Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Excellent Service at Central dodge Ram The service writers are always super friendly and they remember the repeat customers and treat them like family. Katie Lavoie and Lisa Dunn are excel The service writers are always super friendly and they remember the repeat customers and treat them like family. Katie Lavoie and Lisa Dunn are excellent and I can depend on them for excellent service. More

A friendly and welcoming Place A great service center, friendly, courteous, welcoming and very accommodating. The only remark is that it takes them a long time (1.5 hours) to do an A great service center, friendly, courteous, welcoming and very accommodating. The only remark is that it takes them a long time (1.5 hours) to do an oil change! All of that with Shaun hounding the tech to get on it! Thank you Shaun. More

jeep tire upgrade the team was very helpful recommending the tires i eventually went with. The pickup/check out process was very easy & the communication throughout th the team was very helpful recommending the tires i eventually went with. The pickup/check out process was very easy & the communication throughout the service was excellent. More

recall Quick service/very happy/ because I waited for a replacement of recall item.. and it was finished with great speed/ I was not expecting it to be so f Quick service/very happy/ because I waited for a replacement of recall item.. and it was finished with great speed/ I was not expecting it to be so fast More

No Loaner Car Available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available for my particular service (since it would not take very long). I ended up waiting for 1.5 hours, rendering half my day wasted. The service I received at the dealership was great. The problem is, this Jeep location needs to be more transparent when booking service for those requesting loaners. Good thing to know for next time. More

Friendly/Professional/Completed in timely manner. I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install rear Patriot plates/install leather Jeep wheel cover. All tasks where completed at no extra charge I only paid $80 which is good for two oil changes and two tire rotations. Amanda and other service staff where very friendly/helpful/professional/knowledgeable/efficient/really just on top of everything and stayed in communication at all times and it only took few hours. Dropped off at 9 am on a Saturday and was ready that day by noon time. So really no complaints and I’ll use that location again in the future, thank you:) More

Warranty Service The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa through to the rental person and picking up my vehicle (even earlier than the expected completion time). Class operation! More

Oil Change and rear camera issue Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempt Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempted to repair or check for the potential cause of the issue. More

repair I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an app I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an appointment was scheduled for the following morning. The repair was done in one day. Lisa the Service consultant was excellent at keeping me updated of the progress all throughout the day. More

Fast, friendly, and so easy! thank you! After a lot of back and forth and headache with another area dealership's service center, the folks at Central Jeep were so friendly and helpful! It w After a lot of back and forth and headache with another area dealership's service center, the folks at Central Jeep were so friendly and helpful! It was easy to make an appointment and I appreciated the waiting area and free WiFi. My service was finished quickly. I really appreciated the ease of the entire experience and will return again! More