Central Houston Nissan

Why, because On Tuesday, January 24th,2012, my daughter, my Godson, and I visited Baker- Nissan South. The weather was bad, it was raining and the wind was blowing. We were greeted by salesman Lawrence Ja my Godson, and I visited Baker- Nissan South. The weather was bad, it was raining and the wind was blowing. We were greeted by salesman Lawrence Jackson. Lawrence introduced us to Used Car Sales Manager Jeff Waite. Jeff showed us a tan Toyota Solara and a royal blue Honda Accord. Jeff and I agreed that the Honda was more practical for my daughter than the Toyota. My daughter, Lawrence and Godson took the Honda for a test drive. We really liked the royal blue Honda, so I agree to have my credit report disclosed under the contingent that I would be purchasing that vehicle. Lawrence gave me the necessary paperwork to sign, including the car fax report. Lawrence insisted that we take the royal blue Honda home that night. I declined. I expressed that I would return the following day to drop off the deposit check and to pick up the car so my mechanic could check the car before the final paperwork was signed. On Wednesday, January 25th,2012, my daughter, my Godson and I returned to Baker- Nissan South. Lawrence Jackson was not available, so Frederick Penny made himself available. I expressed to Frederick that we were picking up the car (royal blue Honda) so I could take it to my mechanic for an inspection. Frederick said it was against policy and that we could not take the vehicle overnight. I then ask Frederick if Jeff, the sales manager, was available. I also asked Frederick about a burgundy Honda that I saw offered on the Baker-Jackson South web page. Jeff greeted us with the paperwork that I had signed on Tuesday. In the meantime Frederick drove a gray Honda to the front. Both my daughter and I were a bit confused because this gray Honda was not the car that she test drove. Frederick looked at the VIN number on the paperwork. He said, “202222B, that’s the VIN number, see 202222B it’s on your paperwork, look 202222B.” I then said, “To Be or Not To Be, that car parked out front is not the car my daughter test drove. Yes I may have signed all of the paperwork for that gray Honda, but that is not the same car. My daughter test drove a dark blue Honda.” Jeff insisted that the gray car looked blue. Yep, the ole “Bait and Switch.” My intelligence was insulted. Jeff continued to insist that this gray Honda was the same car from the night before. My daughter and I looked at each other in awe! We could not believe what was happening. Jeff then escorted us on a “wild goose chase” looking for the blue Honda in the lot of used cars. While on the “wild goose chase,” my daughter spotted a Nissan the same color as the first Honda she test drove, she ask my Godson, “What color was the car we rode in last night? Was it this color blue? Or was it this color?” pointing to the second Honda (Gray). My Godson said, “It was blue.” Jeff explained that in his twenty something years of selling cars, he had never h had anything like this to happen. He then took the keys and went to his office. I was in shock. I said, “So, that’s it! You don’t have anything else?” He said,” No!” I asked another salesman where was Jeff’s office because I was still in shock. After talking to Jeff Waite for a few minutes, I realized that he was not going to admit that this gray car was not the same car, so we left carless. I didn’t dislike the gray Honda, but it was the principal of the matter. Don’t insult my intelligence, or my daughters or my six year old Godsons. I am appalled that Lawrence Jackson and Jeff Waite would allow me to sign paperwork for a vehicle that I had not approved. That is deceptive, deceiving and unacceptable. More

We had an issue with our recently purchased pre-owned vehicle, and when we reached out to Chris Bennett, our salesman, he rushed to immediately resolve the issue. He had a solution for us within the hour vehicle, and when we reached out to Chris Bennett, our salesman, he rushed to immediately resolve the issue. He had a solution for us within the hour and the problem resolved within 2 hours of us reaching out to him. Absolutely amazing! Now that is what you call "Great Customer Service". He has our recommendation! Thanks Chris! More

I was one of the unfortunate victims of flood. My Nissan 2010 Cube got flooded. I was devastated because I loved that car so much. Furthermore, I was to trying to save money for school. I was sure I wanted 2010 Cube got flooded. I was devastated because I loved that car so much. Furthermore, I was to trying to save money for school. I was sure I wanted to take on a new car for added burden to financial loss. Mr. Bennett contacted me for a possible trade in. He worked on my case diligently for 2 days. He frequently called and gave me updates on what he thought might work for me. Finally, he was able to find me a brand new Nissan Juke at a price that was in my comfort zone. I am grateful to all the help I got from Mr. Bennett. Thank you for turning this unfortunate event into a new opportunity I have overlooked. More

I am very happy to have my new car. Driving it is a real pleasure. Amy Molina helped us through the process efficiently and in a business-like manner without making us feel pressured in any way. I was jus pleasure. Amy Molina helped us through the process efficiently and in a business-like manner without making us feel pressured in any way. I was just examining the possibility of buying a new car and came across this dealer. Amy contacted me and offered to help in any way she could. She then videoed a short presentation with all the car's features and I was hooked. What a saleswoman. I have bought Nissan in the past and will most likely continue in the future. More

While speaking with Ron Haley on the phone, I described what I was looking for, he said he would have a couple of cars for me to consider when I got to the dealership. When I arrived at the dealership Ro what I was looking for, he said he would have a couple of cars for me to consider when I got to the dealership. When I arrived at the dealership Ron was there with paperwork in hand on the Altima that we had discussed and an alternitive which he thought would also be something I'd like. I told him that I didn't want to waste anyone's time so let get right to the bottom line on the car he emailed me about. He talked about all the features and oil changes etc. and before you knew it the Sales Manager came over spoke with me and at time I told him that I did not want to take delivery at that time. It was about 7:30pm and dark and I didn't want to drive my new car for the very first time at night. He said he understood and we could go ahead with the financing and then the next day I just had to pick up the car. Brian Baker took over from there to start the financing portion of the purchase. Brian as Ron, was very friendly and made me feel at ease. During the whole prodess I kept waiting the for the other shoe to drop, because that's how it's been with my previous purchses, but it never did. As I left the dealership all of the sales staff said goodnight, Ron came over asked if I had any questions. I didn't realize that while I was in with Brian, Ron had gone to pick up my car from storage so that I could see it. I was very impressed. He explained alot of the details and then he walked me to my car. I called him the next day to let him what time I'd be there and he was waiting with the temporary plate. Came out put it on the car, went over some specifics again and off I went. I am very, very please with my sales experience at Baker Nissan South and will let my friends know. More

I told my salesman Chris Bennett what kind of car I wanted and my budget. Chris found the car that was exactly what I wanted. He made it possible for me to purchase the car and then even add some fea wanted and my budget. Chris found the car that was exactly what I wanted. He made it possible for me to purchase the car and then even add some features to enhanced my experience. I got leather seats installed that look fabulous. They gave me a new loaner car for 3 days. I had some after the fact changes to the ownership and financial arrangements done at my request: they were most helpful and accomodateing. More

I purchased my new Titan on Dec. 29, 2011 and I used my old vehicle as a trade in. Baker Nissan agreed to pay me 11,000.00 for my trade in. I agreed to use 4,000.00 towards a down payment, leaving 7000.00 old vehicle as a trade in. Baker Nissan agreed to pay me 11,000.00 for my trade in. I agreed to use 4,000.00 towards a down payment, leaving 7000.00 owed to me. The dealership has been delaying payment to me for my trade in. As of this posting (1-6-12), the dealership has not paid me for my trade in. More

Got a GREAT deal! Overall really happy. I emailed online first and got a sales number and then went in person to negotiate further. I also emailed several other dealerships to compare and they were online first and got a sales number and then went in person to negotiate further. I also emailed several other dealerships to compare and they were the lowest. More

What a wonderful car buying experience! After an awful What a wonderful car buying experience! After an awful experience at Baker Nisson NORTH, I decided to give Baker Nissan South a try. Our salesp What a wonderful car buying experience! After an awful experience at Baker Nisson NORTH, I decided to give Baker Nissan South a try. Our salesperson Alfred Garcia was absolutely a joy to work with. Alfred was attentive without being over bearing, knows his product, listens to his clients wants and needs in a vehicle. This dealership is top-notch. I experienced nothing other than complete professionalism throughout my entire experience including the Finance Manager - James Baker. After almost deciding to take my busines to Toyota rather than Nissan due to my bad experience at Baker Nissan North, I am so grateful that I gave Baker Nissan South a chance to win my business. I would recommend this dealership to anyone interested in buying a vehicle, and will definitely be a returning customer. Baker Nissan South - You Rock! Keep up the good work and best of wishes in 2012! More

This is the third vehicle I have bought from this dealership because of my experience with their sales and service departments and the reliability of their vehicles. Patient salesman Chris Bennett tu dealership because of my experience with their sales and service departments and the reliability of their vehicles. Patient salesman Chris Bennett turned buying a car into a fun, five-star learning opportunity and I am mightily pleased with the transition from Z to cayenne red Rogue. This is a dealership you can count on to be helpful and customer-focused. Additionally, I would like to praise assistant service manager Shane McCarty for making the most of my time during a recent service visit. When the shuttle wasn't readily available, he arranged for a loaner car so that I could return to my office. More