Central Houston Nissan

This is the second time for me to buy a new car at Baker Nissan South. The first time, the experience was very enjoyable and I came home with a brand new car for my wife. We are very happy with the selectio Nissan South. The first time, the experience was very enjoyable and I came home with a brand new car for my wife. We are very happy with the selection. This time around, the sales people were very helpful and courteous. They were able to offer me a deal that I could not refuse. I had three other dealerships that offered me excellent deals. But, Baker Nissan outdid them all. I am very pleased for the help that Paul Hopkins, GSM and Suzette Nguyen were able to provide. Especially, I was very pleased with the work Chris Bennett did to help me reach a deal. I greatly appreciate all they did and will recommend anyone to this dealership. My wife and I love our car and wish everyone would own a Nissan. More

My husband and I saw Baker Nissan South across the highway from the Honda Dealership and decided to come and see what they had to offer. We were met by a salesman (Carl Price). He was super nice to d highway from the Honda Dealership and decided to come and see what they had to offer. We were met by a salesman (Carl Price). He was super nice to deal with and was honest in answering my questions. We found a SUV that we liked very much and decided to end our search by purchasing this vehicle. The year on the windshield of the vehicle was listed as 2011 but in their database and according to the VIN, the car was actually a 2010. They also had the wrong color for this vehicle listed in their database. Carl Price had to leave work and left us with another salesman who was not helpful. The sales manager, while negotiating a purchase price for the car, told us that he could not come down $1000 on the price because it was a demo car. The car was not a demo, but rather a pre-owned vehicle. Together the sales manager and the salesman promised us that they would fix the small chip on the bumper. We explained that we lived out of state and that we would need it to be done before Sunday (the day we would be heading back home) and they said that was fine. We did a joint credit check because we were doing a joint car loan and financing with Nissan. They offered us a low interest rate of 1.99%. They drew up the contract and had me sign some parts of the contract and I asked where was my husband supposed to sign? They didn’t remember it was a joint car loan even though they ran both of our credits. That contract was discarded and a new one was printed out and both of us signed this one. I asked for a payment mailing address and Suzette and Al Garza told us that it would come in the mail. Upon finishing up the contract, we asked when they would have our vehicle body work complete and they gave us a deer in the headlights look. Apparently their body shop only works during the weekdays, but we came to a decision that we would get the body work done at a Nissan dealership near our house and that Nissan Baker would pay them. Leaving that dealership that evening, both my husband and I felt very unsettled. We were concerned that there were so many problems with the car purchase but after some thinking we thought that there would be no more problems since the contract was completed. WRONG!!!! I had problems getting the dealership to call the dealership near my home to arrange payment for the bodywork. After a few times of calling each dealership to figure out the communication issue, they did finally communicate and the paint chip was fixed. A few weeks later, I was beginning to wonder where notification was as to where our first payment was to be sent. A few days later, I (not my husband) received notification that the financing for my loan was not accepted. I was quite concerned about why the financing for this loan was not accepted and was wondering why this only had my name and not both of our names on it. I called the dealership and was told that my financing was declined temporarily because they accidentally pushed the first incorrect contract through. They also mentioned that the second contract that we signed was also invalid because it needed an arbitration agreement (which was standard among contracts). Once a third contract and arbitration was signed, the financing would be accepted. They asked us when we would be coming in to sign the contracts, to which we replied we can’t. We don’t live in the state and this is not our mistake. They told us that our contract was not valid until this was signed and that they would overnight a new contract to us. In return for signing a release in full (arbitration agreement), they would make our first payment for us. The finance manager told us that it would be in the mail shortly and asked us for our mailing address. It was not sent until over a week later and was sent to the wrong address. After some time, the car dealership does do what they promised, by paying our first payment. We ended up getting a payment address and were able to pay our second and third payments. The Nissan Motor Acceptance Corporation (NMAC) website which allows you to keep up with your billing statements and payments still does not show that we have paid anything even though they cashed our checks on August 8th. I call and check on this last week and they said that it should update with 72 hours of payment processing. It is August 22nd and it still shows no update. I also ask about where our license plates and registration are and NMAC says they can’t tell me because the dealership has not even sent over the title to the vehicle. They told me that I needed to call the dealership and look into this problem. We purchased this vehicle in May and we still do not have a license plate and/or registration. I call the dealership, get a voicemail, clearly leave my name and number twice and ask for a call back to which no one calls me back. I do not feel that buying a car should be this much trouble. I love my Nissan, but I will never buy another Nissan again. This stress this dealership has caused me far outweighs my love for my car. Please think twice about buying from this dealership and if you do, DO NOT FINANCE with Nissan. Go somewhere else for financing . . . the finance department at this dealership is INCOMPENTENT. Save yourself many headaches. More

Ronald Haley did a great job! He was very patient in dealing with the noise of my two little kids. Overall my car buying experience was very pleasant. dealing with the noise of my two little kids. Overall my car buying experience was very pleasant. More

Both car's presentation was unaceptable. The were very dirty and the smell was unbareable. We could not text drive it. We wasred our time going over there. dirty and the smell was unbareable. We could not text drive it. We wasred our time going over there. More

Lawrence was amazing! I had physically been to 3 different dealerships and had quotes from 5 others – none of which came close to his price or customer service. I could go on for days about why he w different dealerships and had quotes from 5 others – none of which came close to his price or customer service. I could go on for days about why he was amazing! He was professional, not a ‘hassler’, well spoken and overall nice person. He put me in the car the same day and made the deal so flawless. This is the first Nissan I own and was completely impressed by the staff at Baker and would buy another Nissan from them in a second. I highly recommend! Thanks again for everything Lawrence! More

I have been looking for car for my daughter and went to this dealership and got a used car in excellent condition for the price I wanted and friendly service. The whole nissan group there is nice and when this dealership and got a used car in excellent condition for the price I wanted and friendly service. The whole nissan group there is nice and when I need to get another car again that will be the first place I would look at again. So anyone who needs to buy a car Go here really they are good people and will work with you on getting a good price. More

In the past, I have always hated buying a new car. Not anymore. This was by far, the best "new car" experience I have ever had! There was no pressure from the sales person, Chris Bennett, and everyone e anymore. This was by far, the best "new car" experience I have ever had! There was no pressure from the sales person, Chris Bennett, and everyone else wanted my experience to be the best and the financial advisor, Al Garza, wanted to get me the best deal possible! I walked away with the exact car I wanted for a great price and with everyone wishing me well. I could not have asked for more from a car dealership. Nancy Kearns More

This is the second truck I have purchased from Baker Nissan.The overall experience was excellent.The sales reps. Chris Bennett Carl Price and Jorge Martinez were very helpful and very professional from Nissan.The overall experience was excellent.The sales reps. Chris Bennett Carl Price and Jorge Martinez were very helpful and very professional from the start to the end of the sale process. I will definitely without question and beyond doubt recommend Baker Nissan to my family and friends. J.M More

Lawrence was the first one to respond to my request for information out of 4 dealers! He even responded after hours. Furthermore, he took pictures of the car and sent it to me so I would feel comfortable. information out of 4 dealers! He even responded after hours. Furthermore, he took pictures of the car and sent it to me so I would feel comfortable. These are just a few ways he showed he was eager to earn my business. He was very professional, responded very quickly, and thorough. I would definitely recommend Lawrence as someone you would want to do car business through and with. Thank you! Tambrea Cannon More

Well folks me and my sons went to Baker South last week for a deal on a 2011 Altima for lease. As soon as we walked in we were greeted by one of their finest sales person Chris Bannett. One of the very fir for a deal on a 2011 Altima for lease. As soon as we walked in we were greeted by one of their finest sales person Chris Bannett. One of the very first thing he did which really impressed us was that he went and got his General Sales Manager and Service Manager just to meet us and make us feel comfortable and feel home. That really proved us that this is a family operated business because they want their customers to know who they are dealing with when they walk inside the doors of Baker Nissan South. Then Chris asked us what deals we were looking for and after finding out all our requirements he started working on a quote and offered us. But of course there's always a room for a bargain which we did and we finally came to a comfortable price which we both agreed on and honestly speaking i dont think anyone could've beat that deal! Then as the process went through and we met more of their staff and finally their finance manager which was also a great pleasure and most importantly we saw the owner, Baker, walking around the showroom. I guess he was doing that to keep a eye on all of his staff whether or not if his customers are being treated good or not. That explains how great this company is because when the owner is personally involved in the business, customers feel more comfortable and also know that the owner will not let their sales person do anything which will loose the customer. I would like to first thank Baker Nissan South for the great service and ofcourse for the wonderful deal they gave me. And last but not the least i would like to thank Mr. Chris Bennett for his great effort and making one more customer HAPPY n SATISFIED! I think if it wasn't for Chris and his first impression, we would've probably walked back out that door. I would highly recommend Baker Nissan South to anyone and everyone who is looking for a GREAT DEAL on nissan and if u do go there i highly recommend that you talk to CHRIS BENNETT for an awesome deal! More