Central Florida Chrysler Jeep Dodge Ram - Service Center

I am quite disappointed with my last trip to your dealership. I went in for an oil change, because you had sent me a coupon for a $19.95 oil change I figured that I could also get my truck washed, a dealership. I went in for an oil change, because you had sent me a coupon for a $19.95 oil change I figured that I could also get my truck washed, and have my tires aired up correctly. I was told that because my motor is larger- I would have to pay $39.95. Since I wanted the oil changed, I told them to go ahead and change it, along with the wash, and air pressure check. When I was told that the vehicle was done, I paid the bill, went out to my truck. It remained unwashed. I got into the truck and checked the tire pressures. They were exactly the same as when I brought it in. I can only hope that the oil has been changed. I didn’t notice the employees names. More

E x c e l e n t e s e r v i c i o, G r a c i a s por la atención atención More

My service advisor Justin Perry was super great! Really took the time to listen to me and gave great feedback. Couldn’t be more grateful! took the time to listen to me and gave great feedback. Couldn’t be more grateful! More

After receiving the initial service quote from Jeep I went around and obtained pricing from other places. Eli addressed my concerns on price and then the service work was completed timely and thoroughly went around and obtained pricing from other places. Eli addressed my concerns on price and then the service work was completed timely and thoroughly. More

Easy to schedule, great atmosphere, knowledgeable service advisor, huge and confortable waiting area. Highly recommend this service department. Parts department needs a little more inventory (accessories, t- advisor, huge and confortable waiting area. Highly recommend this service department. Parts department needs a little more inventory (accessories, t-shirts, etc) More

Excellent service provided by professional and cousteous staff. Service supervisor Justin was helpful in the expeditious completion of requested and required maintenance of my vehicle without incident. staff. Service supervisor Justin was helpful in the expeditious completion of requested and required maintenance of my vehicle without incident. More

Great job! Ali listened and communicated well. The Uber service was convenient and most appreciated. The work was completed timely and appears to be thorough. The health safety measures should be be mainta service was convenient and most appreciated. The work was completed timely and appears to be thorough. The health safety measures should be be maintained and enhanced. Thank you. More

Service Rep was kind & informative service was great!! Very satisfied with service provided, there was a rep in service whose name I’m not sure of but he helped with key fob replacement he was very accomm Very satisfied with service provided, there was a rep in service whose name I’m not sure of but he helped with key fob replacement he was very accommodating More

Got my a/c checked. Spent minimum time, was taken very good care of and they even washed my truck before handing it back. Great service good care of and they even washed my truck before handing it back. Great service More

Misleading My visit was misleading and very disappointing. I have a coupon for an oil change and the price was $9.95. I spoke with the reservation clerk who told My visit was misleading and very disappointing. I have a coupon for an oil change and the price was $9.95. I spoke with the reservation clerk who told me that the coupon would be honored and if I wanted an upgrade on the oil it would be more. I chose not to receive the upgrade and just have them to honor the coupon price. When I arrived at my appointment and checked in I was told that they didn't keep conventional oil at the location and I would I to purchase the more expensive brand of oil. I wasn't given this information that location doesn't carry the conventional oil until I arrived the day of my appoint. I was then told that the cost would be $ 24.95, by the end of the visit my cost was $54.00. I refused to pay that amount and told the clerk that I have a coupon for $9.95 but I had to upgrade for $24.99. I explained my frustration with him on how misleading the coupon is and how it doesn't state that the locations don't have the conventional oil and the reservation clerk never notify me before the appointment. There are no disclaimers or warning that the location may or may not carrier a certain brand of oil. This is misleading to the consumer causing a person to pay more than what they had expected to pay in the beginning. The final cost of my oil change was $34.95. no where near $9.95. More