Central Chrysler Jeep Dodge RAM Fiat of Norwood

I would recommend this dealership on Tony Okoh's merits alone. He was very friendly and wanted to sell me a car, and be sure it was the car I wanted. Tony had answers to all of my questions and tr merits alone. He was very friendly and wanted to sell me a car, and be sure it was the car I wanted. Tony had answers to all of my questions and treated me with a great deal of respect, which, as a woman, I appreciate. Tony was fabulous!! Then there's Mr. Lombardi. It was clear to me that he didn't want to sell this vehicle to ME (the buyer), he wanted to deal with my husband. This was evidenced by the fact that he slid everything (the booklet, the keys, etc) to HIM and not to me. (My husband slid them across the desk to me.) I purchased the PursuitTrack protection, and Mr. Lombardi asked my husband if I was "going to have the car a great deal", to which my husband replied, "IT'S HER CAR." Then, and only then, did he ask ME where he could contact me to have this protection installed. I was singularly unimpressed with his treatment and quite honestly was relieved to get out of his office. Fortunately for me, my last contact with this dealership was Tony. I thanked him for his time and his help, AND his respect. And I do have the car I wanted. THANK YOU TONY OKOH!! More

I did not have a good experience buying my 2005 Jeep Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generall Grand Cherokee from this dealership due to inattentive service and rudeness when problems with the car surfaced shortly after purchase. So I generally avoided this dealership. But I've recently moved to a town nearby where the location is particularly convenient, so I decided to give it another try. Oh boy was that my mistake. The customer service rep tried very hard, but it was clear that he hadn't been given adequate training, nor could he command the resources internally to make anything happen. My biggest complaint is that in addition to just not addressing several requests I left on the instructions sheet, there were several things they did do where they utterly failed. One example: I asked for a backup key, as I had lost my spare. They cut me a spare, charged me $280 for it, and then when I put it in the ignition, it just flat out didn't work and wouldn't turn. They attributed that to a "poor cut" and would need to keep me several hours to "redo" it. I didn't have the time so simply wanted a credit refunding a key that DIDN'T WORK and they made that time-consuming, generally painful even though it was their fault, and the cashier was rude and terribly unhelpful. Moreover, they took valuables out of my car without asking me to do so to put in their safe (apparently to safeguard from their own employees) and when I arrived on a Friday at 4.30pm was told I couldn't get access until the manager came back during the day Monday. I have a job, and had to take more time off just to come reclaim what I assumed I could trust wouldn't be stolen. The issues go on and on: the engine light they said they fixed immediately came back on upon departing the lot, etc etc. Warning: poor work, poor dealership, avoid it if you can. More

I went to this dealership looking for a 2014 Jeep Patriot manufacturer advertised at a set price. With barely a welcome I was told they do not have any in that price range nor are any available generally. manufacturer advertised at a set price. With barely a welcome I was told they do not have any in that price range nor are any available generally. I was not shown any new vehicles. I did take a test drive for a used car. My car was driven without permission as appraisal. Without discussing any cars I was first asked to complete a credit application. The focus was on getting me to leave with a new car and as soon as I stated that I would not make an impulse buy, nor drive off with a new car today I was dismissed. I was not offered a business card nor even a handshake. The whole attitude was not enthusiastic, welcoming or even willing to make an effort with me. As I was in dealership the Jeep website stated this dealership had 17 models of what I was looking for, another local dealer had 39. I was not offered to see even one. I would not recommend this dealership. More

I was on the auto mile looking at SUV's, we drove into Central and looked at a 2012 Town & Country, I had not planned to buy a minivan, but it had more interior room for our four teenagers. We looked into Central and looked at a 2012 Town & Country, I had not planned to buy a minivan, but it had more interior room for our four teenagers. We looked at it the saleswoman came out, we took it for a test drive. No prices on the vehicle, we had to go inside for pricing. Should have been a red flag. After a lot of "what can we do to get you in this vehicle today?" We left to think about it. I checked Edmunds, Kelley blue book, prices and reviews on the vehicle. The following week we went back in, dreading the whole car buying experience, but prepared to negotiate. We came to a price, left a deposit, signed the paperwork because my husband couldn't come back the next to pick it up with me. I was happy with the deal I made. Later that night, a friend asked to see a photo, I went on the website and was shocked to see the Internet price was $2500 less than the price I was given in the showroom. $1000 less than the agreed price. Should I have checked that, yes probably, but I didn't think about it to be honest. Is that legal? I'm not sure, I thought there were laws about false advertising. I know it's not ethical, it's offensive and its a shady business practice in my opinion. I called the next morning, understandably upset, they " couldn't find" the ad even though I had seen the ad, with the same VIN #, at 2am. Clearly they took it down, immediately. After offering free oil changes for a year, we came to an agreement, they gave me a remote start. I was not happy with the way Central does business, but everything was signed and I needed a vehicle. I did cancel the warranty I was going to buy. Picked it up on Friday, had to bring it back on Monday for a sticker, There was a problem with the seats, I wanted to put the remote start in at the same time so I wouldn't waste another day. Went back on Thursday, 9:30 am, rude, dismissive service rep. Got a loaner with their logo all over it, got a series of phone call because apparently no one knew what was going on. Finally got out of there at 3pm after being chastised for being 11 minutes early, I had told them I had to work at 4. I responded to the survey they sent me, Tom, the customer Service manger told me he'd get back to me, I was waiting to hear back before I posted a review, that was a week ago. I guess I won't be hearing from him. I got a lot of lies, a lot of excuses, I didn't get good customer service. This is why people don't trust car salesmen. Don't trust Central Motors, seriously shady. More

It was awesome and I love my Jeep Patriot. Everything went very smooth and was done in a timely manner. Everyone was great and made it more of an experiance then just a transaction. My parents are lookin went very smooth and was done in a timely manner. Everyone was great and made it more of an experiance then just a transaction. My parents are looking at the jeep liberty or Patriot and they live out of town and I told them that they should check them out when they come down to visit. More

I had to bring my new Chrysler 300S back 4 times for the exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would remain off for a couple of days then come back on. Finally the fourth time I brought it in they said I would need a part ordered to fix it. This is the part that really irks me, they had my car and I told them that I really wanted it fix prior to the weekend and that I did NOT want to have to drive the minivan all weekend and to please fix it before I had to leave for home (I live an hour away) They never called but said they left a message late Friday afternoon that my car was ready to be picked up. Great I'm 3/4 the way home up Rt 128 in bumper to bumper traffic. I thought I would just bring the rental back on Monday. Monday arrives and I go to pick up my car and they want to charge me $115.00 for the rental of a car I didn't even want to use??? So they waste my time bringing the car back FOUR times for the same reason (never an apology) and then want to charge me for the rental when the service advisor never contacted me directly (he had my work and cell number). It gets better, after I saw the charge from Enterprise Rental I called the Service Manager and after a lengthy explanation he told me he would credit me for the rental. ALL LIP SERVICE... He never followed through, I eventually wrote him a letter to ask why he never credited me and to call me back to discuss. I waited 5 days and HE NEVER CALLED ME BACK. Finally, I called him and he started to change the account of what actually happened...REALLY? You need to lie about $115.00? Next he said "if I gave an extra day of car rental to every person I would go out of business" Yeah, except you had my beautiful new car, the car I wanted for the weekend, and I had your crappy minivan rental. You would think that a dealership that claims they are a FIVE STAR dealership would handle things much more professionally. My guess is the FIVE STAR rating is on a scale of TEN STARS... I like my car so if you like the Chrysler 300, go for it, but do yourself a HUGE favor and steer clear of this dealership and advise anyone you like to do the same. More

Don't waste your time, went there to buy a new $49,000 truck and let me tell you their sales dept and games are number 1 in scumbag dealerships. truck and let me tell you their sales dept and games are number 1 in scumbag dealerships. More

Bob is a great Salesman. Right from the start he was personable and upfront about everything. If you want a pleasurable buying experience purchase your next vehicle from Bob M. at Central in Norwood MA personable and upfront about everything. If you want a pleasurable buying experience purchase your next vehicle from Bob M. at Central in Norwood MA. More

I gave Central Jeep this rating because they deserve it. Did great job of outlining my options in my car search new/used. Were very open and fair with trade in discussions and made things work with the lea Did great job of outlining my options in my car search new/used. Were very open and fair with trade in discussions and made things work with the lease payment. When picking up the car Lance spent great amount of time making sure I was aware of all the new features added to the new 2012 wrangler. I would recommend this dealership group to other because of the price, friendliness and the overall experience. More

The experience was great. The sales department worked with me to show me different trucks. Once I found the truck that I wanted they worked very hard to get me the price that I was comfortable with. I wo with me to show me different trucks. Once I found the truck that I wanted they worked very hard to get me the price that I was comfortable with. I would recommend Central Chrysler Jeep Dodge of Norwood. More