Central Florida Chrysler Jeep Dodge Ram - Service Center

I was getting the run around by 2 separate people in the Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he is on his way to a promotion. Others can learn from him. More

Great help to repair my radio for the 4th time I don’t blame the dealer but Chrysler Corp need to update something in my Jeep blame the dealer but Chrysler Corp need to update something in my Jeep More

I like the scheduling process. The representative was very cordial and attentive and answered all my questions. The waiting time for the work be completed was fair. very cordial and attentive and answered all my questions. The waiting time for the work be completed was fair. More

Very poor communication and customer service. I dropped off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my ca off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my car. Service was not complete on day 1 and I was told I would get a call first thing in the morning on day 2. Day 2 11AM I received no calls, so I called back and finally talked to a helpful person, I asked if they had looked into the “shift light” that wasn’t coming on, I was told that was not communicated. So more wait and no call back, when I called to get informando on for the second time I got the amount for what could be wrong. Finally got a call back aroun 4 PM starting they didn’t have a light bulb, so my option was to get the car and schedule another day or leave it there overnight once again. Day 3 Noon, car finally ready. More

Central Florida Chrysler Jeep did a great job changing the oil and fast and efficiently and every washed our Chrysler Pacifica! Shawn did a great job! the oil and fast and efficiently and every washed our Chrysler Pacifica! Shawn did a great job! More

Dropped my car off to have a recall done and to have the electronic stabilization looked at. Was told it was going to take over 6 hours to complete. They were kind enough to provide me with a loaner car for electronic stabilization looked at. Was told it was going to take over 6 hours to complete. They were kind enough to provide me with a loaner car for the time. I never received a phone call when service was done. I had to call them and got the run around to get someone to answer. I was told my car was actually finished the same day about 2 hours after dropping it off. I called Sunday to check was told to call back Monday. I never got a call Monday to tell.me it was done. I called at 1pm to speak with someone and was told to give my info and someone would call. I called back at 5pm due to never getting a call back. Was given to someone who then had to turn around and go ask the tech of car was done. Was told it was done and when I got there to pick it up, it was a mess..no one knew where my keys were or where my paperwork was. Had to wait for them to search the desks and where ever they keep keys to finally find my keys. Then they had to hunt for paperwork. The person who checked me out was only there covering for the folks who had gone home already. To say I was disappointed for my first service at this dealership is an understatement. I am thankful that they took care of the recall but def did not fix the stabilization. They reason was they only reset it and the problem went away. I was quite thorough with my explanation of the steering issue. More

Keith was very good and listened to me. He told me that they would work on my radio with next visit as it would require more time. He assured me that it would still be covered under warranty. they would work on my radio with next visit as it would require more time. He assured me that it would still be covered under warranty. More

Central Florida Chryler Jeep Dodge Ram is where purchased my Jeep, It is also where I have it serviced AT This time I have no complaints. my Jeep, It is also where I have it serviced AT This time I have no complaints. More

This was the first time I have had an oil change on my new jeep. Was able to get in on the same day and called and service was very good. new jeep. Was able to get in on the same day and called and service was very good. More

Service department is efficient and thorough on their handling of maintenance issues. I had an issue and they got me in the next day and completed the repair by that evening! handling of maintenance issues. I had an issue and they got me in the next day and completed the repair by that evening! More