Central Chrysler Jeep Dodge RAM Fiat of Norwood

No thanks. My experience at Central Chrysler is worthy of a raspberry award. Its amazing how a dealership like this is still in business. The salesman was a comp My experience at Central Chrysler is worthy of a raspberry award. Its amazing how a dealership like this is still in business. The salesman was a complete snob. His comments under his breath while at the negotiating table were unprofessional, unwarranted, and overall abhorrent.STAY AWAY. They may have bullied others into purchasing from them, however they will never get business from me in their current condition. The vehicle that was looked at was $4,000 above NADA and KBB. They had the nerve to say that it was a great deal. They werent lying when they said it, because it was a great deal... for them. Bring your business else where. More

STAY AWAY!!! So if you're thinking about purchasing a vehicle here... be warned! I just walked out without the purchase that I was there to sign for. I spoke wit So if you're thinking about purchasing a vehicle here... be warned! I just walked out without the purchase that I was there to sign for. I spoke with finance and sales via email and telephone for over a week. Explained that I wanted to get as much of the legwork done ahead of time so I didn't have to spend hours in the dealership or make multiple trips. Joseph West assured me that I could come in, sign, register the vehicle and drive away. I said, are you sure? I'm getting dropped off and won't have a way home if that's not the case so just let me know... Guess what????? So I get there - sent the credit app, proof of income, insurance company info, everything ahead of time. He told me I would literally come in to sign and drive. I sit across from Jamal and I'm told that my insurance company is closed so I'd have to wait until Monday to get the vehicle. I specifically ASKED ahead of time about this...and was told it would be all set. Jamal says, "let me see what I can do." Walks away for a little while and comes back with paperwork asking me to sign here and here to get started. I picked up the pen and said so what's happening with the insurance... he then tells me that it will still be MONDAY and there's nothing they can do. He tried to be a snake and get me to sign BEFORE telling me that I still couldn't drive today. UNREAL! What a sleazy salesperson move to pull!! Just because I'm a woman, doesn't mean I'm a moron. I pushed the papers back at him and walked out to stand on Route 1 in Norwood for an hour waiting for a ride from someone I had to make leave work to come and get me! Then multiple people come out to try to talk me back into the dealership, including Joseph who had the nerve to tell me, "well if you had an insurance company like progressive or metlife, we would have been able to do it today because they're open 24 hours a day." Imagine??? How about checking on that information before telling me to get DROPPED OFF!!!!!!!! I sent him my insurance company name, telephone number, fax number and policy number ahead of time for specifically this reason....and then emailed earlier today to remind him that I was getting dropped off and making sure there was no issue with me driving away with the car. Do yourself a favor... stay away... .sleazy sales people that really just want to get you to sign on the dotted line. They couldn't pay ME to take a car from them now! I'll bring my business to their biggest competitor instead. Funny... I was sending my brother there this week too b/c he also is trying to buy a car. Too bad Central... not from this family! More

The worst ever Sales and Service I bought a car here years ago and had similarly bad experience. I thought I would give them another chance because I lived close by AND they had the I bought a car here years ago and had similarly bad experience. I thought I would give them another chance because I lived close by AND they had the car that I wanted (which was not a common car). The sales guy was decent enough, but then the managers did their usual BS of playing the good sales guys/bad sales guys and repeatedly haggling over little crap. Then when I went to finance office to do the final paperwork – he tried to charge me for an item that sales agreed to throw in. I was literally walking out the door before he got it ‘clarified’ with sales. The service is horrible. I went in for normal service and when I got my car back (really later in the day) there was black grease all over the passenger seat – really? How do you not see it. Then they wanted to charge me $75 to replace wiper blades (on a car less them 6 months, the original blades were junk). I told them that top automobile’s don’t even charge that. Needless to say, I will never buy another car there and recommend all to stay away. More

I was buying a chrysler minivan in that dealership and it wasn't good experience. Firstly the guy who I working with couldn't tell me anything about vehicle features. He just kept silence and said yes or n wasn't good experience. Firstly the guy who I working with couldn't tell me anything about vehicle features. He just kept silence and said yes or no for my questions. I didn't notice he wanted to sell me something. Only reason why I bought that vehicle that chrysler had a real good finance offer and I just didn't want to look for another dealer and do the job I already done with them. When I paid for vehicle and came for it I realized that my manager is sick. There nothing abnormal, everybody can be sick, so I just asked them to give me another guy. They say, "yes, no problem", and then ... nothing. I was waiting about an hour, and then told them I'm going to leave. After that they invited me to sign final papers. Then they sent another guy to mount licence plates on the car. He was doing that during another 30 minutes, he must know how to do that SO long. And then he came back and told that they didn't do the state inspection and now is 7:01pm so it is to late, and I need to go back tomorrow. I said "ok" and drove away. Next day my wife drove to dealership and got inspection ticket. And after that she drove home and decided to put floor mats into the floor. But there were not floor mats! Those guys just forgot to give me them! And there also were not wireless headphones which suppose to be there! So I called to dealership and must went back for mats and headphones. And next day I realized there should be rechargeable flashlight in the vehicle but it was missed as well. I called them again, and guess what??!! they forgot about that flashlight. So freaking 3 times I had to went back to them to got everything which supposed to be in that car! I'm not going to go in any Central dealership, ever! And I would not recommend anybody to buy car from them, unless you have a whole bunch of free time for driving to them who knows how many times! More

I would recommend this dealership on Tony Okoh's merits alone. He was very friendly and wanted to sell me a car, and be sure it was the car I wanted. Tony had answers to all of my questions and tr merits alone. He was very friendly and wanted to sell me a car, and be sure it was the car I wanted. Tony had answers to all of my questions and treated me with a great deal of respect, which, as a woman, I appreciate. Tony was fabulous!! Then there's Mr. Lombardi. It was clear to me that he didn't want to sell this vehicle to ME (the buyer), he wanted to deal with my husband. This was evidenced by the fact that he slid everything (the booklet, the keys, etc) to HIM and not to me. (My husband slid them across the desk to me.) I purchased the PursuitTrack protection, and Mr. Lombardi asked my husband if I was "going to have the car a great deal", to which my husband replied, "IT'S HER CAR." Then, and only then, did he ask ME where he could contact me to have this protection installed. I was singularly unimpressed with his treatment and quite honestly was relieved to get out of his office. Fortunately for me, my last contact with this dealership was Tony. I thanked him for his time and his help, AND his respect. And I do have the car I wanted. THANK YOU TONY OKOH!! More

I did not have a good experience buying my 2005 Jeep Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generall Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generally avoided this dealership. But I've recently moved to a town nearby where the location is particularly convenient, so I decided to give it another try. Oh boy was that my mistake. The customer service rep tried very hard, but it was clear that he hadn't been given adequate training, nor could he command the resources internally to make anything happen. My biggest complaint is that in addition to just not addressing several requests I left on the instructions sheet, there were several things they did do where they utterly failed. One example: I asked for a backup key, as I had lost my spare. They cut me a spare, charged me $280 for it, and then when I put it in the ignition, it just flat out didn't work and wouldn't turn. They attributed that to a "poor cut" and would need to keep me several hours to "redo" it. I didn't have the time so simply wanted a credit refunding a key that DIDN'T WORK and they made that time-consuming, generally painful even though it was their fault, and the cashier was rude and terribly unhelpful. Moreover, they took valuables out of my car without asking me to do so to put in their safe (apparently to safeguard from their own employees) and when I arrived on a Friday at 4.30pm was told I couldn't get access until the manager came back during the day Monday. I have a job, and had to take more time off just to come reclaim what I assumed I could trust wouldn't be stolen. The issues go on and on: the engine light they said they fixed immediately came back on upon departing the lot, etc etc. Warning: poor work, poor dealership, avoid it if you can. More

I went to this dealership looking for a 2014 Jeep Patriot manufacturer advertised at a set price. With barely a welcome I was told they do not have any in that price range nor are any available generally. manufacturer advertised at a set price. With barely a welcome I was told they do not have any in that price range nor are any available generally. I was not shown any new vehicles. I did take a test drive for a used car. My car was driven without permission as appraisal. Without discussing any cars I was first asked to complete a credit application. The focus was on getting me to leave with a new car and as soon as I stated that I would not make an impulse buy, nor drive off with a new car today I was dismissed. I was not offered a business card nor even a handshake. The whole attitude was not enthusiastic, welcoming or even willing to make an effort with me. As I was in dealership the Jeep website stated this dealership had 17 models of what I was looking for, another local dealer had 39. I was not offered to see even one. I would not recommend this dealership. More

I was on the auto mile looking at SUV's, we drove into Central and looked at a 2012 Town & Country, I had not planned to buy a minivan, but it had more interior room for our four teenagers. We looked into Central and looked at a 2012 Town & Country, I had not planned to buy a minivan, but it had more interior room for our four teenagers. We looked at it the saleswoman came out, we took it for a test drive. No prices on the vehicle, we had to go inside for pricing. Should have been a red flag. After a lot of "what can we do to get you in this vehicle today?" We left to think about it. I checked Edmunds, Kelley blue book, prices and reviews on the vehicle. The following week we went back in, dreading the whole car buying experience, but prepared to negotiate. We came to a price, left a deposit, signed the paperwork because my husband couldn't come back the next to pick it up with me. I was happy with the deal I made. Later that night, a friend asked to see a photo, I went on the website and was shocked to see the Internet price was $2500 less than the price I was given in the showroom. $1000 less than the agreed price. Should I have checked that, yes probably, but I didn't think about it to be honest. Is that legal? I'm not sure, I thought there were laws about false advertising. I know it's not ethical, it's offensive and its a shady business practice in my opinion. I called the next morning, understandably upset, they " couldn't find" the ad even though I had seen the ad, with the same VIN #, at 2am. Clearly they took it down, immediately. After offering free oil changes for a year, we came to an agreement, they gave me a remote start. I was not happy with the way Central does business, but everything was signed and I needed a vehicle. I did cancel the warranty I was going to buy. Picked it up on Friday, had to bring it back on Monday for a sticker, There was a problem with the seats, I wanted to put the remote start in at the same time so I wouldn't waste another day. Went back on Thursday, 9:30 am, rude, dismissive service rep. Got a loaner with their logo all over it, got a series of phone call because apparently no one knew what was going on. Finally got out of there at 3pm after being chastised for being 11 minutes early, I had told them I had to work at 4. I responded to the survey they sent me, Tom, the customer Service manger told me he'd get back to me, I was waiting to hear back before I posted a review, that was a week ago. I guess I won't be hearing from him. I got a lot of lies, a lot of excuses, I didn't get good customer service. This is why people don't trust car salesmen. Don't trust Central Motors, seriously shady. More

It was awesome and I love my Jeep Patriot. Everything went very smooth and was done in a timely manner. Everyone was great and made it more of an experiance then just a transaction. My parents are lookin went very smooth and was done in a timely manner. Everyone was great and made it more of an experiance then just a transaction. My parents are looking at the jeep liberty or Patriot and they live out of town and I told them that they should check them out when they come down to visit. More

I had to bring my new Chrysler 300S back 4 times for the exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would remain off for a couple of days then come back on. Finally the fourth time I brought it in they said I would need a part ordered to fix it. This is the part that really irks me, they had my car and I told them that I really wanted it fix prior to the weekend and that I did NOT want to have to drive the minivan all weekend and to please fix it before I had to leave for home (I live an hour away) They never called but said they left a message late Friday afternoon that my car was ready to be picked up. Great I'm 3/4 the way home up Rt 128 in bumper to bumper traffic. I thought I would just bring the rental back on Monday. Monday arrives and I go to pick up my car and they want to charge me $115.00 for the rental of a car I didn't even want to use??? So they waste my time bringing the car back FOUR times for the same reason (never an apology) and then want to charge me for the rental when the service advisor never contacted me directly (he had my work and cell number). It gets better, after I saw the charge from Enterprise Rental I called the Service Manager and after a lengthy explanation he told me he would credit me for the rental. ALL LIP SERVICE... He never followed through, I eventually wrote him a letter to ask why he never credited me and to call me back to discuss. I waited 5 days and HE NEVER CALLED ME BACK. Finally, I called him and he started to change the account of what actually happened...REALLY? You need to lie about $115.00? Next he said "if I gave an extra day of car rental to every person I would go out of business" Yeah, except you had my beautiful new car, the car I wanted for the weekend, and I had your crappy minivan rental. You would think that a dealership that claims they are a FIVE STAR dealership would handle things much more professionally. My guess is the FIVE STAR rating is on a scale of TEN STARS... I like my car so if you like the Chrysler 300, go for it, but do yourself a HUGE favor and steer clear of this dealership and advise anyone you like to do the same. More