Central Houston Nissan

The service I received at this dealership today was horrible. It took someone 5 minutes to come a great me for my appointment, that was no big deal. I got checked in and asked my associate if he would horrible. It took someone 5 minutes to come a great me for my appointment, that was no big deal. I got checked in and asked my associate if he would come and let me know if I needed additional services outside of my oil change if needed. He said yes. I waited an hour and watched my car get checked and my oil changed and figured someone would come and tell me if extra services were needed. No one came to update me so I thought all I was good. I proceeded to sit another hour and a half after my car had been taken off the lift. I went to go ask someone what the hold up was and my car was just sitting there ready to go. My associate was no where to be found. Someone else came and asked me and he said he couldn’t help me because he didn’t know. Then another gentleman came and called my associate and I asked to speak to the manager. I walked over and hear the manager say I’m not going to talk to her call such and such and he can deal with it. When my associate finally arrived he proceeded to tell me I had not been here that long. I had, he said we will get you checked out. 10 minutes later I get a text for the extra things that needed to be done. My breaks were one of the high issues items. I asked why no one told me because I could have gotten it done while I was there. He said no ma’am we don’t have time to do it you need to rent a car and leave it here. I explained they would have had time to do it had someone come and spoke with me 2 hours prior. I left because I had another appointment I was about to miss. When I got to my destination I noticed that my licenses plate was damaged and was partially falling off. Several screws were missing. I do recommend this dealership and I will not be going back. Nissan is a wonderful car, but the employees that work for this company completely turn me away from ever buying another one or going to them for further services. More

I called, to verify a car I found online, was actually on the car lot. They said it was there. I drove 60 miles, to find out it was not there. Then the sales man tried to sell me a car that was two times the the car lot. They said it was there. I drove 60 miles, to find out it was not there. Then the sales man tried to sell me a car that was two times the price of the one I went to see. More

Kind Compassionate Excellent people here. They work with your situation to help you get into a nice vehicle. Good car buying experience. 😊 your situation to help you get into a nice vehicle. Good car buying experience. 😊 More

Excellent service. Thanks for your help in the maintenance of my vehicle, good job thanks maintenance of my vehicle, good job thanks More

Even though my buying experience was very easy , I would never buy another vehicle from this dealer . Bruce was helpful as he could of been but I felt with the issues a manager should of stepped in . I boug never buy another vehicle from this dealer . Bruce was helpful as he could of been but I felt with the issues a manager should of stepped in . I bought my car July 3rd and I have had minor issues with my 2021 Nissan Armada since I bought it. 2 weeks after I bought it I noticed the trim was bubbling I contacted the dealership which took a while to get in Bruce fir the most part kept me updated , and August 23rd they got my vehicle in . They had it to August 23rd through September 2nd the Issues I’m having with it were never resolved (nothing could be found wrong with it ) I thought the wrap around the trim was resolved to see days later it was in worst condition than when I left it. After numerous calls and no call backs except from Bruce to let him know what was going on James Adams responded via email September 10th “ We do apologize for the issues that you are having. Currently they are trying find ways to complete the black effect. Wrapping chrome is a difficult thing to do but they are exploring all options so that won’t become a reoccurring event. Once all the manager know the best possible option we will be reaching out to you.” With my experience with this dealership I’m very disappointed in . I have looked in other options to see if I myself can resolve the wrap issue abs will be taking my vehicle to the Waco Nissan dealership to hopefully have the maintenance issues resolved . So I will update review if this ever resolved . More

JC was really helpful. His customerService was great and JC was really helpful. His customer Service was great and I was done in no time. JC was really helpful. His customer Service was great and I was done in no time. More

JC WAS VERY KNOWLEDGEABLE AND HELPED MEET ALL MY NEEDS. ALSO RESPECTFUL AND KIND. I WILL DEFINITELY ASK FOR HIM AGAIN ALSO RESPECTFUL AND KIND. I WILL DEFINITELY ASK FOR HIM AGAIN More

I was really impressed with my sales Consultant Hope Roach. She was so sweet and she answers every question I asked about my new car. Roach. She was so sweet and she answers every question I asked about my new car. More

Disappointed with the fact that the advertised price was not the price. $5,400 in dealer prep and add in’s. All part of the typical game dealerships play. Show a low price to get you there simply to waste m not the price. $5,400 in dealer prep and add in’s. All part of the typical game dealerships play. Show a low price to get you there simply to waste my time. Spent half a day with nothing to show for it other than frustration and disappointment. More

JC was wonderful and very helpful and took great care of my needs. He assisted with getting all my questions answered with regards to my warranty my needs. He assisted with getting all my questions answered with regards to my warranty More