Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Totally disappointed with the service department! I dropped off my Grand Cherokee for a diagnostic check and warranty work the night prior for a scheduled appointment. My wife called during the day a I dropped off my Grand Cherokee for a diagnostic check and warranty work the night prior for a scheduled appointment. My wife called during the day and was told she would know when the vehicle was ready when they did. No estimated completion time, no sorry for not updating you, just a simple good bye. I recontacted the dealer at 3:30pm only to be told they would not complete our services today and would need the vehicle for another day. Not something you expect to hear especially if you had a scheduled appointment. No reason for the delay was give when I went to pick up the vehicle, again just a simple sorry. Not only will I not use this dealership again, the odds of me buying another Jeep/Chrysler product are less than zero. More

Very satisfied!! Worth the visit-no sales pressure to buy a car. I only have 2 items I had to address and they were handled right away. I had 1 new part that had to be Worth the visit-no sales pressure to buy a car. I only have 2 items I had to address and they were handled right away. I had 1 new part that had to be replaced and was ordered on delivery and 2 extra concerns that were left with the service department which I hope will be fixed and accepted by me. After this is fixed my rating will be so high for this dealership because they will have gone way beyond the expected service for their vehicles. If they treat everyone the way they have treated me then they should get a great rating from Dodge. Come this Tuesday the 19th of July or whenever they fix my Dodge Dart- They will get another great rating from me. More

Awful Customer Service I went in for a routine oil change and ended up stranded on the side of the road because they never put the drain plug back in! When I called the serv I went in for a routine oil change and ended up stranded on the side of the road because they never put the drain plug back in! When I called the service department to tell them what was going on they made me feel as if it was my fault. They told me my "low oil pressure" sensor could be faulty as it was going off and the service technician told me to come back. At this time I was 20 minutes away from the dealership and did not feel comfortable turning around to continue to drive if I did not have oil in my car. The service tech told me to check to see if I had oil in my car. I called the dealership back immediately to inform them there was no oil in my car and there was oil underneath my Jeep. After explaining to the service technician that I was a female standing outside in the 20 degree weather, at night in an area I did not know, they finally sent a tow truck to my location. I then asked if they planned on providing me with a vehicle to get home. The manager explained I would probably need to find a ride. I had to insist on getting a rental car, which ended up being on my expense. After I had not heard from anyone the following day, I had to call to make sure my car was even being worked on. They told me my vehicle was fixed and supposedly did not run "completely out of oil". Now, one week later, neither the service technicians or managers have called or apologized and I am still in the process of getting my money back. One of the business employees even stated, "these things happen everywhere," referring to the faulty oil change and inexcusable customer service. I will never bring my vehicle back there and would encourage people to avoid this dealership at all costs! More

Worst service department 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused t 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused to repaire do not I repeat do not use there service department More

Unbelievable waiver had to be signed before any work I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite surprised when they find out the year and mileage. Anyway... After giving JIM in service my information and Keys, he hands me a "Higher Mileage and Older Vehicle Repair Order Disclosure". A waiver? What the heck for? Why do I need a waiver to have my Jeep serviced? I could not upload the actual document so I copied the context of the waiver (Higher Mileage and Older Vehicle Repair Order Disclosure). I like the part where it states the repairs might not fix the problem. Here is the actual statement from the waiver: (In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s).) Why the heck would I bring my Jeep to a dealership for repairs if they can't guaranty the repairs will fix the problem? SEE THE FOLLOWING CONTEXT OF THE WAIVER. (Higher Mileage and Older Vehicle Repair Order Disclosure) ________________________________________________________________________ CENTRAL CHRYSLER JEEP DODGE & RAM OF-NORWOOD 56 Providence Highway Rt. 1 Norwood, MA 02062 Phone (781)762-2200 Higher Mileage and Older Vehicle Repair Order Disclosure I hereby authorize Central Chrysler Jeep Dodge & Ram of Norwood to diagnose my vehicle with the understanding that an older and/or high mileage vehicle the initial repair order may not correct the problem with the vehicle. Furthermore, work performed could lead to the need for additional repairs. Therefore, based on the age and/or mileage, we feel your vehicle falls into this catergory. By signing below you hereby agree not to hold Central Chrysler Jeep Dodge & Ram responsible for any additional work that may be needed. I also understand and agree to pay any additional work done and all work performed. In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s). I agree to pay in full the total due prior to removing said vehicle from Central Chrysler Jeep Dodge & Ram. ·· I have read and agree to fully abide by the above disclosure _________________________________________________________________________ Is that unbelievable or what? This is the worst Jeep dealer I have ever dealt with and I've been owning and driving Jeeps for 40 years. STAY AWAY!!! More

The most unfriendly Service department ever Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable after comparing them to other dealers. I made the appointment and dropped off my jeep. I decided to drop it off the night before. Upon arriving at the dealership I spoke to Jim and wanted to confirm the quote I had received. He punched away at the keyboard, made a phone call and came back and told me it was going to be between $600-$800 for the repair. I was flabbergasted.. I told him of the quote I had received over the phone and he said "did you get it in writing?" Really? I argued with him the reason I had brought it there was because of the quote I had received. He said without a written quote he could do nothing about it. After arguing with him about the difference I reluctantly agreed to have it fixed anyway. The next morning I received a call from Jim. Now I've never been to the dealership before for repairs so I was a new customer not use to how they operate. Anyway... Jim says "Where is your Jeep?" "did you leave it?" I said yes I left it out front to the left. Very arrogantly he says "No wonder I couldn't find it service is on the right" Are you kidding? They couldn't look for it? It was right in front of the dealership! I was so aggravated with his response. Later that morning I received another call from Jim and he said upon dismantling the axles they noticed grease on the emergency brake shoes and recommended I replace them. Now I know a little bit of brake clean will remove the grease and because the shoes aren't used to stop the vehicle but to hold it in place that this would be fine. He then tells me it's going to be $300 to replace the shoes! Wait a minute... they already have it apart because they took the axles out. Why is it $300 for a part I can buy at any parts store for about $30 bucks? Another rip off in the making. I told him to forget it. He writes on the repair order "the customer refused to replace emergency brake shoes." Later that evening I picked up my vehicle and found the repair was not $400 as quoted but almost $600. I said never again! This was a couple months ago. I've cooled off now and I figured I'd give them another chance. My jeep has a lifetime warranty on the power train and one of the components that is covered is u-joints. Now I know with 1000% confidence that my left front axle u-joint is gone. So I thought I'd give Central another try, ANOTHER MISTAKE!!!!!!!!! Before calling the dealership I researched the warranty online to confirm the u-joint was covered under the warranty. It was. I called this morning and low and behold who picks up the phone in the service department? JIM! Leaving my past experience with Jim behind I wanted to confirm the warranty was active on my Jeep and the u-joint was covered. (Funny he didn't remember me.) I gave him my phone number and he looked it up and confirmed my Jeep was under warranty and the proceeded to confirm that u-joints were covered. So I said lets make an appointment and get it fixed. He then proceeded to tell me there would be a $122.50 charge to inspect the vehicle and confirm the u-joint needed to be replaced. I said "wait a minute you just told me it was covered under warranty" He said yes, if that is in fact what it is it is covered. I told him I was certain it was a u-joint, 100 % positive and he said there would still be a $122.50 charge to verify it. I said is it cover or not? Well I don't know, if that what the warranty says then it is. I said you just confirmed it was covered. You told me u-joints were covered. He said they are. I said so it's covered? He said if that what is wrong and it's under warranty. I asked him if he know what was covered under the lifetime warranty. He said yes. I said are u-joints covered? He said yes. But there would be a $122.50 charge to verify it needs a u-joint. I said I'm telling you with 1000% confidence it needs a u-joint in the left front so there is no need for a diagnostic charge. He said they charge a diagnostic fee whenever the work on a vehicle. I said "you are making this too difficult" Forget the whole thing" I don't want to leave my car now. He said we have to diagnose it before we can work on it. It's too difficult to work with you. He kept going firing back at me. I hung up! Never again will I deal with Central Chrysler Jeep of Norwood. I wouldn't buy so much as a bolt from them. I am a lifetime Jeep owner. I've been driving Jeeps for 40 years. I am a former auto mechanic. I know Jeeps inside and out. Never in all my years have I dealt with such an arrogant and unfriendly dealership. How may stars would I give them? -5 sounds about right. DRIVER BEWARE! More

Always excellent 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central J 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central Jeeps receptionist is tops, loved by all. Cannot understand the 5 rating on this site, perhaps the other reviewers got the name wrong??? More

I did not have a good experience buying my 2005 Jeep Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generall Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generally avoided this dealership. But I've recently moved to a town nearby where the location is particularly convenient, so I decided to give it another try. Oh boy was that my mistake. The customer service rep tried very hard, but it was clear that he hadn't been given adequate training, nor could he command the resources internally to make anything happen. My biggest complaint is that in addition to just not addressing several requests I left on the instructions sheet, there were several things they did do where they utterly failed. One example: I asked for a backup key, as I had lost my spare. They cut me a spare, charged me $280 for it, and then when I put it in the ignition, it just flat out didn't work and wouldn't turn. They attributed that to a "poor cut" and would need to keep me several hours to "redo" it. I didn't have the time so simply wanted a credit refunding a key that DIDN'T WORK and they made that time-consuming, generally painful even though it was their fault, and the cashier was rude and terribly unhelpful. Moreover, they took valuables out of my car without asking me to do so to put in their safe (apparently to safeguard from their own employees) and when I arrived on a Friday at 4.30pm was told I couldn't get access until the manager came back during the day Monday. I have a job, and had to take more time off just to come reclaim what I assumed I could trust wouldn't be stolen. The issues go on and on: the engine light they said they fixed immediately came back on upon departing the lot, etc etc. Warning: poor work, poor dealership, avoid it if you can. More

I had to bring my new Chrysler 300S back 4 times for the exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would remain off for a couple of days then come back on. Finally the fourth time I brought it in they said I would need a part ordered to fix it. This is the part that really irks me, they had my car and I told them that I really wanted it fix prior to the weekend and that I did NOT want to have to drive the minivan all weekend and to please fix it before I had to leave for home (I live an hour away) They never called but said they left a message late Friday afternoon that my car was ready to be picked up. Great I'm 3/4 the way home up Rt 128 in bumper to bumper traffic. I thought I would just bring the rental back on Monday. Monday arrives and I go to pick up my car and they want to charge me $115.00 for the rental of a car I didn't even want to use??? So they waste my time bringing the car back FOUR times for the same reason (never an apology) and then want to charge me for the rental when the service advisor never contacted me directly (he had my work and cell number). It gets better, after I saw the charge from Enterprise Rental I called the Service Manager and after a lengthy explanation he told me he would credit me for the rental. ALL LIP SERVICE... He never followed through, I eventually wrote him a letter to ask why he never credited me and to call me back to discuss. I waited 5 days and HE NEVER CALLED ME BACK. Finally, I called him and he started to change the account of what actually happened...REALLY? You need to lie about $115.00? Next he said "if I gave an extra day of car rental to every person I would go out of business" Yeah, except you had my beautiful new car, the car I wanted for the weekend, and I had your crappy minivan rental. You would think that a dealership that claims they are a FIVE STAR dealership would handle things much more professionally. My guess is the FIVE STAR rating is on a scale of TEN STARS... I like my car so if you like the Chrysler 300, go for it, but do yourself a HUGE favor and steer clear of this dealership and advise anyone you like to do the same. More

I have purchased a new 2011 Dodge Charger R/T AWD Max and the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle w the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle was specifically for the Forward Collision Warning Alert System. I dropped off my vehicle at Central Motors in Norwood, MA to have it repaired. I dropped if off on 8/15/11 and picked it up on 8/17/2011. I tested the Forward Collision Warning Alert System and it is still not functioning!! This is completely unacceptable after purchasing a nearly $40,000 vehicle!!! I tested the FCW once more at home, and I very, very, slowly inched closer to my garage door until I bumped it and the Forward Collision Warning Alert System DID NOT ALERT ME WHATSOEVER! Now I have a brand new 2011 Dodge Charger R/T AWD Max package, nearly $40,000 with scratches on my front end bumper!!! I will NEVER AGAIN PURCHASE ANOTHER CHRYSLER VEHICLE!! I should have gone and purchased a beautiful Acura TL for nearly the same price, with an outstanding customer service department. They actually employ individuals who are COMPETENT in performing their jobs, unlike the incompetent Service Representative Brandon and the Service Department Shop Foreman, who are completely, and utterly incompetent. The Salesman Joe Haskins assured me before I purchased this vehicle that the FCW would audibly and visually alert me once the front of the vehicle was close enough to another vehicle! Perhaps this is precisely why Chrysler Motors should have not been bailed out by taxpayer dollars, and allowed to FAIL! The free market should have decided the fate of Chrysler, and the end result would have been that no one would want to purchase an unreliable and overpriced Chrysler/Dodge/Jeep vehicles! Perhaps Chrysler LLC CEO Mr. Sergio Marchionne should investigate Central Motors and other dealerships who are going to bankrupt his company. More