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Central Florida Toyota

Orlando, FL

4.8
1,074 Reviews

11020 S Orange Blossom Trail

Orlando, FL

32837

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Showing 1,074 reviews

November 23, 2020

Bring car for recall and came out with a different problem. Make an appointment for check and then is 10 persons ahead of me, I can wait but Service Advisor point out how long go to take and tell like More

by MONICA.ROSASVARGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gonzalo, Michelle Brown
Nov 24, 2020 -

Central Florida Toyota responded

Monica, I regret to learn about the level of service you feel you have received, which resulted in losing your trust in us. Given the opportunity, I would like to speak with you about your experience. Please email me at mlarabee@penskeautomotive.com. Thank you, Matt Larabee General Manager Central Florida Toyota mlarabee@penskeautomotive.com

September 27, 2020

Nicholas Sanchez was amazing!! He got me in and out within 3 hours and kept me updated the entire time!! I really appreciate that he noticed I had a nail in my tire. It was not even the reason I came i More

by cindy007cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sanchez
Sep 27, 2020 -

Central Florida Toyota responded

Thank you for the wonderful review, Cindy! We are so happy to see that Nicholas took care of you in such a timely manner and that his diligent service fixed your tire as well. If we can be of future service, please come back at any time.

September 01, 2020

My experience was essentially great. Especially Mr. Gregori Sanchez was really friendly in all ways and sincerely helped me. He didn't put pressure on me and tried to answer all my questions; even thou More

by Berk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregori Sanchez, Jose Nievez, Andres Avila
Sep 02, 2020 -

Central Florida Toyota responded

Thank you for the positive review and rating! We are delighted to know that you had a great experience with us and with the help of Mr. Gregori who provided good customer service. We will make sure to share your feedback with our team and we hope that you will continue to choose us as your dealership!

August 30, 2020

Excellent service, on time work finish, clean , nice waiting area, friendly staff, savers staff service , anything more can I say about tidsy customers service,thanks More

by Giselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Aguirre, Sean Weaver
Aug 31, 2020 -

Central Florida Toyota responded

Thank you for the positive review and rating, Giselle! We are delighted to know that you were provided with excellent service and that you enjoyed our waiting area and team. We value your business and we look forward to any future visits!

August 30, 2020

Professional and courteous!!! They are always so helpful too! I bought my last car at Toyota too! I would highly recommend to friends and family. More

by Donna.stanek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Aug 30, 2020 -

Central Florida Toyota responded

Thank you for the great review, Donna. We are happy to know that you enjoyed our services. We look forward to working with you again.

August 28, 2020

Best experience buying a car , no pressure friendly courteous sales people, Christian V made sure I was taken care of All the way , Explained to me features of my car ,gave me full tank of gas and gave More

by reyeslouie25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Vasquez, Brooks Grice, Sean Weaver
Aug 28, 2020 -

Central Florida Toyota responded

Hi there, thank you for sharing your great feedback! Congratulations on your new car! We're glad to hear Christian has gone above and beyond in assisting you with your purchase. We appreciate your business and are here anytime you need help.

August 28, 2020

Really very bad experience in the service area with Mr. Santiago, not cortesy, no smile, no alternative for seat belt problems because my truck is a lease. More

by joservazquezpool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Santiago, Sean Weaver
Aug 29, 2020 -

Central Florida Toyota responded

Jose, I am sorry to hear about the level of service you feel you encountered and about the problem with your seatbelt. Given the opportunity, I would like to speak with you about your experience. Please email me at mlarabee@penskeautomotive.com. Thank you, ​ Matt Larabee General Manager Central Florida Toyota mlarabee@penskeautomotive.com

August 28, 2020

Excellent customer service. The staff are always professional and friendly. Quick service, I did not have to wait long for service. I got a free car wash! More

by bjeanette2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Brown
Aug 29, 2020 -

Central Florida Toyota responded

We appreciate the excellent review. Let us know if there is anything else we can help you with. We look forward to working with you again.

August 28, 2020

Clean facility with friendly and helpful staff. Gonzalo was thorough and expeditiously handled the servicing, which was fast. The waiting room was properly separated to keep up with Covid guidelines. More

by Cobra1sant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzalo Ostolaza
Aug 28, 2020 -

Central Florida Toyota responded

Hello, we appreciate your kind words! It's great to hear Gonzalo has given you excellent service. Let us know if there is anything else we can assist you with.

August 27, 2020

Mr Vicent provided an excellent customer service. He went above an beyond. Andres was very helpful and very explicit. Both made our purchase easier. They both made us feel comfortable More

by Davidyelitza
Recommend Dealer
Yes
Employees Worked With
Vicente, Andres and Pamela
Aug 28, 2020 -

Central Florida Toyota responded

David, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs.

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