Central Florida Chrysler Jeep Dodge Ram - Service Center

I brought truck in to be worked on. I had warning lights saying I need to service my 4x4 system. After the third day they looked at and confirmed the warning messages and let me know th I had warning lights saying I need to service my 4x4 system. After the third day they looked at and confirmed the warning messages and let me know they would have to get me. Rental car. They Uber me to the rental car place that didn’t have anything close to my vehicle. I had settle for a two door challenger. Then after another 4 days my truck was fixed. With 48hrs after I got my truck back I got another warning light saying the air suspension needed to be serviced. I call to set an appointment because I feel like they could have messed up sensor since they just replaced the whole transfer case. The service director calls me to set an appt on that Monday. I take it in and they tell me they can’t look at it till at least the next day. Not sure why they waste my time and gas setting appts they can’t do. The service then tells me he will calll me the next day to bring my truck in to be looked when the have a car rental available. That was a week ago, so I’m taking it they don’t want. To service my truck that they possible messed up. More

Horrible customer service here. I made an appointment and showed up- my service advisor Keith sent me home saying they wouldn't be able to get to me in over a week. What's the poi I made an appointment and showed up- my service advisor Keith sent me home saying they wouldn't be able to get to me in over a week. What's the point of having an appointment. He rescheduled me to come back- when I got there - there were no rental cars available- so I ubered home, got a call to come back and get a rental- the uber you sent took me to some sketchy hotel- with no explanation. So I had him take me to the dealership. When i got there- no one knew what was going on- So i just asked for my car back- so I can take it somewhere better. When I purchased my Wagoneer from you guys- I was promised a Wagoneer as a rental when I have service. The 1st time I was there- i was thrown into some crappy Jeep Patriot or something. This time I was going to have to pay for my own Ford Focus or whatever. All around empty promises from the sales department, and incredibly horrible communication and customer service from the Service department. If Wagoneer wants to be like Cadillac or Mercedes- they need to tune up the service department here. It's bad enough I have to bring the car back for a second time to fix the same issue- because they didn't fix it the first time. Now I have to find a new dealership. This is my 7th Jeep/Dodge vehicle. Never had a problem before. I will never buy from Central FL CJDR again, that is for sure. I have such a bad taste from this experience, I probably will not purchase another CJDR vehicle again. Very unhappy. More

Very efficient, to the point. The advisor was very attentive and explain all different options. Overall great experience, i will return to do service. The advisor was very attentive and explain all different options. Overall great experience, i will return to do service. More

I can never go for service without being heckled by another company to fill the cracks on the windshield (which my insurance does not cover so it is not free like they tell you) and I am always sitting another company to fill the cracks on the windshield (which my insurance does not cover so it is not free like they tell you) and I am always sitting there for at least 4 hours. They make up for it slightly because they are kind and usually end up comping my oil change but it always takes two + hours longer than they quote me. More

Went for an oil change, but they didn't reset the oil in the dashboard, so every time I turn on the car still showing that I need an oil change, they didn't even put a new tag when I should do the next chan the dashboard, so every time I turn on the car still showing that I need an oil change, they didn't even put a new tag when I should do the next change. And now the oil is leaking on my garage floor. More

WINSTON is one very understanding man. HE TOLD ME NOT TO WORRY EVERYTHING WAS CHECKED OUT OK HE TOLD ME NOT TO WORRY EVERYTHING WAS CHECKED OUT OK More

Marcous gave me an amazing service and care. He made sure I felt heard, welcome, and appreciated. He is the best. He made sure I felt heard, welcome, and appreciated. He is the best. More

My initial service advisor was not responsive. Genie did not return calls. My vehicle was not looked at for the first 3 days left at the dealership. After complaining, I was referred to Gregory, Genie did not return calls. My vehicle was not looked at for the first 3 days left at the dealership. After complaining, I was referred to Gregory, the service manager. From then on, the service and communication was excellent. More

My service rep (Andy) was great. Very knowledgeable and professional. Everything was done in a timely manner and to my satisfaction. Overall a great experience. Very knowledgeable and professional. Everything was done in a timely manner and to my satisfaction. Overall a great experience. More

The good coustmer service &They doing good job. Thank you jeyne For service us For good Thank you jeyne For service us For good More