Central Florida Chrysler Jeep Dodge Ram - Service Center

Horrible service - I was told that it was gonna take an hour and it took three hours for an oil change. I have gone to this dealership for over 10 years now and this will probably be the last time. Guess w hour and it took three hours for an oil change. I have gone to this dealership for over 10 years now and this will probably be the last time. Guess what I have been my 50,000 mile check up and I wasn’t offered any of the services that should have been included with my warranty and not to be trivial but I was also not offered a complimentary car wash like I had in the past. I wasn’t even called when my car was ready I had to call the dealership myself. I wasn’t even called when my car was ready I had to call the dealership myself and was told oh yes it’s ready you can come pick it up anytime you want. I will probably not buy another jeep from this dealership. Please work on your customer service More

Bob is a excellent service representative he know right away what i need it to be done on my truck and also how to explain what was done and need it to be done on my next service away what i need it to be done on my truck and also how to explain what was done and need it to be done on my next service More

Happy that they listened about my problem and kept me informed . They found the problem , asked if I wanted it fixed and how much it was going to cost and fixed it . Test drove it . Another Happy custome informed . They found the problem , asked if I wanted it fixed and how much it was going to cost and fixed it . Test drove it . Another Happy customer . More

Very very unprofessional and definitely not trustworthy. I was on a family trip and my truck started to have issues, I looked up the closest dodge dealership’s and unfortunately Central Florida Dodge had th I was on a family trip and my truck started to have issues, I looked up the closest dodge dealership’s and unfortunately Central Florida Dodge had the best reviews out of my 3 options, so in good faith I brought my truck to them. I explained some issues and told them and that I was on a family trip. The dealership fixed numerous things on my truck and two days later it was complete. I had to constantly call Shawn (service department)for updates, not once did he ever call me first. I picked up my truck loaded my family and drove 9 hrs home, however on the way home some of the same issues started to reoccur. I promptly took it to my local dodge dealership showed them the paperwork from Orlando, and they gasp at how much they charged for simple work. I had the same work done again for the same issues at my local Dodge shop for half the cost. The part was half the price and the labor cost was half. I called Shawn (service) in Orlando for an explanation, he told me they were busier than normal and had to charge more because the tech had other cars that needed to be worked on. I WAS FURIOUS, what a horrible explanation. I told him that’s unacceptable and I wanted a refund to equal the amount the Greensboro dodge dealership charged me. He then said well actually the price comes from a book, it’s an automated pre calculated price they charge no matter if it’s an hr job or 5 hr job. Again I said that does not explain the amount you charged me. Greensboro total charge was $167.28 total Central Florida total charge was $483.77 total for a left front tire pressure monitoring system sensor. Greensboro part price was $56.70 Central Florida was $179.86 Greensboro labor was $100.00 Central Florida was $303.91 Shawn at Central Florida was absolutely no help he claimed he spoke with his manager but again I had to press him and call him straight for over a week to get a response. I left numerous voicemails and texts. I finally got him on the phone and no surprise, crickets, no explanation no phone call from his manager, nothing. This dealership is as crooked as they come. They totally took advantage of a passing by motorists and laughed all the way. NO MORALS AND ZERO ETHICS. I would go to any other dealership. Do not use these crooks. FYI I only priced out the one part who knows about the other parts and labor cost, those too are probably inflated to their advantage. GREEDY AND UNPROFESSIONAL!!!!!! If I could post pics I would post my two receipts from both Dealerships comparing the two identical parts and labor cost. Exact same part numbers and exact same locations. Two very different cost. More

We visited the service department and Bob provide us with great service, very knowledgeable of everything we ask he also advised us of all maintenance we need to do soon. great service, very knowledgeable of everything we ask he also advised us of all maintenance we need to do soon. More

Service Advisors are awesome you can see the hard work for example Robert dealing with my aggressiveness most the time lol. The mechanics are sweet, welcoming and the best part is when your car is ready t for example Robert dealing with my aggressiveness most the time lol. The mechanics are sweet, welcoming and the best part is when your car is ready they'll give you a thumbs up with a smile from the shop window. The sales reps don't suffocate you which I honestly love and I'm definitely buying new Trail Hawk there next year. More

Bob was super helpful in resolving my car’s problems. He listened to my concerns and took the time to figure out the best solution at the least cost. Very pleased. listened to my concerns and took the time to figure out the best solution at the least cost. Very pleased. More

Very friendly and took great care of me and my Jeep. Kieth, kept me up to date on everything. All warranty work work completed, drives again like brand new. Kieth, kept me up to date on everything. All warranty work work completed, drives again like brand new. More

Extremely focused on customer service. They care about you and your vehicle. Don’t want to wait for your vehicle? They will get you an Uber home or work. When your vehicle is ready they can send an Uber t you and your vehicle. Don’t want to wait for your vehicle? They will get you an Uber home or work. When your vehicle is ready they can send an Uber to bring you back and it’s paid for by them. More

Outstanding service rep!! Earlier this month, Andy assisted us with our 30,000 mile service, explaining everything in detail. He also pointed out that we needed new tires and directed us toward a sal assisted us with our 30,000 mile service, explaining everything in detail. He also pointed out that we needed new tires and directed us toward a sale which fit our budget, Andy is very friendly and easy to work with. He is a very fine young man who knows his job and takes care of his clients. More