of the mind not to purchase today, and they talked me into it anyway. Thank y'all so much More

by JoeTV.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bennett
Jun 20, 2021 -

Central Houston Nissan responded

Thank you for sharing your positive experience!

June 14, 2021

We have a 2011 Nissan Leaf with 28,000 miles. When we bought it, the dealer said there would be a cheap battery replacement by the time the battery ran down. Now it has about 40 unreliable miles on it, a More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't want to say. Not his fault. Comes from the top
Jun 20, 2021 -

Central Houston Nissan responded

Cathy, we regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (713) 661-9955 so we can work towards a resolution.

June 12, 2021

BUYER BEWARE!!!!! Do not believe any "Final Price" you may see on their website for a pre-owned vehicle. Of course we all expect to pay taxes, title, license, and document fees in addition to the "Final More

by Debbie S.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cris Ferante
Jun 17, 2021 -

Central Houston Nissan responded

Debbie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 661-9955. We look forward to hearing from you.

June 12, 2021

Marvin Ross help me and he was absolutely great. He was very nice and funny and I appreciate him a lot. Thank you so much More

by Xoxojp733
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Ross great salesman , Rudy Hinojosa, Chris Bennett, Darrel Polk, Talyn Bass, Ana Diaz
Jun 17, 2021 -

Central Houston Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan!

June 10, 2021

I should have known better after reading other reviews - these guys are basic scammers. They pulled a classic bait & switch, just as so many others posted. I confirmed several times that the vehicle was ava More

by bland_mel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre, Blake, Melissa
Jun 12, 2021 -

Central Houston Nissan responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (713) 661-9955 so we can work towards a resolution.

May 21, 2021

Service dept needs service . It lacks qualifyy tech Service dept needs service . It lacks qualifyy tech working there. Service manager lacks knowledge of repairs . Secretly adds billing to invoice . More

by conniesteve17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Gore. Service Managerl, Talyn Bass
May 25, 2021 -

Central Houston Nissan responded

We are disappointed to hear that you did not have a more positive experience with us at Central Houston Nissan.

May 26, 2021 -

conniesteve17 responded

I tried to discuss with service mgr but refused to listen just what someone told him . He proved this when him and I were at the car . The engine lack oil after replacement of engine gasket and was not refill before given back to customer . .the sound was loud .

May 17, 2021

Do not go there and do not give them your personal information. The are a predatory dealership. People i met not on review. They do not tell you the truth More

by Dive.sail
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Bennett
May 25, 2021 -

Central Houston Nissan responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (713) 661-9955 to speak to our manager directly.

...
12
...