Central Florida Lincoln

I was very much surprised by Sales Manager Mike's behavior. Said hi to him couple of times and he never acknowledged. When I made an offer on a used car I liked he refused right away and did not eve behavior. Said hi to him couple of times and he never acknowledged. When I made an offer on a used car I liked he refused right away and did not even ask me about other cars that i was interested in as well. I feel he should not be at the position he is at. He needs to be trained on customer service first. I feel he was rude. More

I would like to warn all possible customers not to do business with Central Florida Lincoln Mercury. These people are crooks, lazy and plain arrogant. I received the most awful treatment at this deal business with Central Florida Lincoln Mercury. These people are crooks, lazy and plain arrogant. I received the most awful treatment at this dealership. From the get go, they had no interest in my concerns with my vehicle. These people are unethical at the least. There were two instances where one of the employees began arguing with me in the customer lounge, in front of not only me, but other customers! These people will charge you multiple diagnostic charges for doing no actual diagnostics. As soon as you ask to see a print out from the diagnostic machines/computers, they tell you that they can't show this to customers. This is not true as I have been given such computer print outs from other dealerships in the past when requested. These people told me I had a problem with my car in which I did not. They told me I needed a certain sensor in which did not even exist. After taking my vehicle to another dealership I then realized that the problem with my car was easily detectable to any non-mechanical person out there due to fluid/oil leaking allover the bottom of the car. This goes to show that I was wrongly charged a diagnostic fee due to the fact that the tech. at Central Florida Lincoln Mercury did not even put the car up on a hoist where they would have easily been able to see the problem. Anybody could have seen the problem immediately once on a hoist, but yet they were too lazy to do any real work, were more concerned with getting out of looking at the real reasons I was there with my car in the first place and were solely interested in trying to fool me into paying multiple diagnostic fees for nothing. I am disgusted by this place and will never return. I encourage you all to go to a different dealership than Central Florida Lincoln Mercury. More

Rob was indignant that I had not told him in advance that I may have a trade in. Obvioulsy he wanted to raise his new car price so he could show more trade allowance. I wanted to know the tru value as they s I may have a trade in. Obvioulsy he wanted to raise his new car price so he could show more trade allowance. I wanted to know the tru value as they saw it, of my trade in. This is the only way I know to get it. He felt as if I had a moral or legal duty to tell him in advance if I had a trade. He was a total jerk. I would never do business with them. More