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Central Florida Chrysler Jeep Dodge Ram - Service Center
Orlando, FL
5,667 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,667 Reviews of Central Florida Chrysler Jeep Dodge Ram - Service Center
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May 02, 2019
Service department The service department used to be very good and not pushy and rude. I am planning to switch location for my service or just go elsewhere. The service The service department used to be very good and not pushy and rude. I am planning to switch location for my service or just go elsewhere. The service department customer service was just not a plesent experience for me. Maybe because I'm a woman? More
by Gogo
Verified CustomerEmployees Worked With
Ray Lopez
May 02, 2019
Oil change Eli was such a friendly and knowledgeable employee! He made the experience enjoyable with laughs, and we learned new things. Thank you so much for mak Eli was such a friendly and knowledgeable employee! He made the experience enjoyable with laughs, and we learned new things. Thank you so much for making our experience so smooth and so fun! Would recommend to anyone looking for quick service, a great price, friendly help and knowledgeable in their department! More
by ariel.riggs
Employees Worked With
Eli Lara
May 01, 2019
Excellent service From the begin until the end, everything was excellent. Eli explained all the details about the service and everything happened on time. I truly aprec From the begin until the end, everything was excellent. Eli explained all the details about the service and everything happened on time. I truly apreciate. More
by cristiane.guarana
Employees Worked With
Eli Lara
May 01, 2019
Bad beginning, great ending They would not listen to me over a fuel problem they said that I had. Argued for couple of days during my vacation time with daughter. Had to return h They would not listen to me over a fuel problem they said that I had. Argued for couple of days during my vacation time with daughter. Had to return home and conceded to their (theory).they had me over a barrel. They tried telling me the car was finished. Had them have someone drive the car home. My point was proven only then.. But after that they were very compassionat with problem. They had a hard time figuring the car out. Great job on their part. I would still recommend them for their effort that they put in it. Still need work on customer input. More
by David Stuber
Employees Worked With
Eli Lara
May 01, 2019
Highly satisfied customer I was called by Jacob and was very pleased with the level service including communication with me regarding what to expect. I would recommend the deal I was called by Jacob and was very pleased with the level service including communication with me regarding what to expect. I would recommend the dealership to everyone and in particular Jacobs level of service set him apart from others. Thank you More
by jeff2862003
Employees Worked With
Jacob Perez
April 30, 2019
always punctual always communicative always great All our experiences with this dealership have been positive and exceeded expectations. Recommend it highly for sales and service. We have visited and All our experiences with this dealership have been positive and exceeded expectations. Recommend it highly for sales and service. We have visited and purchased at other dealerships since semi retiring to Central Florida in 1998 but Central Florida Chrysler Dodge Jeep far exceeds any of the other experiences. More
by Rowi2129
Employees Worked With
April 30, 2019
Great Service Great to work with .Kept me informed on various details of the cars mechanical issues. Informed when the car was ready to be completed for pick up. Great to work with .Kept me informed on various details of the cars mechanical issues. Informed when the car was ready to be completed for pick up. More
by Roger Kimball
Employees Worked With
Jacob Perez, Justin Perry
April 30, 2019
I went for a dodge dart recall The people were nice and helped but they took in my car without having the piece for the recall. They called me to inform me that they didnt happen wh The people were nice and helped but they took in my car without having the piece for the recall. They called me to inform me that they didnt happen which was great to let me know but I wished that as soon as I called to make an appointment that they stopped me and said sorry we have to wait for that piece to come out before I waste my time. They dropped me back off to work which was nice. My only complaint is that they didnt have the piece and I drove to there during my work break. More
by cotalraymond
Employees Worked With
Jacob Perez
April 29, 2019
Issue not diagnosed properly - 15 days in shop!! Service Manager DID NOT LISTEN to my initial description of the issue and just rushed my vehicle into the shop. The service technician DID NOT PROPER Service Manager DID NOT LISTEN to my initial description of the issue and just rushed my vehicle into the shop. The service technician DID NOT PROPERLY DIAGNOSE THE PROBLEM with my Automatic Steps, and just said he fixed a loose wire. Upon picking up my vehicle (the 1st time), the issue was not resolved and the step did not work properly. I brought my vehicle back again to have this issue looked into further. Again, they MIS-DIAGNOSED THE PROBLEM AGAIN, and only ordered a wiring harness after I informed them it was probably a control module that was faulty. They kept my Jeep for 15 DAYS before finally ordering the part I told them was probably the issue (control module). However on their initial install of this module, they WIRED EVERYTHING BACKWARDS and it did not work properly. I called to finally raise xxxx with Management, before I was told it would be ready the next morning. WHY SHOULD A CUSTOMER HAVE TO WORK SO HARD TO GET RELIABLE AND SPEEDY SERVICE??? NO FOLLOW UP FROM SERVICE ADVISOR WITH SHOP TECHNICIAN TO EXPEDITE THE REPAIRS. My Service Advisor was Raphael. This switched to Jacob, after I did not hear back from Raphael. Jacob helped more than Raphael did, however Raphael is not lised in the employee list. More
by ktown5280
Employees Worked With
Raphael, Jacob Perez
April 29, 2019
Helpful/Friendly Staff Ray helped assist me with my vehicle in a timely manner. I tend to pop in last minute frequently and the service team does a great job with assisting Ray helped assist me with my vehicle in a timely manner. I tend to pop in last minute frequently and the service team does a great job with assisting me always! More
by catherine_hunt10
Employees Worked With
Ray Lopez
