Central Florida Chrysler Jeep Dodge Ram - Service Center

Well great staff. They keep you posted on your vehicle work. Always deliver on date for pick up. Will continue having business with them They keep you posted on your vehicle work. Always deliver on date for pick up. Will continue having business with them More

Super confusing process to get started. Had an appointment, waited around for 30-40 minutes after my appointment time. There’s no sign in desk and everyone just said “someone will be with y Had an appointment, waited around for 30-40 minutes after my appointment time. There’s no sign in desk and everyone just said “someone will be with you shortly”. Seemed super unorganized, probably just a bad day. Fixed about 90% of my issue but still have the warning light for the issue, called and was told to YouTube it and left with a new warning light for my start stop feature that had no issues till I got there. More

Donald was fantastic. Got me in and out in the ammount of time I expressed I needed because I was heading out of town and was on a crunch. I have always taken my truck to Got me in and out in the ammount of time I expressed I needed because I was heading out of town and was on a crunch. I have always taken my truck to this service department. Askfor the 2 for 1. You will not regret it More

Marcous' service was excellent and my car was ready quickly, my car had a problem with the glass and I was informed that my insurance could do the service right there, this was very good because it sol quickly, my car had a problem with the glass and I was informed that my insurance could do the service right there, this was very good because it solved everything in one day More

excellent service from Keith, all the staff knew how to solve each of our requests. solve each of our requests. More

Amazing experience like always! ! Great work keep doing the same excellent work!! Thank you guys !! ! Great work keep doing the same excellent work!! Thank you guys !! More

I had my oil changed, then they rotated my tires and finished with a free car wash. finished with a free car wash. More

Keith was great. We will go out of our way to bring our car to you. We will go out of our way to bring our car to you. More

I brought my car to be fixed and since I have an insurance they told me that they would call me back as soon as the insurance people came and inspected the car so that they can give an approval. Onc insurance they told me that they would call me back as soon as the insurance people came and inspected the car so that they can give an approval. Once approved they would call me to let me know. Yet I have never received a call and I was the one always contacting you. Every time I would call (because no one would call me back) to check the status, my service representative was never in. In which I would end up leaving messages. At one point I talked to Greg which I believe is the manager because I asked to speak to the manager, but in the most recent call, he denied me talking to him previously. Since I am a person that dislikes conflict, I decided to not contradict him since he had an attitude while talking to me. He wouldn’t believe me. I tried to explain to him the issue in which I called the location in which they would always tell me that they would supposedly “call me back” in which they never did. I have been in this situation for more than four weeks at this point. Greg told me that the insurance approved to pay. I questioned him on why Chrysler never contacted me about it. So I then requested to Greg the approval number in which he mentioned a company called Fidelity (which is not my insurance company’s name). Then I proceeded to call my insurance company which is Car Shield. They then informed me that they don’t have any claim ever done and that number that Greg gave to me doesn’t belong to them. The second to last thing I received was a very cold text from Greg telling me that he was trying to contact me and the calls never went through. Finally, another cold text was sent to me by Greg informing me that he was going to close the repair order. I am very disappointed with the customer service. More

Good experience. Even without electricity they received my car and as soon as the power returned, they did a very good and fast job. Even without electricity they received my car and as soon as the power returned, they did a very good and fast job. More