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Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
Norwood, MA
1,604 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,604 Reviews of Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
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August 28, 2018
Work was done in a good and timely fashion Work was done in a good in timely manner. They changed my oil. I have to go on and on now because you keep rejecting my five star survey to you, becau Work was done in a good in timely manner. They changed my oil. I have to go on and on now because you keep rejecting my five star survey to you, because I guess you want 25 words. So hopefully this is enough because I have to go back to work now. More
by bill.carrigg
Verified CustomerEmployees Worked With
Gabriel Luciano
August 28, 2018
Simply terrible Absolutely the worst. The “customer service representatives” here are sales reps plain and simple. If they can increase your bill they’d love to talk Absolutely the worst. The “customer service representatives” here are sales reps plain and simple. If they can increase your bill they’d love to talk to you. If you legitimately need help with something, forget about it. They couldn’t care less. I’ve owned 6 Rams and 4 Jeeps over the years (ex-wife’s). Loved the product, particularly my Rebel, but after my latest experience with Central, I think when my lease is up, I will be going to Ford. More
by chefmsg
Employees Worked With
Other Employees :
Amanda, a tech who’s name I didn’t get, but who was useless
August 27, 2018
Great Service Shawn was excellent, in explaining the work being done, when it would be completed, and current offers , he also contacted me when the service was com Shawn was excellent, in explaining the work being done, when it would be completed, and current offers , he also contacted me when the service was complete. More
by edispirito3
Employees Worked With
August 27, 2018
Service so much better than sales If you can buy your car elsewhere and just take it here for service, you will save yourself money and aggravation. Sales department does not do what If you can buy your car elsewhere and just take it here for service, you will save yourself money and aggravation. Sales department does not do what they say. More
by A senior
Employees Worked With
Can’t remember their names
August 27, 2018
Terrible experience! I made an appointment for 8/24 over 2 weeks prior to bring my vehicle in for a few service issues. My husband called 2 days before & asked if there we I made an appointment for 8/24 over 2 weeks prior to bring my vehicle in for a few service issues. My husband called 2 days before & asked if there were any cancellations for day before (8/23) & a service person said we could bring it in a day early..We dropped it off night before & Gabriel from service dept. called me in the morning and began the conversation with “You don’t have an appt today or tomorrow. He was extremely rude to start &’it just got worse from there. I explained to him I did in fact have an appt for the 24th & called ahead & was told we could bring in early-day before & he continued to argue with me about it. Then he said well what’s the problem. I went over the issues & explained I completed the early bird envelope with all things to Ben taken care of. He had that already. He was very rude again & I ended the conversation. I called @3pm to check on car & Gabriell said it’s not ready & it won’t be-with no explanation & said I can pick it up the next day because I already had an appt for that day anyway. I told him i had made other arrangements & I needed the car ready by end of day & he said it’s not going to be & this happens every day & there’s not enough techs etc... again another very upsetting conversation. I asked him what time do they stop working & he said 5 & I asked if he can please get it done by then because I had to pick it up & he said no. I was so upset by his unbelievable rude nature that I called my husband & asked him to call him. He did & the conversation was worse. We are stunned that Gabriel works in the service dept as he is Ill equipped to speak with customers & is argumentative & rude. Both my husband& myself purchased both vehicles from Central but doubtful we will return for service or purchases in the future. This was completely uncalled for & unnecessary. I owned my own insurance agency for over 20 years & your customers are why you are in business. Gabriel is damaging your service dept. More
by mncofegirl
Employees Worked With
Gabriel
August 27, 2018
Flat tire Repaired flat tire quickly . It took about 45 minutes to plug tire and remount on Jeep. Not much more to it. Very simple and quick. Repaired flat tire quickly . It took about 45 minutes to plug tire and remount on Jeep. Not much more to it. Very simple and quick. More
by Stub
Employees Worked With
August 25, 2018
third times the charm the first time i brought my 2011 dodge ram for this recall they apologized for not having the part in stock. The second time i made a appointment wait the first time i brought my 2011 dodge ram for this recall they apologized for not having the part in stock. The second time i made a appointment waited a month,was there at 830 they took it right in but when i told them I would wait they said it was going to take all day an so they gave me a ride home. At about 1 pm the called and told my wife that I could pick up the truck,BUT when I got there they said that I needed to make another appointment because they didn't have the part! When I asked what were they doing all morning the guy at the desk told me the mechanic had to do a visual look at the part to order it. I was furious wasting my morning without my truck. after making another appointment about a month latter I brought my truck back only to be told they couldnt work on it cause I had a half tank of gas and needed to come back when the tank was almost empty.When i came back I was greeted with a man named Shawn Nagle who was very helpful He told me that they were going to take it right in and he said that I could wait for it he was a pleasure to work with More
by ROBERTVIOLANTO
August 25, 2018
Unhappy customer We asked the asked 2 times to please put windshield washer fluid in the car The person at counter said we always put windshield washer fluid in at ti We asked the asked 2 times to please put windshield washer fluid in the car The person at counter said we always put windshield washer fluid in at time of oil change “Your people didn’t put any washer fluid in”” More
by ronnydoyle45
Employees Worked With
Billy Leiva
August 25, 2018
Always a great experience Always provided friendly service. This location has a convenient waiting area. They always do their best to meet the customers demands. They will info Always provided friendly service. This location has a convenient waiting area. They always do their best to meet the customers demands. They will inform you with all the details about your vehicle. More
by bui.k616
Employees Worked With
August 25, 2018
Fast, efficient, courteous service I brought my 2014 Jeep Grand Cherokee in for a recall service. I was checked in immediately and was in and out in less than 20 minutes. Imagine my d I brought my 2014 Jeep Grand Cherokee in for a recall service. I was checked in immediately and was in and out in less than 20 minutes. Imagine my delight when a few days later I received a notice that my dealership had also granted me two free months of Sirius XM radio. Not sure what i did to deserve it but way to build loyalty! More
by grantkt
Employees Worked With
