Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Irritated and unsatisfied My Jeep was to be repaired on 9/28/18. to have my breaks repaired and to have a diagnostic done to see if any other major repairs needed to be complet My Jeep was to be repaired on 9/28/18. to have my breaks repaired and to have a diagnostic done to see if any other major repairs needed to be completed. I dropped off my vehicle at 7 a.m to Paula. that morning due to my work schedule for an appointment that was to be later that morning. Picked up a rental car and left. Did not hear from any one about my Jeep past mid-day. I called in at 12:11 p.m.and was informed that services were backed up and needed to wait until the next day, if I needed to get a rental, stated I had one. Was informed that the dealership would cover the cost. I stated that was nice but I would like my Jeep back the next day. Was also informed that I would receive a phone call in the morning for my assessment. NO ONE CALLED ME (again). At 12:30 p.m. I called the dealership spoke to the rep. and was again told was backed up and that she would call me back around noon, informed her it was already past noon. Was informed that she would call back around 2:00 p.m. Again that did not happen. I called the dealership around 2:19 p.m. Asked what the status of my Jeep was the rep (Paula) said hold on, then I was directed to a supervisor, I believe her maybe Katie (why not sure). Katie informed me that again they were backed up and that I had to wait, asked if I had a rental car. Stated yes and to continue to use the rental car. Monday came, got a call at 11.:32 stated that I need new brakes, shoe, and rim to be done. Decline all the unnecessary things as to Rims and replacement of hub and bearing. Didn't believe I needed it for a couple of scratches from parking my car to close to the curbs, not a big deal. (I was driving at the time asked said I was to call back. Called back and requested an invoice sent to me. Looked it over and called my mechanic in California. to ask why would the Rim and Options be needed. Explained the cons and pros.) Called back at 11:57 gave consent of what I to be done, as informed that It would take another day for completion. Went to pick up my Jeep around 5:15 p.m. on Tuesday. Seen my damaged rim. Asked the other rep what happened. Was informed maybe someone else damaged that car that I let drive. NO ONE DRIVES MY JEEP. I have no family here and no friends like that. I work from 8 am to 10:30 pm don't have time to drive around Boston and hit a pothole. When I got home I examined the rim. Fresh breakage, the area is still shiny and new. No dirt. So, leads to tell me that the dealership cracked my rim some how and wants me to pay for it. I took pictures and video of the area, knowing that driving around the area would be come filthy and my claim would be hollow. When I called to complain at 6:06 p.m. Stated my complaint, asked about surveillance video, stated you had it. I was told I would have to speak to the service manager the next day. Got at a text at 8:16 from the Service Manager and that I would get a call later that day. Got at call at 3:44 p.m. stated that it was impossible for the damage to occur by personnel, since he was the foreman. Asked about seeing the camera to see if I brought in the Jeep that way. Was told that that was impossible since they do not use surveillance (why two different stories). Service manager stated to see my Jeep informed her can I bring it on Saturday, since she cannot stay past 4:30. I cannot get off my job prior to. Asked I can send images was told she has to see them in person, and she has to get her kids so... Said I would try and come in this week, but as for work willing that is a no. So at this point in time will be looking into find a proxy and legal assistance. The duration of my Jeep to have just the brakes fixed, and the changing for Rep to Sup for no reason whatsoever, no video to prove to discredit my claims and the continuous push to replace my rims. All this is suspicious behavior and I need to find out the truth. Going to possibly look into legal services. And the brakes are not as good as it should be. I have never had any work done on my Jeep I only take it to dealerships, because I always felt that business and proper maintenance would be done with dealerships. This has been a rude awakening. I will he heading to the another dealership, regardless of the distance. More

recall Dropped off my truck and repair was done in a timely manner with no issues,everyone was nice and helpful,service desk area was clean. Dropped off my truck and repair was done in a timely manner with no issues,everyone was nice and helpful,service desk area was clean. More

Oil change Work done on time, and had lunch at the grill. Received a text to let me know when work started and estimated time to finish. Keys delivered to me at Work done on time, and had lunch at the grill. Received a text to let me know when work started and estimated time to finish. Keys delivered to me at the grill. More

Pretty Satisfied as usual They are very knowledgeable and give you your options always. Very professional and courteous, as well . Very happy with everything there as they un They are very knowledgeable and give you your options always. Very professional and courteous, as well . Very happy with everything there as they understand your needs and concerns and work to make you happy. More

Very long wait, and work incomplete My appointment was for normal maintenance (oil change and tire rotation) I had also mentioned when I made the appointment that the "stop start system" My appointment was for normal maintenance (oil change and tire rotation) I had also mentioned when I made the appointment that the "stop start system" was not working. This information was not included in the write up. The service rep very quickly included this in the list. After the first hour I was told the auxiliary battery for this system needed to be charged because I do not drive the car enough. An hour and a half later I was told it was charged but this did not correct the problem and I would need to book another appointment which I did, but the first date available is still more than two weeks away. More

Excellent customer service On time , great Mechanics! Well organized friendly service , when I got there around 8am first greeting so impressed then check my app and took the c On time , great Mechanics! Well organized friendly service , when I got there around 8am first greeting so impressed then check my app and took the car right away, very professional 👍🏼 More

Completely Satisfied with excellent service. I brought my vehicle in for scheduled service & was greeted with a smile and reviewed what service would be done and approximate time to complete. I w I brought my vehicle in for scheduled service & was greeted with a smile and reviewed what service would be done and approximate time to complete. I waited in their snack bar area & was kept informed of the work in progress. Lisa returned with information noted during their 26 point check that I needed new rear brake pads and also showed me a leaking shock absorber. Asked if I was willing to have the work done & to leave the vehicle. They provided a rental vehicle till the vehicle was fixed. Everything went smoothly & I appreciated their concern and the rest is history. Great Service all around. Thank You very much. More

Lisa rocks! Lisa was extremely helpful from the point she set up my appointment to the time she called me that my vehicle is ready for pick up. She kept me inform Lisa was extremely helpful from the point she set up my appointment to the time she called me that my vehicle is ready for pick up. She kept me informed and asked me before hand for any repair that was needed. More

Perfect service couldn’t be happier The van was fix and ready at the time promised. Everybody was really friendly and helpful. We’re really happy with the service and sales department The van was fix and ready at the time promised. Everybody was really friendly and helpful. We’re really happy with the service and sales department More

Great Service The team as an overall is great! They are all helpful and professional. In general they have great car models, tasty food while waiting for your car The team as an overall is great! They are all helpful and professional. In general they have great car models, tasty food while waiting for your car to be done and last but not least great service. More