Central Florida Chrysler Jeep Dodge Ram - Service Center

I took my Dodge Journey in because after being parked since March, when I started the vehicle, the check engine light was on, and upon driving it, it would not shift out of second gear. I informed the since March, when I started the vehicle, the check engine light was on, and upon driving it, it would not shift out of second gear. I informed the service manager that there had never been any issue with the transmission in the past, and that it appeared to me that not being driven for months had something to do with the issue, since the transmission was fine and the check engine light was not on when it was parked in March. They ran diagnostics ($189) which showed a low battery code and low air in the tires but no transmission codes. They then told me I needed a rebuilt or new transmission. ($4,600 - $5,500) After telling them I wanted to take it to a transmission shop for a second opinion, they dropped the rebuild cost to $2800 and the new transmission to $3800. (Because they really wanted “to help me out.”) I denied the offer and took it to a local transmission shop where they test drove it and said the low battery had put it in “limp mode”, so they reset the computer, ran diagnostics (no transmission codes) and handed me my keys. NO CHARGE. I then requested that they service and inspect the transmission. Cost - $189 They reported there were no transmission issues. I paid the bill and tipped the mechanic $50 for being an honest man. He knew the whole story and could have easily sold me a bill of goods. I give this dealership 1 star only because I have no way to give it a lower rating. The 1 star is serious overrating them. More

I took my vehicle for service at this dealer and the service was excellent. The service agent kept us informed of the progress constantly. I recommend to bring your vehicle here for service. service was excellent. The service agent kept us informed of the progress constantly. I recommend to bring your vehicle here for service. More

The experience was awesome! I was in and out in no time at both drop-off and pick-up. Service personnel were professional and precise. at both drop-off and pick-up. Service personnel were professional and precise. More

They were prompt and courteous and didn’t waste my time I was in and out with in less than an hour and half they quoted maybe longer than an hour of and a half was in and out with in less than an hour and half they quoted maybe longer than an hour of and a half More

Customer service was excellent. Thank you for a free oil change. Wait time was long, but it was understandable because I did not call for an appointment before I come over. change. Wait time was long, but it was understandable because I did not call for an appointment before I come over. More

Suck at communicating Have to run around to find someone Suck at communicating Have to run around to find someone who can help you. While my car was being serviced I was pressured about why I can’t upg Suck at communicating Have to run around to find someone who can help you. While my car was being serviced I was pressured about why I can’t upgrade , etc. Never enjoy coming to the dealership. More

Took care of me when I needed a engine issue take care of under warranty and kept me in the loop, in a timely fashioned under warranty and kept me in the loop, in a timely fashioned More

They were too fast and did a really great and quality job! They called in the exact time that was supposed to. I had great experience with the service department! Can’t complain! job! They called in the exact time that was supposed to. I had great experience with the service department! Can’t complain! More

Keith was a great advisor. He was very prompt and helpful for the unique situation with my radio. He has already followed up in regards to having that ordered and setting an appointment to have it installed. for the unique situation with my radio. He has already followed up in regards to having that ordered and setting an appointment to have it installed. More

I always take my two Jeep cars to this dealer for any type of service which is a testament of their quality service and attention to detail type of service which is a testament of their quality service and attention to detail More