Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Car Returned with Damage Time and Time Again I only use this service center because my Fiat is under warranty and it is the only Fiat service center anywhere near me (and it is still a 90 minute I only use this service center because my Fiat is under warranty and it is the only Fiat service center anywhere near me (and it is still a 90 minute drive). I've had my vehicle in several times for warranty covered issues and EACH time it was returned to me filthy and with a completely different issue. The first time, a handle was replaced, and the technician forgot to put an exterior little panel piece back on car. This was near the handle and view obstructed. When I got in car after repair, the warning lights for seat belt were blaring and other warning lights on. At this point, I did not realize piece was missing. The service center actually ignored these electrical issues, saying this was not connected to the work they had just done. I had to bring it back in for another appointment, and over that weekend I discovered the missing piece. Air was getting in to area where electrical components are stored and messing up the signals. No apology. In fact, the staff was indignant and sassy in response. I've had Fiat in for air conditioner condenser, there for 2 days, I pick up car and there is a HUGE scratch on the front end of car. It was covered in dirt and grime from the work done. Another electrical issue with warning lights flashing. This is how the car was returned to me. Someone on site also drove it 3 miles! I had taken a photo of odometer when I dropped it off. When the service manager came out to see the issue with the car, she was flippant, saying, "I can see if we can buff out that scratch" and she pushed on the light associated with the flashing warning and that seemed to snap something in place. She is going to "see if we can buff out" a scratch THEY put on my car? How about an apology and stating YOU WILL REPAIR it. DO NOT BUY A VEHICLE from this dealership because you will be stuck with their service center. I've been there 7 or 8 times and the service folks are deliberately argumentative; talk about customers in front of other customers; the repair work is horrendously shoddy; there are always other customers there upset so I know I am not alone. When I picked up this filthy mess with a scratch, I asked the service manager why my vehicle which was brought in with a shiny exterior was being returned to me covered in grime and dirt from the work they did, she said, "We don't wash the cars". I am opening a second complaint with Fiat directly for the actions of this service center and the inept work and horrendous customer service. Again, DO NOT USE THIS SERVICE CENTER. More

Great service The service at Central was excellent. I was glad they were able to fix my car in one day. The customer service was excellent. Thanks. The service at Central was excellent. I was glad they were able to fix my car in one day. The customer service was excellent. Thanks. More

Sevrice for my Durango Easy and friendly environment, personal is very knowledgeable and helping, has a nice experience during my visit. One thing I wish they fixed in addi Easy and friendly environment, personal is very knowledgeable and helping, has a nice experience during my visit. One thing I wish they fixed in addition to rotating on my car would be balance but I can make another appointment to do that. More

Oil change/recall The recall and oil change were painless. I was even called and offered a deal on oil changes . I would come back again for future work and sales. The recall and oil change were painless. I was even called and offered a deal on oil changes . I would come back again for future work and sales. More

Service Lisa was great she took care of every aspect of the service and kept us informed throughout the day. I would recommend Lisa any time Lisa was great she took care of every aspect of the service and kept us informed throughout the day. I would recommend Lisa any time More

Car's been in for 3 days with no resolution in sight My car was having serious problems with the transmission and stalling. I called and was told the first appointment available was 3 weeks away. I took My car was having serious problems with the transmission and stalling. I called and was told the first appointment available was 3 weeks away. I took it in and after the first day, I was told they hadn't even had time to look at it. The second day the mechanic had time to look at it but couldn't find the issue, they were going to have a senior mechanic look at it later that day. Later in the day they said he wouldn't have time until the next day. He looked at it on the 3rd day but couldn't find anything. They recommended I replace the spark plugs and air filter for almost $500. So, after 3 days without a car, I'm going to pick it up with no service being done and a ridiculous service cost recommended. I also have a Volvo and the difference between the 2 dealerships is more than night and day! More

Inaccurate wait times Came in for a recall that I had scheduled 3 weeks in advance and had an appointment. They said it was a 2-2.5 hour fix. Then told me they needed my ca Came in for a recall that I had scheduled 3 weeks in advance and had an appointment. They said it was a 2-2.5 hour fix. Then told me they needed my car all day. Brought in at 8am and didn’t get to pick up until after 5pm. Totally messed up things I had planned. Even though I made an appointment, it didn’t make a difference they still needed 9 hours for a 2 hour job. Probably because they had to fix it for free. More

Awesome They took excellent care of me! And, the car rental rep. Thanks so much!! I would recommend my family and friends for sales and service. They took excellent care of me! And, the car rental rep. Thanks so much!! I would recommend my family and friends for sales and service. More

Irritated and unsatisfied My Jeep was to be repaired on 9/28/18. to have my breaks repaired and to have a diagnostic done to see if any other major repairs needed to be complet My Jeep was to be repaired on 9/28/18. to have my breaks repaired and to have a diagnostic done to see if any other major repairs needed to be completed. I dropped off my vehicle at 7 a.m to Paula. that morning due to my work schedule for an appointment that was to be later that morning. Picked up a rental car and left. Did not hear from any one about my Jeep past mid-day. I called in at 12:11 p.m.and was informed that services were backed up and needed to wait until the next day, if I needed to get a rental, stated I had one. Was informed that the dealership would cover the cost. I stated that was nice but I would like my Jeep back the next day. Was also informed that I would receive a phone call in the morning for my assessment. NO ONE CALLED ME (again). At 12:30 p.m. I called the dealership spoke to the rep. and was again told was backed up and that she would call me back around noon, informed her it was already past noon. Was informed that she would call back around 2:00 p.m. Again that did not happen. I called the dealership around 2:19 p.m. Asked what the status of my Jeep was the rep (Paula) said hold on, then I was directed to a supervisor, I believe her maybe Katie (why not sure). Katie informed me that again they were backed up and that I had to wait, asked if I had a rental car. Stated yes and to continue to use the rental car. Monday came, got a call at 11.:32 stated that I need new brakes, shoe, and rim to be done. Decline all the unnecessary things as to Rims and replacement of hub and bearing. Didn't believe I needed it for a couple of scratches from parking my car to close to the curbs, not a big deal. (I was driving at the time asked said I was to call back. Called back and requested an invoice sent to me. Looked it over and called my mechanic in California. to ask why would the Rim and Options be needed. Explained the cons and pros.) Called back at 11:57 gave consent of what I to be done, as informed that It would take another day for completion. Went to pick up my Jeep around 5:15 p.m. on Tuesday. Seen my damaged rim. Asked the other rep what happened. Was informed maybe someone else damaged that car that I let drive. NO ONE DRIVES MY JEEP. I have no family here and no friends like that. I work from 8 am to 10:30 pm don't have time to drive around Boston and hit a pothole. When I got home I examined the rim. Fresh breakage, the area is still shiny and new. No dirt. So, leads to tell me that the dealership cracked my rim some how and wants me to pay for it. I took pictures and video of the area, knowing that driving around the area would be come filthy and my claim would be hollow. When I called to complain at 6:06 p.m. Stated my complaint, asked about surveillance video, stated you had it. I was told I would have to speak to the service manager the next day. Got at a text at 8:16 from the Service Manager and that I would get a call later that day. Got at call at 3:44 p.m. stated that it was impossible for the damage to occur by personnel, since he was the foreman. Asked about seeing the camera to see if I brought in the Jeep that way. Was told that that was impossible since they do not use surveillance (why two different stories). Service manager stated to see my Jeep informed her can I bring it on Saturday, since she cannot stay past 4:30. I cannot get off my job prior to. Asked I can send images was told she has to see them in person, and she has to get her kids so... Said I would try and come in this week, but as for work willing that is a no. So at this point in time will be looking into find a proxy and legal assistance. The duration of my Jeep to have just the brakes fixed, and the changing for Rep to Sup for no reason whatsoever, no video to prove to discredit my claims and the continuous push to replace my rims. All this is suspicious behavior and I need to find out the truth. Going to possibly look into legal services. And the brakes are not as good as it should be. I have never had any work done on my Jeep I only take it to dealerships, because I always felt that business and proper maintenance would be done with dealerships. This has been a rude awakening. I will he heading to the another dealership, regardless of the distance. More

recall Dropped off my truck and repair was done in a timely manner with no issues,everyone was nice and helpful,service desk area was clean. Dropped off my truck and repair was done in a timely manner with no issues,everyone was nice and helpful,service desk area was clean. More