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Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
Norwood, MA
1,648 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,648 Reviews of Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
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August 29, 2018
Jeep Service I am always very pleased with the service I receive from Central Chrysler Jeep Dodge of Norwood. I never have to wait long for my Jeep and everyone i I am always very pleased with the service I receive from Central Chrysler Jeep Dodge of Norwood. I never have to wait long for my Jeep and everyone is always pleasant and helpful. Especially Lisa Dunne! More
by Maureen
Verified CustomerEmployees Worked With
August 29, 2018
Outstanding customer service Shawn was extremely helpful, kind and efficient. He promptly checked me in, walked me to the parts department (as I had an unrelated question about my Shawn was extremely helpful, kind and efficient. He promptly checked me in, walked me to the parts department (as I had an unrelated question about my key fob - and I was there for a recall repair) He came back when the work was complete - in the time frame he told me - and showed me to my vehicle. He made the visit pleasant and productive as I was able to get the key fob issue addressed at the same time! Give this bright young man more responsibility- he is a great assets to your business. More
by Proud Navy Mom
Employees Worked With
August 29, 2018
Normal maintenance Awesome dealership. The service dept kept me up to date on progress. The waiting area is terrific. There is a restaurant for customers. The salmon sal Awesome dealership. The service dept kept me up to date on progress. The waiting area is terrific. There is a restaurant for customers. The salmon salad was off the charts!! The owner took the time to introduce himself to all customers in the waiting area. Great experience!!! More
by jjhurls5
Employees Worked With
August 28, 2018
New tire, oil change and recall work all done in a few hours Efficient, organized service department. Work always completed on time and thoroughly. Lisa Dunne corrected my invoice to the correct charges. She is Efficient, organized service department. Work always completed on time and thoroughly. Lisa Dunne corrected my invoice to the correct charges. She is a pro and on top of her game. More
by Central Faithful
Employees Worked With
August 28, 2018
Work was done in a good and timely fashion Work was done in a good in timely manner. They changed my oil. I have to go on and on now because you keep rejecting my five star survey to you, becau Work was done in a good in timely manner. They changed my oil. I have to go on and on now because you keep rejecting my five star survey to you, because I guess you want 25 words. So hopefully this is enough because I have to go back to work now. More
by bill.carrigg
Employees Worked With
Gabriel Luciano
August 28, 2018
Simply terrible Absolutely the worst. The “customer service representatives” here are sales reps plain and simple. If they can increase your bill they’d love to talk Absolutely the worst. The “customer service representatives” here are sales reps plain and simple. If they can increase your bill they’d love to talk to you. If you legitimately need help with something, forget about it. They couldn’t care less. I’ve owned 6 Rams and 4 Jeeps over the years (ex-wife’s). Loved the product, particularly my Rebel, but after my latest experience with Central, I think when my lease is up, I will be going to Ford. More
by chefmsg
Employees Worked With
Other Employees :
Amanda, a tech who’s name I didn’t get, but who was useless
August 27, 2018
Great Service Shawn was excellent, in explaining the work being done, when it would be completed, and current offers , he also contacted me when the service was com Shawn was excellent, in explaining the work being done, when it would be completed, and current offers , he also contacted me when the service was complete. More
by edispirito3
Employees Worked With
August 27, 2018
Service so much better than sales If you can buy your car elsewhere and just take it here for service, you will save yourself money and aggravation. Sales department does not do what If you can buy your car elsewhere and just take it here for service, you will save yourself money and aggravation. Sales department does not do what they say. More
by A senior
Employees Worked With
Can’t remember their names
August 27, 2018
Terrible experience! I made an appointment for 8/24 over 2 weeks prior to bring my vehicle in for a few service issues. My husband called 2 days before & asked if there we I made an appointment for 8/24 over 2 weeks prior to bring my vehicle in for a few service issues. My husband called 2 days before & asked if there were any cancellations for day before (8/23) & a service person said we could bring it in a day early..We dropped it off night before & Gabriel from service dept. called me in the morning and began the conversation with “You don’t have an appt today or tomorrow. He was extremely rude to start &’it just got worse from there. I explained to him I did in fact have an appt for the 24th & called ahead & was told we could bring in early-day before & he continued to argue with me about it. Then he said well what’s the problem. I went over the issues & explained I completed the early bird envelope with all things to Ben taken care of. He had that already. He was very rude again & I ended the conversation. I called @3pm to check on car & Gabriell said it’s not ready & it won’t be-with no explanation & said I can pick it up the next day because I already had an appt for that day anyway. I told him i had made other arrangements & I needed the car ready by end of day & he said it’s not going to be & this happens every day & there’s not enough techs etc... again another very upsetting conversation. I asked him what time do they stop working & he said 5 & I asked if he can please get it done by then because I had to pick it up & he said no. I was so upset by his unbelievable rude nature that I called my husband & asked him to call him. He did & the conversation was worse. We are stunned that Gabriel works in the service dept as he is Ill equipped to speak with customers & is argumentative & rude. Both my husband& myself purchased both vehicles from Central but doubtful we will return for service or purchases in the future. This was completely uncalled for & unnecessary. I owned my own insurance agency for over 20 years & your customers are why you are in business. Gabriel is damaging your service dept. More
by mncofegirl
Employees Worked With
Gabriel
August 27, 2018
Flat tire Repaired flat tire quickly . It took about 45 minutes to plug tire and remount on Jeep. Not much more to it. Very simple and quick. Repaired flat tire quickly . It took about 45 minutes to plug tire and remount on Jeep. Not much more to it. Very simple and quick. More
by Stub
Employees Worked With
