Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Oil change tire rotation Professional, knowledgeable, completed in a timely manner. I will continue to go back for regular oil changes and any service needed on my vechicle th Professional, knowledgeable, completed in a timely manner. I will continue to go back for regular oil changes and any service needed on my vechicle thank you. More

Awesome service Brought my truck in for a recall. Was able to bring it in after work and was given a rental car for time needed and was able to pick my truck up after Brought my truck in for a recall. Was able to bring it in after work and was given a rental car for time needed and was able to pick my truck up after work. Great service!!!! More

Car Returned with Damage Time and Time Again I only use this service center because my Fiat is under warranty and it is the only Fiat service center anywhere near me (and it is still a 90 minute I only use this service center because my Fiat is under warranty and it is the only Fiat service center anywhere near me (and it is still a 90 minute drive). I've had my vehicle in several times for warranty covered issues and EACH time it was returned to me filthy and with a completely different issue. The first time, a handle was replaced, and the technician forgot to put an exterior little panel piece back on car. This was near the handle and view obstructed. When I got in car after repair, the warning lights for seat belt were blaring and other warning lights on. At this point, I did not realize piece was missing. The service center actually ignored these electrical issues, saying this was not connected to the work they had just done. I had to bring it back in for another appointment, and over that weekend I discovered the missing piece. Air was getting in to area where electrical components are stored and messing up the signals. No apology. In fact, the staff was indignant and sassy in response. I've had Fiat in for air conditioner condenser, there for 2 days, I pick up car and there is a HUGE scratch on the front end of car. It was covered in dirt and grime from the work done. Another electrical issue with warning lights flashing. This is how the car was returned to me. Someone on site also drove it 3 miles! I had taken a photo of odometer when I dropped it off. When the service manager came out to see the issue with the car, she was flippant, saying, "I can see if we can buff out that scratch" and she pushed on the light associated with the flashing warning and that seemed to snap something in place. She is going to "see if we can buff out" a scratch THEY put on my car? How about an apology and stating YOU WILL REPAIR it. DO NOT BUY A VEHICLE from this dealership because you will be stuck with their service center. I've been there 7 or 8 times and the service folks are deliberately argumentative; talk about customers in front of other customers; the repair work is horrendously shoddy; there are always other customers there upset so I know I am not alone. When I picked up this filthy mess with a scratch, I asked the service manager why my vehicle which was brought in with a shiny exterior was being returned to me covered in grime and dirt from the work they did, she said, "We don't wash the cars". I am opening a second complaint with Fiat directly for the actions of this service center and the inept work and horrendous customer service. Again, DO NOT USE THIS SERVICE CENTER. More

Great service The service at Central was excellent. I was glad they were able to fix my car in one day. The customer service was excellent. Thanks. The service at Central was excellent. I was glad they were able to fix my car in one day. The customer service was excellent. Thanks. More

Sevrice for my Durango Easy and friendly environment, personal is very knowledgeable and helping, has a nice experience during my visit. One thing I wish they fixed in addi Easy and friendly environment, personal is very knowledgeable and helping, has a nice experience during my visit. One thing I wish they fixed in addition to rotating on my car would be balance but I can make another appointment to do that. More

Oil change/recall The recall and oil change were painless. I was even called and offered a deal on oil changes . I would come back again for future work and sales. The recall and oil change were painless. I was even called and offered a deal on oil changes . I would come back again for future work and sales. More

Service Lisa was great she took care of every aspect of the service and kept us informed throughout the day. I would recommend Lisa any time Lisa was great she took care of every aspect of the service and kept us informed throughout the day. I would recommend Lisa any time More

Car's been in for 3 days with no resolution in sight My car was having serious problems with the transmission and stalling. I called and was told the first appointment available was 3 weeks away. I took My car was having serious problems with the transmission and stalling. I called and was told the first appointment available was 3 weeks away. I took it in and after the first day, I was told they hadn't even had time to look at it. The second day the mechanic had time to look at it but couldn't find the issue, they were going to have a senior mechanic look at it later that day. Later in the day they said he wouldn't have time until the next day. He looked at it on the 3rd day but couldn't find anything. They recommended I replace the spark plugs and air filter for almost $500. So, after 3 days without a car, I'm going to pick it up with no service being done and a ridiculous service cost recommended. I also have a Volvo and the difference between the 2 dealerships is more than night and day! More

Inaccurate wait times Came in for a recall that I had scheduled 3 weeks in advance and had an appointment. They said it was a 2-2.5 hour fix. Then told me they needed my ca Came in for a recall that I had scheduled 3 weeks in advance and had an appointment. They said it was a 2-2.5 hour fix. Then told me they needed my car all day. Brought in at 8am and didn’t get to pick up until after 5pm. Totally messed up things I had planned. Even though I made an appointment, it didn’t make a difference they still needed 9 hours for a 2 hour job. Probably because they had to fix it for free. More

Awesome They took excellent care of me! And, the car rental rep. Thanks so much!! I would recommend my family and friends for sales and service. They took excellent care of me! And, the car rental rep. Thanks so much!! I would recommend my family and friends for sales and service. More