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Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
Norwood, MA
1,604 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,604 Reviews of Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
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September 20, 2018
Quick service. Great dealership. I purchased my car in June 2007. I always bring it back to Central Chrysler for work. Recently I did need an alternator. I had to go elsewhere as they I purchased my car in June 2007. I always bring it back to Central Chrysler for work. Recently I did need an alternator. I had to go elsewhere as they were able to take my car in the next day They fixed it Unfortunately I was told I had to wait 3 weeks for an appointment at Central to get the work done. Otherwise all the work on my car is done at Central. More
by HGARROB
Verified CustomerEmployees Worked With
Gabe Luciano
September 18, 2018
Disappointing and Frustrationg I had a 1PM scheduled appointment which I scheduled 2 weeks in advance over the telephone. When I checked in at 12:45PM, they had no record of my app I had a 1PM scheduled appointment which I scheduled 2 weeks in advance over the telephone. When I checked in at 12:45PM, they had no record of my appointment. Despite that, they indicated they could do my service which was to take 1 hour. My car was not even moved from the service bay for 55 minutes. The service took over 2 hours rather than the 1 hour I was promised. My time is valuable and I expect the service I was promised and that includes waiting time. More
by bruin2287
Employees Worked With
September 17, 2018
No information for fuel pump fix We were given no information as to the nature of the problem and the length of time it may take to complete any work. Even upon pickup the extent of We were given no information as to the nature of the problem and the length of time it may take to complete any work. Even upon pickup the extent of the explanation was "You're all set." We dropped the car on Monday and called back Tuesday to ask for an update. We call them again Tuesday to try and get an update. The work was finally completed Wednesday and was just a fuel pump. Although they also fixed the recall notice, they did not say they would or would not "get to it". Thankfully it was all covered under warranty. More
by jeff.rasanen
Employees Worked With
Gabe Luciano
September 17, 2018
Quick and responsive A passive entry service light appeared on my dash on my way home from work. I called Central at 6p and made arrangements to bring my Jeep in first thi A passive entry service light appeared on my dash on my way home from work. I called Central at 6p and made arrangements to bring my Jeep in first thing in the morning. I arrived at 8a, dropped off the keys, did some paperwork and got a loaner. A half hour later, I received a message saying that the service was complete. Quick, easy, no charge! More
by hmt1070
Employees Worked With
Gabe Luciano
September 17, 2018
Exceptional Service Every Time I did not purchase my Jeep Grand Cherokee at Central, but started going to them for service when I moved to the area in 2015. I always feel like they I did not purchase my Jeep Grand Cherokee at Central, but started going to them for service when I moved to the area in 2015. I always feel like they are going above and beyond for me and my experience with them last week was no difference. My "check engine" light came on (which never happens on a day that is convenient) and it was pouring rain. I stopped by the dealership and not only did they do a diagnosis, they fixed my vehicle and I had it back by the end of the day. Shawn was especially helpful and made sure I knew what to expect. He took what could've been a stressful situation and made it bearable!!! Everyone in the service area is very friendly and seems to truly enjoy what they do. I watch them interact and they treat each other with a lot of respect. Its a very busy service area and yet they always put the customer first. I'll definitely keep taking my Jeep there and plan to buy my next vehicle from them. Thanks again! More
by taburns87
Employees Worked With
September 17, 2018
Very nice experience It was a very easy experience everything was great with Shawn no issues I have no complaints I will be back I have always had great service there It was a very easy experience everything was great with Shawn no issues I have no complaints I will be back I have always had great service there More
by JLUNA9
Employees Worked With
September 15, 2018
Good techs Techs solved problem and got me up and running. Happy w/ the service. They went above and beyond to get me a rental as well. Techs solved problem and got me up and running. Happy w/ the service. They went above and beyond to get me a rental as well. More
by www.RealtorMIkeMahoney.com
Employees Worked With
September 14, 2018
Bad serice and bad attitudes Purchased my Jeep in Jan and in May the screen for the radio & back-up camera stopped working and went black. Brought it in and it was rebooted and be Purchased my Jeep in Jan and in May the screen for the radio & back-up camera stopped working and went black. Brought it in and it was rebooted and began working again. About 2 months later the back-up camera stopped working again. I called to schedule a service apt and was told it would be 2 weeks out- I asked if I could go to another dealer because I didn't want to wait so long. I was told that they preferred that I bring the car back to them because they had initially looked at it. I mentioned that I didn't really want to wait that long and the woman on the phone said, "why? just because you can't use your back-up camera?!" I explained that wasn't the point- it was that I had brought it in before and the problem was still not fully fixed. Although, I did make the appointment and when I went in to drop off the car 2 weeks later, I was not in the system and my appointment had not been made. I had the confirmation email and they took my car right away and provided me with a loaner. I asked for a status call later in the day so that I could plan on if I had to come back and just know what was going on. After not hearing anything all day, I called and asked if I could have a status update and was told, "oh, the car hasn't even been looked at." I went back and just decided to pick up my car and take it elsewhere. Even when I went in to pick up my car, there was no concern or questions as to why I would be picking it up after receiving no service. They asked if "I was told the car was ready for pick-up?" and I said, "No, I was told the car wasn't even looked at and I want to pick it up." No one cared why or if I had issues considering I was leaving without work being done. While the service department at this facility is awful, I would like to mentioned that the original person that I originally worked with when I purchased my car, Mijie Andrade, was AWESOME. More
by DLamberty
Employees Worked With
Not Listed- Main problem with woman who answers the service phone line
September 14, 2018
Oil change It was a great experience. Can’t imagine taking my car anywhere else. It was quick and efficient. Thank you so much for all your help It was a great experience. Can’t imagine taking my car anywhere else. It was quick and efficient. Thank you so much for all your help More
by kerrynell
Employees Worked With
Other Employees :
Mark Weisman, Nathan Jolley, Gabe Luciano
September 13, 2018
Great experience This is by far the best experience I’ve ever had getting my vehicle serviced. Lisa, my service advisor greeted me promptly, had a great attitude, comp This is by far the best experience I’ve ever had getting my vehicle serviced. Lisa, my service advisor greeted me promptly, had a great attitude, completed the paperwork quickly and communicated well throughout the entire process. More
by NMURPHY178
Employees Worked With
