Central Florida Chrysler Jeep Dodge Ram - Service Center

I left my truck to replace the driver side window supposed to be done in the same, in the follow day I called and no one have any information about my truck in the follow day I went to the dealer and supposed to be done in the same, in the follow day I called and no one have any information about my truck in the follow day I went to the dealer and get my truck without window and they said I’ll take 7 day to get the parts and no one told me that when I dropped my truck. Very poor job provided, the service rep im not able to identify because he has the mask all the time More

Good job detailing my Jeep. However, the wait and service time was excessive. It took 4 hours to change the oil and vacuum. There is also oil leaking from my vehicle so I had to tighten a bolt. I also had to time was excessive. It took 4 hours to change the oil and vacuum. There is also oil leaking from my vehicle so I had to tighten a bolt. I also had to make an extra trip back because the dealer forgot to return my personal items to my Jeep. The personnel I dealt with were friendly and helpful. More

Top quality, reliable service for my vehicle and exceptional customer service! Bob was very informative and went above and beyond to provide best possible service. A++++ ⭐⭐⭐⭐⭐ exceptional customer service! Bob was very informative and went above and beyond to provide best possible service. A++++ ⭐⭐⭐⭐⭐ More

Larry was a great service person. He took care of all our needs with our car. Thanks for the great service. Looking forward to our next visit. needs with our car. Thanks for the great service. Looking forward to our next visit. More

My rep was awesome very attentive, although the was very new he was on point with everything and never left me out of the loop new he was on point with everything and never left me out of the loop More

Gio olways keep update abaout my truck he really help me a lot really professional every time I call olways answer the phone im really 100% satisfactory with the service a lot really professional every time I call olways answer the phone im really 100% satisfactory with the service More

Overall good service, keep in mind any issue you are concerns about the technician needs to be able to replicate it during service. Recommend to record videos of issues if they happen randomly. concerns about the technician needs to be able to replicate it during service. Recommend to record videos of issues if they happen randomly. More

Very happy with service to car. Everyone was friendly and courteous. It would have been perfect if the car had been washed and vacuumed before I picked it up. courteous. It would have been perfect if the car had been washed and vacuumed before I picked it up. More

Very friendly staff. Professional and stand by their work. I will return. Shawn was great. The rest of my vehicles will be serviced at the dealer. work. I will return. Shawn was great. The rest of my vehicles will be serviced at the dealer. More

Service has gone down hill tremendously and I'm 100% disappointed with my experience. 1. Arrived 10 min before appt, no one came out to greet me. Finally at 10 min after the appointment time, a nice disappointed with my experience. 1. Arrived 10 min before appt, no one came out to greet me. Finally at 10 min after the appointment time, a nice salesman went to look for a service advisor for me, because no one came out still. He later told me they said they weren't sure if they could fit me in? What? I had an appointment. 2. The service advisor that my appointment was with never came to look for or introduce himself. Gio came out and was pleasant. Asked what I was there for, but I'm nsure why when I already notatated everything when I made the appointment online. Also, there certainly wasn't a shortage of service providers as I saw at least six in the offices. 3. Approximately TWO hours later I see my car finally being worked on. I was only in there for a simple oil change. NOT ONCE did a Service Advisor keep me in the loop. It wasn't until a Sales Manager noticed that I was still there before the new Service guy came to talk to me. Gio never came to speak with me. 4. I asked for my sunroof tracks to be cleaned, that wasn't done. Gio said I would get a full inspection as usual, not sure if that was done. No one gave me any updates even after the oil change. 5. I had to ask if there were any recalls or what should be done next. My old Service Advisor, Eli, was on top of that and made me feel important. I've been getting the basic work done (since you are still not a Fiat authorized service provider) with you guys for almost three years and I've never experienced customer service there as poor as it was. I was trying to be patient since I'm sure the amount of people allowed in the garage is limited. If that's the case, limit your appointments. If you're running that far behind, call me! I understand waiting two hours for walk in, but with an appointment? Unacceptable. More