Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Don’t honor the warranty My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2 My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2015 Cherokee had a broken shifter knob. When showing the problem I mentioned “good thing it is warranted. Could you check to be sure I have a rental car coverage too so I could leave for the day. i did. Took 6 weeks to get the part. When picking up after completion no warranty coverage.”we don’t warranty broken parts it is your problem. Here is the phone number for the warranty company if you want to call them yourself “. It was not the money so much ($175 parts and labor) as the complete lack of courtesy for a long time customer. We won’t be back for service and when we buy our next 2 Jeeps (which we will) we will buy elsewhere. A simple (boy we are really sorry for any miscommunication” would have gone a long way. Instead they played hard line. I am not going to get worked up over $175 I will just take my business elsewhere and share my story to everyone I know in Westwood and Norwood. More

Get it together To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *bran To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *brand new* vehicle, I had to have the rotors replaced. This should have been my first clue. So, let me preface this review by saying I will never purchase a vehicle from this dealer again. This past Friday, I brought my vehicle in for routine oil change/tire rotation and for a problem with the locks (they do not stay locked, and will unlock randomly), which I had detailed in an email I sent via the service center's system. I emailed back and forth with a representative to agree on a specified date and time that would work for both my schedule and the service center's schedule. At this time, I felt my concern was made known and would be attended to at my appointment. Apparently, I was mistaken. Upon arriving for my appointment, the young woman with whom I checked in had NO knowledge of the issue I was having with the locks. So, I had to go over all of this information with her. I was then informed that my car would be in the service center all day, and I should have arranged for a ride, my other option being stuck at the service center all day. Correct me if I am wrong, but isn't this something you should inform the customer or BEFORE they bring their vehicle in? On this particular morning, my husband was already at work and I was unable to find sufficient transportation to get home. Having been diagnosed with bronchitis the day before my appointment (and not wanting to change my appointment because I was concerned about the locks--which has STILL not been resolved), I was in absolutely NO shape to stay at the dealership all day, so I decided to just get my oil changed/tires rotated and schedule the service for the locks at a later date and time. I felt the wait for the routine service was fine, however I had to leave the service center without having the issue with the locks attended to. I was not offered to reschedule while I was there, and I sincerely do not believe I will seek further service at this location, as it is lackluster at best. I feel as though this dealer was pleased as punch to take my money when I purchased the car (in FULL, mind you. Cash.), however, when it comes to having any issues with the car attended to, no one seems to know what is going on, much less care. I do not dispute the actual service as I feel when my vehicle has been attended to in the past, this service center has done a fine job. Somewhere along the line, however, there is a loss of communication that makes the entire experience unpleasant. Get it together. Take pride in your place of employment. And? Inform your customers they may need to make other transportation arrangements BEFORE they come in to drop off their vehicle. More

project complete my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. More

big place Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. More

recall repairs were competed as scheduled. Lisa Dunne is the best service writer in the dealership and always is friendly, informative, and professional. All servi were competed as scheduled. Lisa Dunne is the best service writer in the dealership and always is friendly, informative, and professional. All service is done at this dealership. More

Great Was told over the phone that the repairs would take all day and I needed to leave my truck. Upon arriving they told me it would be fixed in an hour an Was told over the phone that the repairs would take all day and I needed to leave my truck. Upon arriving they told me it would be fixed in an hour and I was on my way in no time. Great customer service as well More

Lisa Dunne is great. I try to go to Lisa when I can. She’s always accommodating, friendly and helpful. I’d recommend her to others, though all seem friendly. I try to go to Lisa when I can. She’s always accommodating, friendly and helpful. I’d recommend her to others, though all seem friendly. More

Convenient and accomodating Gabe in service made sure I was taken care of with as little inconvenience as possible. When it was determined that the service for my vehicle would n Gabe in service made sure I was taken care of with as little inconvenience as possible. When it was determined that the service for my vehicle would not be completed same day, a loaner vehicle was provided until mine was ready. More

Great Service While in for routine oil change and tire rotation was greeted by Lisa who, although very busy, was so helpful, friendly and easy to work with. Comfort While in for routine oil change and tire rotation was greeted by Lisa who, although very busy, was so helpful, friendly and easy to work with. Comfortable Café to in which to wait. Service took a few minutes less than estimated More

Nice job Service was good. I was pretty stressed out over the cost and they did everything they could to help me, including giving me a rental at no cost. I re Service was good. I was pretty stressed out over the cost and they did everything they could to help me, including giving me a rental at no cost. I really appreciated their help! Especially Lisa More