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Central Florida Chrysler Jeep Dodge Ram - Service Center
Orlando, FL
5,660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,660 Reviews of Central Florida Chrysler Jeep Dodge Ram - Service Center
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February 25, 2019
Poor communication Dropped off my vehicle for scheduled oil change and tire rotation. Told advisor I was going to leave it and return. Had to call the service department Dropped off my vehicle for scheduled oil change and tire rotation. Told advisor I was going to leave it and return. Had to call the service department to check the status of the repair. Ended up communicating through the text message service which I appreciate. Vehicle was done and I had not been notified. I picked the vehicle up several hours later and a different service agent helped me. There was no cost associated so he just said I was good. There’s no indication of the confusion of my tires or vehicle on my paperwork and nothing was discussed. A few days later I received a text message from the service agent thanking me for letting them arrive my vehicle and asking about my service experience. I replied with a. Question regarding the condition of my tires. No response. 2 days later I received another message letting me know I would receive a survey and if I wasn’t satisfied to contact him first. again, I responded with a question regarding the condition of my tires. No response. It is 2 days later and I still haven’t received a response. I even sent another text. Not super pleased about this experience. More
by skyelaken
Verified CustomerEmployees Worked With
Ray Lopez
February 25, 2019
Boundless service Most places allow minamul parameters to dictate the quality of afford service. Justin went above and beyond to ensure my service was not compromised, Most places allow minamul parameters to dictate the quality of afford service. Justin went above and beyond to ensure my service was not compromised, and that I felt a tailored experience. It’s within individuals as Justin, establishments as such can continue to thrive. More
by Gmorales
Employees Worked With
Justin Perry
February 25, 2019
Great Customer Service The customer service was very good. I was seen to immediately when I pulled in and was able to see a service advisor that was very informal to my need The customer service was very good. I was seen to immediately when I pulled in and was able to see a service advisor that was very informal to my needs. More
by jeviset
Employees Worked With
Eli Lara
February 23, 2019
Horrific Car brokedown 1/16 and was towed to Centra Florida I called ahead to let your service know it was coming. I received a call back to say it was there. Car brokedown 1/16 and was towed to Centra Florida I called ahead to let your service know it was coming. I received a call back to say it was there. I called 1/17 am was told it was being diagnosed as we speak and I would be kept up dated as to the problem, I never received a call back I called 4 hours later to ask if they had found the problem, I was told problems had been found and parts ordered. Called Friday for up date couldn't get to speak to service agent was on hold for 54 minutes. After calling back and asking for service manager I was told all had been done apart from the garage door open (part was not going to be there until Saturday) I called back Saturday morning told them to forget it I will pick the car up and take it to another dealer, when I got there it had been done. More
by Riley494
Employees Worked With
February 23, 2019
They never contact you back. Tried calling Danny the service advisor six times with no reply. They wait until you come in then they give you a song and dance.Been BS allot of tim Tried calling Danny the service advisor six times with no reply. They wait until you come in then they give you a song and dance.Been BS allot of times.Bought two new vehicles from them but never again.Thank good I can go to Napelton and if I have problems they can do my recall and warranty work.You have been warned.Find a different dealer especially if you need service work.I gave them one star by mistake.Should have been none. More
by rcas709
Employees Worked With
Danny Rivera
February 22, 2019
Amazing Efficient Service I came in for a check up on my car and my advisor thoroughly checked into my service history to make sure I had every recommended service done on that I came in for a check up on my car and my advisor thoroughly checked into my service history to make sure I had every recommended service done on that day. He was very welcoming and attentive and knew exactly what service was required. I would give him a 10 out of 10 for outstanding service. And the good service also reminded me to check into my expiring warranty when I got home and I was able to extend my warranties and additional 5 years on basic warranty and 3 year extension on powertrain on a good 2018 rate deal from MOPAR. Was a grear day all around and I am now covered through the remainder of my car loan. Great service, great efficiency and effectiveness. More
by G4bes
Employees Worked With
February 22, 2019
Efficient, quick, as promised Brought my car in for a recall. Received immediate attention from the service department and car was repaired quickly, as promised! Highly recommend- Brought my car in for a recall. Received immediate attention from the service department and car was repaired quickly, as promised! Highly recommend- will use again. More
by 300C
Employees Worked With
Justin Perry
February 22, 2019
Fixing of Steering Danny was very nice to work with and listened to everything I had to say and checked out the vehicle himself and checked with me periodically Danny was very nice to work with and listened to everything I had to say and checked out the vehicle himself and checked with me periodically More
by Bpoelking
Employees Worked With
Danny Rivera, Eli Lara
February 21, 2019
My first service was abysmal Service advisor was non responsive, didn’t get a rental in a timely manner had to borrow a vehicle. Kept my vehicle for a week and offered no updates Service advisor was non responsive, didn’t get a rental in a timely manner had to borrow a vehicle. Kept my vehicle for a week and offered no updates unless prompted and left my truck under a oak tree and had sap and leaves all over truck and the truck was absolutely filthy when I got it back. I was offer no advice or information from my service advisor Gio when I picked it up...he couldn’t be bothered... he just had a kid who was a valet give me my keys and paperwork. Considering the truck only had 800 miles and it was the dealership I bought it from.. I expected service after the sale.. sadly disappointed and upset. Communication was dysmal at best. I will be writing a letter to the general manager of the dealership about my experience Eric Pruitt More
by Eric Pruitt
