Central Florida Chrysler Jeep Dodge Ram - Service Center

Very friendly staff. Professional and stand by their work. I will return. Shawn was great. The rest of my vehicles will be serviced at the dealer. work. I will return. Shawn was great. The rest of my vehicles will be serviced at the dealer. More

Service has gone down hill tremendously and I'm 100% disappointed with my experience. 1. Arrived 10 min before appt, no one came out to greet me. Finally at 10 min after the appointment time, a nice disappointed with my experience. 1. Arrived 10 min before appt, no one came out to greet me. Finally at 10 min after the appointment time, a nice salesman went to look for a service advisor for me, because no one came out still. He later told me they said they weren't sure if they could fit me in? What? I had an appointment. 2. The service advisor that my appointment was with never came to look for or introduce himself. Gio came out and was pleasant. Asked what I was there for, but I'm nsure why when I already notatated everything when I made the appointment online. Also, there certainly wasn't a shortage of service providers as I saw at least six in the offices. 3. Approximately TWO hours later I see my car finally being worked on. I was only in there for a simple oil change. NOT ONCE did a Service Advisor keep me in the loop. It wasn't until a Sales Manager noticed that I was still there before the new Service guy came to talk to me. Gio never came to speak with me. 4. I asked for my sunroof tracks to be cleaned, that wasn't done. Gio said I would get a full inspection as usual, not sure if that was done. No one gave me any updates even after the oil change. 5. I had to ask if there were any recalls or what should be done next. My old Service Advisor, Eli, was on top of that and made me feel important. I've been getting the basic work done (since you are still not a Fiat authorized service provider) with you guys for almost three years and I've never experienced customer service there as poor as it was. I was trying to be patient since I'm sure the amount of people allowed in the garage is limited. If that's the case, limit your appointments. If you're running that far behind, call me! I understand waiting two hours for walk in, but with an appointment? Unacceptable. More

Bob of the Service department was excellent taking the time to hear my car issues and talking me through steps to get it fixed. And even set up a Uber ride home for me to get home. And called me multiple time to hear my car issues and talking me through steps to get it fixed. And even set up a Uber ride home for me to get home. And called me multiple times to let me know the status of car. Thx Bob.👍🏿 More

Excellent experience as always, I have been using this dealership for 10 years, never had any issue. They always keep me informed about my truck. dealership for 10 years, never had any issue. They always keep me informed about my truck. More

Andy was amazing very helpful look forward to coming back and servicing my car , very clean dealership got me in and out fast with no hassle. and servicing my car , very clean dealership got me in and out fast with no hassle. More

I had the most pleasant visit at the dealership. Bob took really good care of my jeep and myself. I'll be back for a wheel alignment next week. Thanks Bob. really good care of my jeep and myself. I'll be back for a wheel alignment next week. Thanks Bob. More

Excelente service. Bob goes above and beyond to make sure customers leave happy. I have always taken my vehicle here and will continue. Thank you Bob! customers leave happy. I have always taken my vehicle here and will continue. Thank you Bob! More

I came in for warranty issue on new Jeep and Andrew helped me with this issue. He went out to see if issue was solved and helped make sure it was. Excellent service. helped me with this issue. He went out to see if issue was solved and helped make sure it was. Excellent service. More

Robert was very very helpful . I was informed on every step on my car. Love working with him. He shows he cares about his customers. step on my car. Love working with him. He shows he cares about his customers. More

Great service,no problems very helpfull on time everyone seemed to care for what we needed help with. There is a girl in service office who is a go to person for all problems thanks seemed to care for what we needed help with. There is a girl in service office who is a go to person for all problems thanks More