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Central Florida Chrysler Jeep Dodge Ram - Service Center
Orlando, FL
5,509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,509 Reviews of Central Florida Chrysler Jeep Dodge Ram - Service Center
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March 10, 2019
I felt someone care I was communicated the whole time of what was the process time and what to expect. Got recommendations and attention. Was treated with respect and w I was communicated the whole time of what was the process time and what to expect. Got recommendations and attention. Was treated with respect and with no abuse at all. Justin went above and beyond to be sure service to the car went smooth and on time. More
by FRANCISCO_GARCIA_9
Verified CustomerEmployees Worked With
Justin Perry
March 10, 2019
Great service Both times I went for service this year, Danny and Shawn went above and beyond to keep me informed and accommodate my needs! Thank you! Both times I went for service this year, Danny and Shawn went above and beyond to keep me informed and accommodate my needs! Thank you! More
by MGLOG0
March 09, 2019
Safety recall Great customer service provided by Gio throughout the complete service to attend a safety recall on my Jeep Wrangler. Overall it was a great service Great customer service provided by Gio throughout the complete service to attend a safety recall on my Jeep Wrangler. Overall it was a great service More
by pauloinusa@yahoo.com
Employees Worked With
March 09, 2019
No one to welcome or direct us This was my first experience at this dealership , and upon arrival, it was not a positive one. There were no signs or instructions in entering the ser This was my first experience at this dealership , and upon arrival, it was not a positive one. There were no signs or instructions in entering the service lanes. I pulled in and looked around, no one to be seen to ask if I need to go check in (I had made an appt) or if someone would come out. A business with better customer service would have someone to tell customers where to go, and that someone would be with them soon. Eventually, a couple employees were near another car, including a guy putting plastic and paper mats in cars. Neither of these employees made eye contact with us and in fact seemed to try not to make eye contact with us. We still were unsure about what to do here, so a simple 'hello' or 'we'll be with you soon' would have been appropriate. I was getting ready to leave and go to another dealer. Feeling ignored, I went in to a service provider at a desk to ask if I need to check in for my appt. He said no, just go wait by the car and someone would come out. So at least I was in the right place. We ackwardly waited by my car as employees nearby didn't seem particularly busy, but still didn't say anything to us. Eventially, Shawn came out to help us. He was very courteous and helpful. He turned the visit around, and I forgot how pissed I was earlier. He is the only reason why I'll give this service dept a 2nd chance next time(you are closer than the dealer where I purchased). I do think that you should revisit informative signs. If there had been a sign that said to pull in and wait for someone to come to you, my visit would have been much less frustrating, even though I had to wait quite a while. Also, important, have the employees acknowledge people, and say that 'someone will be with you' instead of ignoring them. I have never been to a service department that didn't have signs and didn't acknowledge me, so I was kind of blown away. More
by challenger love
March 08, 2019
Disappointed w/ Diagnostic Fees and Confusing Drop Off Was very disappointed at the $100 ‘diagnostic fee’ to look at my exhaust (had brought the car in for a recall). I can see maybe a $50 fee, considerin Was very disappointed at the $100 ‘diagnostic fee’ to look at my exhaust (had brought the car in for a recall). I can see maybe a $50 fee, considering I had my car there already and was in shop. Didn’t even perform a multi-point inspection while it was in. I have my doubts that the exhaust was actually looked at as a text I received stated they were looking at the ‘air.’ They responded that that was an autocorrect error which I understand, however, when I got in my car, the AC was adjusted to ‘low.’ Hmm... Drop off process was extremely confusing. I pulled up into the entry and was not greeted. Unaware of how the process worked, I chose one of the multiple doors to access some help, but no one available. I went inside to look for someone and came across a desk w/ two associates, but they were on the phone and didn’t look up. Recommend more porters to direct the flow. Overall it was a disappointment and will return to the dealership across town in the future. More
by mrj2019
Employees Worked With
Justin Perry
March 08, 2019
Jeffrey’s review Although there was a misstep in the very beginning the team more than made up for it and were extremely helpful...... I appreciated the efforts of Jac Although there was a misstep in the very beginning the team more than made up for it and were extremely helpful...... I appreciated the efforts of Jacob and his team to address my issues More
by eolaguy
Employees Worked With
Jacob Perez, Ray Lopez, Eli Lara
March 08, 2019
Great service and a excellent advisor" Ray". The service on my vehicle was completed fast and at the price i was quoted. Ray,my service advisor was excellent he kept me updated and informed on The service on my vehicle was completed fast and at the price i was quoted. Ray,my service advisor was excellent he kept me updated and informed on the progress. More
by brunotomc
Employees Worked With
Ray Lopez
March 07, 2019
Very good service! Perfect installation of tow hitch assembly. Reasonable wait time for the job but waiting time to checking out and getting to pay is unneccesarily long Perfect installation of tow hitch assembly. Reasonable wait time for the job but waiting time to checking out and getting to pay is unneccesarily long. More
by bjorn_k
Employees Worked With
March 07, 2019
Superior Service and Support Thanks to everyone who assisted us during our repair. My daughter’s first time handling a car repair and she felt nervous until should starting workin Thanks to everyone who assisted us during our repair. My daughter’s first time handling a car repair and she felt nervous until should starting working with your team. More
by vince.miller0
Employees Worked With
Danny Rivera
March 07, 2019
I have to be honest, Eli was absolutely incredible! I would recommend this place to anyone who needs work done by professionals. I am super satisfied by the effort Eli put forth! Thanks for everything! I would recommend this place to anyone who needs work done by professionals. I am super satisfied by the effort Eli put forth! Thanks for everything! More
by Risennyx
Employees Worked With
Eli Lara
