Central Houston Nissan

Hope nobody has the experience I did. I wasted almost two hours because nobody seemed to have any idea what they were doing, even after I set up an appointment the day before. I went in I wasted almost two hours because nobody seemed to have any idea what they were doing, even after I set up an appointment the day before. I went in because I won a promotion that was mailed to me. I went through almost 4 employees to finally deciding to walk away due to the time they were simply wasting. I should have walked away when I asked one of the employees ”who was in charge?” which he answered “I don’t know”. They had me sitting down in a room and left me there for about 45 min to people coming in stating they will be helping me and will be test driving a vehicle, but nothing. As the floor manager was bringing the keys for me to test drive a vehicle his superior decides to embarrass him in front of me by taking the keys and my paperwork and stating that he needed to be in the other room which was more important. They sure didn’t have their stuff together and was a total waste of my time. Hope you don’t have to deal with this, but I would rather go down the street to someone who can value my time. More

I have worked with JC here at Central Houston Nissan many times over the years, and he never fails to deliver a truly excellent experience. Superb customer service. I will certainly be returning in the futur times over the years, and he never fails to deliver a truly excellent experience. Superb customer service. I will certainly be returning in the future to work with JC. More

This was an email sent on 2/19/22 to every email I could Find on the Central Houston Nissan website as well as their experience email. I have not received a response from one person in regards to my issue. Find on the Central Houston Nissan website as well as their experience email. I have not received a response from one person in regards to my issue. Hope you brought your popcorn. ***Side note - I do not blame my sales rep 100%. He was nice and handled me being upset very well. --------------------------------------------------------------------------- I've recently had a very troubling experience with your used car sales department. I am currently looking for a commuter car for work and Central Houston Nissan had one pop up online around 2/14/22. You advertised a Nissan Versa Note S with 18,626 miles for $8,495. I immediately emailed the dealership and got a call back from a salesman, Mike. We agreed that I would leave work early on 2/16 to come drive the vehicle, and if all checked out, take it home that night. I work 7 days a week, 12-14 hours a day. My time is very limited and valuable as I'm sure yours is. Mike and I texted a few times and he said the finance department would not give me any numbers over the phone, but we could work it out when I get there. As I'm leaving work, I text Mike and he says everything is ready, see you soon. I texted Mike again about 45 minutes later that I was in traffic and may be a little late. He tells me not to worry and to drive safe. I arrive at the dealership around 6:45PM and he tells me the car is in service and that the service department is closed. I cannot drive the car, but he can still sell me the car. Of course, I'm not going to buy a car I cannot drive. So he asked a coworker, Jose Ayala, if he could help him possibly get the car. Turns out, I could not drive the car nor could I even see the car. I make $75 an hour on overtime and lost 2 hours to drive up. I express my frustration and agree to come back on Friday because I have to file my taxes in Houston. I arrive on Friday and Jose gets the car for me. I drive it around the parking lot and agree to fill out financing information. I'm in a hurry due to having an appointment with my tax lady. This should be an in and out deal. Jose comes back and tells me that my interest rate will be no more than 5% once we agree to a price and down payment. On his sheet, he's got the final price of the car at $16,500 (round about). Once again, I express my anger and am in complete shock that the car has been marked up almost DOUBLE! Jose tells me to give him a number or meet him in the middle, and I tell him NO! I have purchased many vehicles and understand the system and understand I am not going to pay $8,500 for the vehicle, but I was not expecting this! He tries to get me down to $14,000 then $12,000 and at this point, I'm late for my appointment and I'm extremely upset. Another salesman comes by and ask me what the problem is and sits down and writes down $8,495 + TTL and puts a line for me to sign. "If we can get this for you, will you purchase the car?" I explained that that's the whole reason I'm here, I expected this to be easy. The car is nothing luxurious! I sign the paper and end up leaving due to my appointment but tell them I will return. Jose tells me don't worry, we will figure something out. While I'm at my appointment, I texted Jose and asked if they had worked out my numbers. He proceeds to tell me that they messed up on the price of the vehicle and the best they can do is $12,000 and says that they "never do this for anyone". He sent me a screenshot of a breakdown. I've attached it for your review. I explain that I am not going to pay $12,000 for a vehicle that is listed at $8,459. Immediately after Jose sent me the screen shot, I checked the price online and it has been marked up to $10,988. I'm sorry, but this is not the way to run a business. They had 3 days to fix an issue and inform me of the price, but didn't realize it until they had already ran my credit? Most of this probably could have been avoided if they would have given me the numbers on Wednesday like I had requested over the phone. Maybe they would have realized the error at that point. Or maybe they were trying to take advantage of me as I explained this would be an in and out deal. I have all the texts, websites and screenshots to prove everything here. I'll attach a few of them for your review. This is a serious issue and you have one very unhappy customer. As someone who buys vehicles regularly, this was by far my worst experience to date. Unfortunately, I don't have a screenshot of your exact website with the price due to the recent change, but the carfax.com website still reflects the original ad. Thanks for listening. I hope to hear back from someone.... Anyone. More

Jose Ayala was awesome to work with, in and out no problem. Best salesman I’ve ever dealt with! problem. Best salesman I’ve ever dealt with! More

Trying to charge almost 10k over market price with some ridiculous fees “vehicle reconditioned fee” for $3900 and dealer mark up price for $5900 on a 2017 truck. Sales manager is an embarrassment, did not ridiculous fees “vehicle reconditioned fee” for $3900 and dealer mark up price for $5900 on a 2017 truck. Sales manager is an embarrassment, did not fill up vehicle with diesel after purchase and try to give a handful of used shell gift cards that did not work to fuel the vehicle. Worst dealer experience I’ve gone through. More

1/28/22 I came in wanting a 2019 challenger white and black .They told me that they think it’s already sold so they showed me a wayyy better car with less miles and everything.So I got the car bought it black .They told me that they think it’s already sold so they showed me a wayyy better car with less miles and everything.So I got the car bought it and everything then had it for 4 days max they lied to me and had me come all the way from Louisiana to Houston so they can take my car I PAID10k for and incriminated me for making false check stubs .Theu called me and told me they messed up on a deal and I had to come back in and sign some paperwork. On top of that they left me stranded outside cold ASF no Uber no nothing I had to take a Uber to another car dealership just to get a car and go home ..SHADY! God is Watching ! More

I will recommend Central Nissan off the SW Loop to anyone...on Thursday, I got my oil changed there. There was a minor xxxx-up that occurred so I contacted Jonski, who led me to Brandon. Brandon then anyone...on Thursday, I got my oil changed there. There was a minor xxxx-up that occurred so I contacted Jonski, who led me to Brandon. Brandon then escorted me to the server center where he resolved the issue at hand, displaying a very friendly and professional attitude...thanks guys. More

Service Advisor JC was Good 👍🏻. Right on point and checked my entire car for further repairing and replacing parts. checked my entire car for further repairing and replacing parts. More

Slowest service in Houston. Oil change should not take 1 1/2 hours horrible. I will stop coming here again 1/2 hours horrible. I will stop coming here again More

Do not go to this dealership!!!! I went to this dealership on October 30, 2021 because my check engine soon light was on and I needed to clear it for inspection. I paid $185 for them to diagnose it dealership on October 30, 2021 because my check engine soon light was on and I needed to clear it for inspection. I paid $185 for them to diagnose it. Marcus Hicks told me I needed a new transmission for $7,000, that I couldn’t get a rebuilt one because nothing was wrong with the part, but that the dark oil, with a smoky smell, indicated that the transmission had failed internally and a brand new transmission was my only option. They told me I would see a picture of the new transmission, etc, etc, and that i would get another 100,000 miles out of the car because everything else on the car looked great! I almost agreed to it but remembered that I planned to ask a mechanic at church for a second opinion. Then Nissan so kindly suggested I leave my car there so I wouldn’t further damage it and use their free rental car over the weekend until I got my second opinion. The following Monday, November 1, 2021, the church mechanic recommended a very honest and skilled mechanic. I went to Nissan to get my car and drove it to the recommended mechanic. While the honest mechanic was looking at my car, I got a text from Kevin, a Nissan manager, asking to buy my car at 20% above the market price from his PERSONAL phone number. Why would anyone want to buy a 2008 Maxima that needed a $7,000 repair????because they are SCAMMERS!!! Then, my new honest mechanic said he drove the car and didn’t see, feel, or hear anything wrong with the transmission. Said it drove perfectly fine. Said that when he recommends a new transmission, the car is usually shaky, makes noises. He said dark oil is normal for a car with 145,000 miles and said he did not smell any burnt oil. He recommended I flush the transmission fluid, he reset the light, and said to watch to see if it came back on, before he would recommend a brand new transmission. So far, it has been almost 3 weeks, and the car drives perfectly fine (as it did before) and the light has not come back on. I cannot believe that Nissan tried to scam me out of $7,000 AND tried to buy my car!!! Please beware of going to this dealer. I even called another Nissan dealership who quoted $5,500 for a new transmission. If I ever do need a new transmission, I will not be going to Nissan Central Houston and I will warn everyone I know!!! More