Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

No Loaner Car Available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available for my particular service (since it would not take very long). I ended up waiting for 1.5 hours, rendering half my day wasted. The service I received at the dealership was great. The problem is, this Jeep location needs to be more transparent when booking service for those requesting loaners. Good thing to know for next time. More

Friendly/Professional/Completed in timely manner. I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install rear Patriot plates/install leather Jeep wheel cover. All tasks where completed at no extra charge I only paid $80 which is good for two oil changes and two tire rotations. Amanda and other service staff where very friendly/helpful/professional/knowledgeable/efficient/really just on top of everything and stayed in communication at all times and it only took few hours. Dropped off at 9 am on a Saturday and was ready that day by noon time. So really no complaints and I’ll use that location again in the future, thank you:) More

Warranty Service The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa through to the rental person and picking up my vehicle (even earlier than the expected completion time). Class operation! More

Oil Change and rear camera issue Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempt Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempted to repair or check for the potential cause of the issue. More

repair I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an app I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an appointment was scheduled for the following morning. The repair was done in one day. Lisa the Service consultant was excellent at keeping me updated of the progress all throughout the day. More

Fast, friendly, and so easy! thank you! After a lot of back and forth and headache with another area dealership's service center, the folks at Central Jeep were so friendly and helpful! It w After a lot of back and forth and headache with another area dealership's service center, the folks at Central Jeep were so friendly and helpful! It was easy to make an appointment and I appreciated the waiting area and free WiFi. My service was finished quickly. I really appreciated the ease of the entire experience and will return again! More

Consistent and Reliable Staff and Service I make it a point to travel to Norwood to be a patron of this dealership and its adjoined just for jeeps retailer. I have consistently experienced rel I make it a point to travel to Norwood to be a patron of this dealership and its adjoined just for jeeps retailer. I have consistently experienced reliable, honest, and quality service. I gladly recommend this location to all those in the Mopar family More

Jeep recall service I had recall on my Jeep compass and had to take it to a dealership. While others passed up on it, Central Jeep took it on and did a great job. They we I had recall on my Jeep compass and had to take it to a dealership. While others passed up on it, Central Jeep took it on and did a great job. They were busy so it took some time to fit me in but they took good care of me and my vehicle and were very friendly. More

Too long After brake is replaced noise started. I mentioned the customer service. She communicated but they didnt find anything. However, noise is still there After brake is replaced noise started. I mentioned the customer service. She communicated but they didnt find anything. However, noise is still there when drive backward. More

Good communication, good outcome Sean was quick to follow up and communicate: detailed outline of what needed to be done and solid rationale. Done on time and quick cash out. Sean was quick to follow up and communicate: detailed outline of what needed to be done and solid rationale. Done on time and quick cash out. More