Central Chrysler Jeep Dodge RAM Fiat of Norwood

I brought my parents here to look for a vehicle and the salesman had us standing outside in 95 degree sun for 20-30 minutes. My mom is 72 and my dad is 78. This was the start of our bad experience and it salesman had us standing outside in 95 degree sun for 20-30 minutes. My mom is 72 and my dad is 78. This was the start of our bad experience and it never got any better. I would NEVER buy a vehicle from this dealership. More

Stay far away from this company! Far Away. Had a problem with their JustForJeeps Department. Let me explain, the "founder" Peter when calling about a product that they sent me that was wrong and faulty, thr with their JustForJeeps Department. Let me explain, the "founder" Peter when calling about a product that they sent me that was wrong and faulty, threatened me, swore, and when I said I would be reporting them to the BBB, he said he will call the cops on me. Well, news to them I work for the Police Department in WA. But at 1am (PST) I started receiving prank phone calls from this Peter guy, on a police issued cell phone. We called the phone company as he was blocking the number and they said it was coming from a cell tower in MA. Grown men prank calling at 1am. We blocked all incoming numbers from their area code into the cell phone, as well as all blocked and unknown numbers. Though nothing illegal done yet, still made a report to the Sergeant of the Day in Boston. Point is, if this is who this place employs, stay FAR away. I would not want my personal information held by people like this. More

Via email our deal came to $125 from dead even so I drove the 60 or so miles... In person the deal was $4400 from dead even... Liars lied to get me there and nothing more... the 60 or so miles... In person the deal was $4400 from dead even... Liars lied to get me there and nothing more... More

I bought my Jeep here. It had to be ordered. I was told it would be in in three weeks. It ended up taking almost three months. I felt the price was reasonable. I feel their service department charges it would be in in three weeks. It ended up taking almost three months. I felt the price was reasonable. I feel their service department charges the most of all area Jeep dealerships. My main gripe is with their Body Shop. I hit a deer when my "new" Jeep was three months old. I told them how important it was that it be fixed properly since it was so new and I intended to keep it for a long time and even said that if they didn't have the time to do it carefully, I could take it somewhere else. I got it back, empty light sockets were dangling under the truck, there was a heavy layer of white powder all over the back seats and floor, they didn't remove trim to paint but instead painted around it leaving tape marks, painted over paint without preparing the surface, so the paint started peeling off, left a hole the size of a dime between the floor panel and the firewall so water comes in, and charged me for parts on an invoice that were completely obvious that they did not replace, and even charged me for things that are not even on my vehicle ($25 for a license plate bracket and it didn't have one when it went in, and didn't have one when it came out). The bumper was still scraped up when I got it back, but it said they replaced the bumper. Before I even left the body shop I noticed a large panel on the front had deep gouges in it from the accident but yet it said they replaced that panel and charged me (my insurance company) for it. When I said something, they PULLED THE PART OFF A NEW JEEP IN THE PARKING LOT AND PUT IT ON MINE. The icing on the cake was when I was driving home and had no heat or ventillation because they never hooked the system back up, and the star on the top of their 5 star rating was when the fan flew off of my engine and came through the hood because it was not bolted back on. Thanks for taking such good care of my car and charging me for a bunch of things you didn't replace. I wouldn't go back. More