Central Houston Cadillac

excellent from start to finish I have been a buyer for 60+ years and found my recent experience with Central Houston Cad. one of the best I have had. My salesperson "AL" was very h I have been a buyer for 60+ years and found my recent experience with Central Houston Cad. one of the best I have had. My salesperson "AL" was very honest with me about my trade and I wound up getting exactly what I wanted. Al made the whole process very easy and I was very impressed with the whole process from the sale to the closing. I am a very happy Central Houston Cad. shopper. Fred D More

Not how car buying should be From the start, would not talk about price and said we will get to that later. Then would not recognize advertised price online, we were not able to w From the start, would not talk about price and said we will get to that later. Then would not recognize advertised price online, we were not able to work out a price and left the dealership. A few days later found a cheaper price from a competitor, asked to see if they were willing to price match. We agreed on terms via text message, left work early to go to dealership only to find that the terms and vehicle were completely different then agreed upon. The price was higher and model was lower. The entire time I was in the dealership and communicating via text, they were using deceptive sales tactics. They would bad mouth competitors and try play number games, had a whole playbook full of excuses why this was that price and why they couldn't budge. I ended up going to the competitor and got exactly what was advertised, no hassle and walked out with a car the same day. More

Referral Award I purchased a new CTS on Christmas Eve and at the time I forgot to tell them who recommended me to go there. After the purchase I told the salesman ab I purchased a new CTS on Christmas Eve and at the time I forgot to tell them who recommended me to go there. After the purchase I told the salesman about in and he told me that it shouldn't be a problem. But after a couple a weeks my referral never received his check. I called my salesman several times to follow up. I called again after 3 weeks and he stopped answering his phone. So I called the front desk and asked for the new car sales manager.The called was transferred but the manager did not know that I could here them talking between he and the salesman about the referral and was telling him if I did not tell him in the beginning, he shouldn't be rewarded. After I said hello they realized I was on the phone and I explained everything the manager said that he would call me back. I still have not received any call. I will not purchase another car from them or recommend them to anyone. If you told me the truth in the beginning I can accept that but to lie to me is deceiving, therefore I an passing my experience to social media networks to be aware. More

I still remain with my original problem with no satisfaction I purchased 2012 in 2011, I have same concern with acceleration and throttle sounding exhausted. It seems as though my car is straining. I have had my I purchased 2012 in 2011, I have same concern with acceleration and throttle sounding exhausted. It seems as though my car is straining. I have had my car to dealership to see if they could duplicate my concern. I was told could not duplicate and was told by Service Manager, they could no longer extend me a loaner because its nothing wrong with my vehicle. It was May when they told me this, I have since enrolled in triple AAA, to have my car towed in the event my nightmare come true, that there is this problem with my vehicle and at this point I can't receive any service. I feel the dealership feels that I pay my monthly note, and that I look forward to jumping in there loaner. The service Manager made the statement that *I put more miles on there loaner cars than my car). I do work for a living and I teach every other week a class out of town. I have exhausted all measures of being accomodating with that dealership. Maybe I am reluctant because originally when I purchased my first vehicle from Stewart it was a 2010, again I noticed problems brought it back to dealership to duplucate, could not duplicate. I left dealership approximately 7 miles from dealership my transmission blew, the car shut off on me on the freeway at 5:00 rush hour traffic, almost crushed by two Eighteen wheelers. This leaves me with a very bad taste for their non-duplucation song and dance. So, I am I am leary about their ability to fix the problem, Yes I am. Their concern is the loaner my concern is the vehicle I pay a monthly note on every month to operate correctly. More

Hands down, the most unethical auto dealership I've tried to buy a new car several times from Stewart and each time I walk out astonished at the blatant shenanigans they pull to inflate the negotia I've tried to buy a new car several times from Stewart and each time I walk out astonished at the blatant shenanigans they pull to inflate the negotiated price. Not the usual valueless dealer add-ons, I'm talking about shifting numbers in the contract to wildly inflate the negotiated price. Only after I told them I was leaving to call Cadillac corporate did they say they'd try to meet the price they advertised. If this was once or twice, I'd write it off to a silly mistake. But they've tried to pull the same flim-flams every single time. Looking through reviews, it's apparent that "unethical" is how Stewart deals with their customers. I've bought dozens of cars in my lifetime and have never been treated like this by any other dealership. Don't waste your time selecting a car and negotiating a deal. That number will mean absolutely nothing when you see your contract. Stick with one of the reputable Cadillac dealers in Houston. Stewart is not on that list. More

A wonderful experience at Stewart Cadillac Outstanding salesperson, Tony very helpful. Took time to work with us. The place was nice and clean and friendly people working to help each other. Outstanding salesperson, Tony very helpful. Took time to work with us. The place was nice and clean and friendly people working to help each other. My kind of place to buy a car. Love it! More

great company Wonderful experience from start to finish. Sales was very professional and friendly. Financing was easy and painless. Showroom was clean and pristeen. Wonderful experience from start to finish. Sales was very professional and friendly. Financing was easy and painless. Showroom was clean and pristeen. Excellent service and care! More

Unexpected Award After receiving phone call about a great sale, I decided to go by and see what the offer was. Upon entering the dealership everyone was so nice and fr After receiving phone call about a great sale, I decided to go by and see what the offer was. Upon entering the dealership everyone was so nice and friendly. since I have previously bought from this dealer I expected nothing less. Upon meeting my sale rep, he put me at ease and started the process. After test drive and being informed about the different functions of the car, all the other aspects of the car was ready for me to decide on. Was a little disappointed about the trade in value for my car because I kept the miles low. Going into a dealership and driving away in a new car under 3 hours was outstanding. More

Best Service Ever! What great service! Took half the time I was advised it would take. Warm cookies, fresh coffee, wifi and tv while I waited! Love it! What great service! Took half the time I was advised it would take. Warm cookies, fresh coffee, wifi and tv while I waited! Love it! More

Great Dealership I'm very happy I picked Stewart over the other Cadillac Dealers that I visited. Service is great before and after the sale. My sales person JD Ring an I'm very happy I picked Stewart over the other Cadillac Dealers that I visited. Service is great before and after the sale. My sales person JD Ring and my service manager Patrick Allen were wonderful. More