Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

I had to bring my new Chrysler 300S back 4 times for the exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would remain off for a couple of days then come back on. Finally the fourth time I brought it in they said I would need a part ordered to fix it. This is the part that really irks me, they had my car and I told them that I really wanted it fix prior to the weekend and that I did NOT want to have to drive the minivan all weekend and to please fix it before I had to leave for home (I live an hour away) They never called but said they left a message late Friday afternoon that my car was ready to be picked up. Great I'm 3/4 the way home up Rt 128 in bumper to bumper traffic. I thought I would just bring the rental back on Monday. Monday arrives and I go to pick up my car and they want to charge me $115.00 for the rental of a car I didn't even want to use??? So they waste my time bringing the car back FOUR times for the same reason (never an apology) and then want to charge me for the rental when the service advisor never contacted me directly (he had my work and cell number). It gets better, after I saw the charge from Enterprise Rental I called the Service Manager and after a lengthy explanation he told me he would credit me for the rental. ALL LIP SERVICE... He never followed through, I eventually wrote him a letter to ask why he never credited me and to call me back to discuss. I waited 5 days and HE NEVER CALLED ME BACK. Finally, I called him and he started to change the account of what actually happened...REALLY? You need to lie about $115.00? Next he said "if I gave an extra day of car rental to every person I would go out of business" Yeah, except you had my beautiful new car, the car I wanted for the weekend, and I had your crappy minivan rental. You would think that a dealership that claims they are a FIVE STAR dealership would handle things much more professionally. My guess is the FIVE STAR rating is on a scale of TEN STARS... I like my car so if you like the Chrysler 300, go for it, but do yourself a HUGE favor and steer clear of this dealership and advise anyone you like to do the same. More

I have purchased a new 2011 Dodge Charger R/T AWD Max and the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle w the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle was specifically for the Forward Collision Warning Alert System. I dropped off my vehicle at Central Motors in Norwood, MA to have it repaired. I dropped if off on 8/15/11 and picked it up on 8/17/2011. I tested the Forward Collision Warning Alert System and it is still not functioning!! This is completely unacceptable after purchasing a nearly $40,000 vehicle!!! I tested the FCW once more at home, and I very, very, slowly inched closer to my garage door until I bumped it and the Forward Collision Warning Alert System DID NOT ALERT ME WHATSOEVER! Now I have a brand new 2011 Dodge Charger R/T AWD Max package, nearly $40,000 with scratches on my front end bumper!!! I will NEVER AGAIN PURCHASE ANOTHER CHRYSLER VEHICLE!! I should have gone and purchased a beautiful Acura TL for nearly the same price, with an outstanding customer service department. They actually employ individuals who are COMPETENT in performing their jobs, unlike the incompetent Service Representative Brandon and the Service Department Shop Foreman, who are completely, and utterly incompetent. The Salesman Joe Haskins assured me before I purchased this vehicle that the FCW would audibly and visually alert me once the front of the vehicle was close enough to another vehicle! Perhaps this is precisely why Chrysler Motors should have not been bailed out by taxpayer dollars, and allowed to FAIL! The free market should have decided the fate of Chrysler, and the end result would have been that no one would want to purchase an unreliable and overpriced Chrysler/Dodge/Jeep vehicles! Perhaps Chrysler LLC CEO Mr. Sergio Marchionne should investigate Central Motors and other dealerships who are going to bankrupt his company. More

From the beginning my experience was above what I expected. I have a 2004 jeep liberty which I crashed . They made sure that I got a 2010 jeep liberty to drive during the repair time which only took expected. I have a 2004 jeep liberty which I crashed . They made sure that I got a 2010 jeep liberty to drive during the repair time which only took two weeks to fix. They changed my rear differential and rear end suspension. My truck feels better than when I first got it. Drives even better than the rental I had. I made a smart choice bringing it to these guys. If you need a good collision center I rate this one above all the rest. Thank you to the technician who worked on it , I could tell he loved my truck the way I do. Took the time to vaccum and wash it for me. Thanks A+++ More

Stay far away from this company! Far Away. Had a problem with their JustForJeeps Department. Let me explain, the "founder" Peter when calling about a product that they sent me that was wrong and faulty, thr with their JustForJeeps Department. Let me explain, the "founder" Peter when calling about a product that they sent me that was wrong and faulty, threatened me, swore, and when I said I would be reporting them to the BBB, he said he will call the cops on me. Well, news to them I work for the Police Department in WA. But at 1am (PST) I started receiving prank phone calls from this Peter guy, on a police issued cell phone. We called the phone company as he was blocking the number and they said it was coming from a cell tower in MA. Grown men prank calling at 1am. We blocked all incoming numbers from their area code into the cell phone, as well as all blocked and unknown numbers. Though nothing illegal done yet, still made a report to the Sergeant of the Day in Boston. Point is, if this is who this place employs, stay FAR away. I would not want my personal information held by people like this. More

I bought my Jeep here. It had to be ordered. I was told it would be in in three weeks. It ended up taking almost three months. I felt the price was reasonable. I feel their service department charges it would be in in three weeks. It ended up taking almost three months. I felt the price was reasonable. I feel their service department charges the most of all area Jeep dealerships. My main gripe is with their Body Shop. I hit a deer when my "new" Jeep was three months old. I told them how important it was that it be fixed properly since it was so new and I intended to keep it for a long time and even said that if they didn't have the time to do it carefully, I could take it somewhere else. I got it back, empty light sockets were dangling under the truck, there was a heavy layer of white powder all over the back seats and floor, they didn't remove trim to paint but instead painted around it leaving tape marks, painted over paint without preparing the surface, so the paint started peeling off, left a hole the size of a dime between the floor panel and the firewall so water comes in, and charged me for parts on an invoice that were completely obvious that they did not replace, and even charged me for things that are not even on my vehicle ($25 for a license plate bracket and it didn't have one when it went in, and didn't have one when it came out). The bumper was still scraped up when I got it back, but it said they replaced the bumper. Before I even left the body shop I noticed a large panel on the front had deep gouges in it from the accident but yet it said they replaced that panel and charged me (my insurance company) for it. When I said something, they PULLED THE PART OFF A NEW JEEP IN THE PARKING LOT AND PUT IT ON MINE. The icing on the cake was when I was driving home and had no heat or ventillation because they never hooked the system back up, and the star on the top of their 5 star rating was when the fan flew off of my engine and came through the hood because it was not bolted back on. Thanks for taking such good care of my car and charging me for a bunch of things you didn't replace. I wouldn't go back. More