Central Florida Lincoln
Orlando, FL
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This is the 2nd Lincoln we have owned. My experience during a recent service visit surpassed my expectations. The Service Advisor was phenomenal. He greeted me by name, he carefully lis My experience during a recent service visit surpassed my expectations. The Service Advisor was phenomenal. He greeted me by name, he carefully listened to our issue, he indicated that the service teama would start immediately - thusa llowing him to make a recommendation for the resolution of the car issue. I was waiting in the customer lounge and shortly after arriving, he came to me personally to inform me what was found/discovered and that he was going to get it fixed/resolved. Only about 45 minutes later, I was driving away - as one super happy customer. Thank you for such courteous and efficient service = the entire experience was a 10 being my best recommendation possible. More
This is my second MKC and we have purchased 5 Lincoln vehicles from this dealership within my family. Both the sales and service is extremely professional. I recently had a major repair done to my comple vehicles from this dealership within my family. Both the sales and service is extremely professional. I recently had a major repair done to my complete satisfaction. The whole process was made stress free. The entire service team deserves a raise, they’ve always exceeded my expectations. More
I have. Always enjoyed coming there for service. Of course the car was new and I hsbd free oil changed etc. they always brought the car out clean. Yesterdays Always enjoyed coming there for service. Of course the car was new and I hsbd free oil changed etc. they always brought the car out clean. Yesterdays visit was different. I had a very difficult understand Garcias English and still never know what he was talking about. S very nice and polite man but frustrating. More
Everyone I have ever encountered at this location has been extremely professional and helpful. My only issue is that the vehicle I purchased does not come with a hardcopy user manual. It appears this is been extremely professional and helpful. My only issue is that the vehicle I purchased does not come with a hardcopy user manual. It appears this is now a thing of the past, and you have to either view it while using the navigation screen in the car or download it from the internet. In my opinion, the full user manual should be standard with all vehicles, particularly since the price of cars is so high. Just my thoughts and probably this is not the only model where this is happening. More