Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

I had amazing service at this dealership, everyone was extremely nice and professional would deff go back in the future if I need to buy a vehicle again. extremely nice and professional would deff go back in the future if I need to buy a vehicle again. More

Good service from all the staff from the dealership/customer service side and the mechanics. dealership/customer service side and the mechanics. More

Fantastic, friendly, and prompt service every single time...highly recommend this dealership for both sales and service. time...highly recommend this dealership for both sales and service. More

I sent my hybrid Pacifica there for a minor recall. When I checked in, the lady asked if I needed an oil change. I said no because it's a new car (bought in May) and I remember the manual said to chang When I checked in, the lady asked if I needed an oil change. I said no because it's a new car (bought in May) and I remember the manual said to change the oil when the indicator says so because it's a hybrid car. She asked "Are you sure? it's recommended to change oil every 5 months." I said "not today". Then she didn't mention it anymore. However, when I picked up my car, she gave me an invoice for the oil change. I said I didn't ask for it. She said she thought I wanted to do it. Even if she misunderstood me, during the check-in process, she didn't show me any paperwork about the oil change (I didn't even know the charge for oil change). When I went home, I double-checked my manual. I was right, the oil change should be done when the indicator light is on. The interval shouldn't exceed 12 months or 10K miles. I bought my car in the middle of May. It's only 4.5 months with a little over 5000 milage. And I paid almost $100 for the oil change. I used their web site to ask how to file a complaint and request a refund. I was told a manager would follow up after I left my name/email/phone number. But so far, no one contacted me. My concern is first the employees there may not be knowledgable about the cars. The information she said about the oil change was not correct. Second, the paperwork routine has some issues. The customers should be clear about what services they get and how much they need to pay ahead of time. The car owners have to give permission to proceed with the service. I have been to multiple dealers for different services and I thought it was a norm everywhere. But this place seems to be an exception. More

I had a nice experience with lease purchase and my sales person Jonathan Levin. Thanks person Jonathan Levin. Thanks More

I was in and out very quickly. While waiting, I was in a comfortable environment with Wi-fi so I could work While waiting, I was in a comfortable environment with Wi-fi so I could work More

Peter @Just for Jeeps has been wonderful to work with, I am loving all the accessories I have bought so far from the shop and can't wait to add more :) He was also very helpful in scheduling the steps to b am loving all the accessories I have bought so far from the shop and can't wait to add more :) He was also very helpful in scheduling the steps to be put on by the service department and that was great as well by the service team. More

I'm excited about the purchase of my Jeep Rubicon. I recently experienced a minor issue with my jeep & Jen was able to fit me into the schedule quickly. She's super nice and she followed up with all t I recently experienced a minor issue with my jeep & Jen was able to fit me into the schedule quickly. She's super nice and she followed up with all the calls that I made to her. She's super nice! More

everyone is very professional and friendly. I had such a great time every time i come here for service. I had such a great time every time i come here for service. More

As always, Central Chrysler Jeep Dodge service group is friendly, knowledgeable and efficient! Thanks again! friendly, knowledgeable and efficient! Thanks again! More