Central Chrysler Jeep Dodge RAM Fiat of Norwood

They worked very hard to get to a price that worked for me. We had a small delay in getting paperwork signed but the whole team worked to make sure we got everything squared away later that same day and ev me. We had a small delay in getting paperwork signed but the whole team worked to make sure we got everything squared away later that same day and everything worked out great. More

WE HAVE NEVER BEEN TREATED SO BADLY AND BLATANTLY PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearl PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearly management does not care what customer feedback is nor whether their sales force is interested in selling cars. We need to buy a 3 row vehicle for our business within he next 2 weeks. We went with 2 small children to look at the new Durango, gave our name and waited for 15 minutes after which we were told it would be 10 more minutes before we could be helped. Fair enough. I left my cell number with the front desk to call me so we could go next door to look at the Acadia at the sister GMC dealership where, by the way, we recieved fantastic service. Needless to say, we never received a call. When we went back on our own an hour later, the front desk claimed they gave my number to a sales associate who, of course never called me. A salesman named Tony Oko (forgive me the spelling as he refused to give me a business card ... AND BLATANTLY PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearly management does not care what customer feedback is nor whether their sales force is interested in selling cars. We need to buy a 3 row vehicle for our business within he next 2 weeks. We went with 2 small children to look at the new Durango, gave our name and waited for 15 minutes after which we were told it would be 10 more minutes before we could be helped. Fair enough. I left my cell number with the front desk to call me so we could go next door to look at the Acadia at the sister GMC dealership where, by the way, we recieved fantastic service. Needless to say, we never received a call. When we went back on our own an hour later, the front desk claimed they gave my number to a sales associate who, of course never called me. A salesman named Tony Oko (forgive me the spelling as he refused to give me a business card) jumped in and dragged me, my wife and 2 small children to the back of the lot in 40 degree weather to look at a car, left us there and said he would be back with a key. Needless to say, 15 minutes later when we realized we were abandoned and walked back inside, we found him speaking with another couple!! Clearly we were profiled as not serious. When I asked him for his business card, Tony refused saying that he was with another customer and that taking his card would be "invasion of privacy." We left OUR business card with the front desk and still want to buy an American car from a company that is trying to turn things around. Sad, even if the product may be awesome (we never got a chance to find out), but the people behind it at this dealership appear to have no idea or concern over how to conduct business. We will go elsewhere - that's our privilege as Americans. Still, we left feeling that this dealership profiled us based on appearance and, dare I say, race? More

I have purchased a new 2011 Dodge Charger R/T AWD Max and the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle w the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle was specifically for the Forward Collision Warning Alert System. I dropped off my vehicle at Central Motors in Norwood, MA to have it repaired. I dropped if off on 8/15/11 and picked it up on 8/17/2011. I tested the Forward Collision Warning Alert System and it is still not functioning!! This is completely unacceptable after purchasing a nearly $40,000 vehicle!!! I tested the FCW once more at home, and I very, very, slowly inched closer to my garage door until I bumped it and the Forward Collision Warning Alert System DID NOT ALERT ME WHATSOEVER! Now I have a brand new 2011 Dodge Charger R/T AWD Max package, nearly $40,000 with scratches on my front end bumper!!! I will NEVER AGAIN PURCHASE ANOTHER CHRYSLER VEHICLE!! I should have gone and purchased a beautiful Acura TL for nearly the same price, with an outstanding customer service department. They actually employ individuals who are COMPETENT in performing their jobs, unlike the incompetent Service Representative Brandon and the Service Department Shop Foreman, who are completely, and utterly incompetent. The Salesman Joe Haskins assured me before I purchased this vehicle that the FCW would audibly and visually alert me once the front of the vehicle was close enough to another vehicle! Perhaps this is precisely why Chrysler Motors should have not been bailed out by taxpayer dollars, and allowed to FAIL! The free market should have decided the fate of Chrysler, and the end result would have been that no one would want to purchase an unreliable and overpriced Chrysler/Dodge/Jeep vehicles! Perhaps Chrysler LLC CEO Mr. Sergio Marchionne should investigate Central Motors and other dealerships who are going to bankrupt his company. More

we purchased many vehicles from chrysler auto group and it seams like we were treated so badly first on the day we were picking up our grand caravan the salesman couldn't a group and it seams like we were treated so badly first on the day we were picking up our grand caravan the salesman couldn't answer any of our question about anything his words to us was he doesn't know anything about chryslers they installed a dvd player and lost the remote to it so they said they would order a new one and call us well the new remote came in they never called us so after 3 months we called and they said they sent it back the right rear lens on the van was scratched they said they were ordering a new one and 4 months late we had to get on them it seamed that we kept calling we even went to the office manager see they passed us around so much because the salesman who sold us the van either quit or was fired the day after we picked up the van the dvd player was installed incorrectly because it's very hard getting a dvd in it also we were told the van had 1 mile on it when we picked it up it actually had 100 miles on it we have made many request as to having someone go over the van so we would understand some of the options on it that we quite don't understand also we were not given the anti theft info that was suppose to come with it we stumbled accross it under the center console which is not accessible we purchased this vehicle in october 2010 and we are very disastified with the treat we got nobody should be treated this way after months we finally got the remote but they had the company mail it directly to our home 5 months later i think we were patient still haven't gotten anyone to go over the van with us and the book is really no help it's mostly for the town and country even though it says grand caravan thank you for allowing me to post my opion More

I have purchased several cars in my driving career. but have never had a such a wonderful experince as when I purchased my 2008 mercedes C300. My saleman Joe Mclean is a true salesman without being pushy. have never had a such a wonderful experince as when I purchased my 2008 mercedes C300. My saleman Joe Mclean is a true salesman without being pushy. He has a very good intuition about people and what car will work for them! He was patient and calm, he answered all my questions and eased all my concerns. He spent time with me and eased me thru the process of loan application all the way through to me driving out of the dealership with my new car. I have and will recommened Joe Mclean as a GO To salesman and Central as the Dealership to work with. More

I had been thinking about buying a new vehicle for a long time. When I finally decided to take the plunge I went to Central and had an excellent sales experience with Joe McLean. Not only did he have a tre time. When I finally decided to take the plunge I went to Central and had an excellent sales experience with Joe McLean. Not only did he have a tremendous amount of knowledge and was very easy to work with, Joe found me a used vehicle that had all the features and more than I wanted for less then what I wanted to spend. Joe and Tom in the business office were friendly and made my car-buying experience smooth and virtually stress free. Most importantly it was clear Joe wanted to get me into a car that I would love, I'm very pleased to say he definitely did. Thank you! More

From the beginning my experience was above what I expected. I have a 2004 jeep liberty which I crashed . They made sure that I got a 2010 jeep liberty to drive during the repair time which only took expected. I have a 2004 jeep liberty which I crashed . They made sure that I got a 2010 jeep liberty to drive during the repair time which only took two weeks to fix. They changed my rear differential and rear end suspension. My truck feels better than when I first got it. Drives even better than the rental I had. I made a smart choice bringing it to these guys. If you need a good collision center I rate this one above all the rest. Thank you to the technician who worked on it , I could tell he loved my truck the way I do. Took the time to vaccum and wash it for me. Thanks A+++ More

The service at Central Chrysler Jeep and Dodge of Norwood was excellent. My salesman, Joe McLean, was very friendly, helpful, and knowledgeable. Joe was able to answer any questions I had and made me feel was excellent. My salesman, Joe McLean, was very friendly, helpful, and knowledgeable. Joe was able to answer any questions I had and made me feel very confident in buying my car. Joe offered additional services that I didn't know existed and I'm glad that I was able to choose which options were best suited for me. Mike from financing was also a great help as he quickly got me approved for a loan and made the payment process timely and painless. Overall purchasing my car was a great experience and I will (and have) recommend Central Chrysler Jeep and Dodge to friends and family. More

Great deal on a used vehicle. The service was great. They basically bent over backwards for me. My old car died (10 years old). I saw the used vehicle I wanted online, but couldn't get to the dealershi They basically bent over backwards for me. My old car died (10 years old). I saw the used vehicle I wanted online, but couldn't get to the dealership. The salesman, drove the vehicle out to me, and I loved it! It was low miles, affordable, and clean as a whistle. It had everyting I wanted for extras & the price was right. I had some credit issues, and they really worked with me to get the financing done. Thanks for that, Mike! I know you wnet above & beyond what you needed to do. My salesman, too, was Joe & I agree with the other posts...he was excellent. More