Central Chrysler Jeep Dodge RAM Fiat of Norwood

2105 challenger I recently purchased a 2015 Doge Challenger. my salesman- Tony Okoh was awsome! He was with me every step of the way and made the deal happen- I woul I recently purchased a 2015 Doge Challenger. my salesman- Tony Okoh was awsome! He was with me every step of the way and made the deal happen- I would also like to commend Chris the Sales Manager- both of these Gentlemen made buying at Central Chrysler Jeep Dodge of Norwood a very pleasurable and rewarding experience. Their professionalism, people skills, and basic human kindness-was much appreciated. I would recommend to anyone looking for any type of vehicle to not waste their time going to any other dealership- but see them directly? More

The most unfriendly Service department ever Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable after comparing them to other dealers. I made the appointment and dropped off my jeep. I decided to drop it off the night before. Upon arriving at the dealership I spoke to Jim and wanted to confirm the quote I had received. He punched away at the keyboard, made a phone call and came back and told me it was going to be between $600-$800 for the repair. I was flabbergasted.. I told him of the quote I had received over the phone and he said "did you get it in writing?" Really? I argued with him the reason I had brought it there was because of the quote I had received. He said without a written quote he could do nothing about it. After arguing with him about the difference I reluctantly agreed to have it fixed anyway. The next morning I received a call from Jim. Now I've never been to the dealership before for repairs so I was a new customer not use to how they operate. Anyway... Jim says "Where is your Jeep?" "did you leave it?" I said yes I left it out front to the left. Very arrogantly he says "No wonder I couldn't find it service is on the right" Are you kidding? They couldn't look for it? It was right in front of the dealership! I was so aggravated with his response. Later that morning I received another call from Jim and he said upon dismantling the axles they noticed grease on the emergency brake shoes and recommended I replace them. Now I know a little bit of brake clean will remove the grease and because the shoes aren't used to stop the vehicle but to hold it in place that this would be fine. He then tells me it's going to be $300 to replace the shoes! Wait a minute... they already have it apart because they took the axles out. Why is it $300 for a part I can buy at any parts store for about $30 bucks? Another rip off in the making. I told him to forget it. He writes on the repair order "the customer refused to replace emergency brake shoes." Later that evening I picked up my vehicle and found the repair was not $400 as quoted but almost $600. I said never again! This was a couple months ago. I've cooled off now and I figured I'd give them another chance. My jeep has a lifetime warranty on the power train and one of the components that is covered is u-joints. Now I know with 1000% confidence that my left front axle u-joint is gone. So I thought I'd give Central another try, ANOTHER MISTAKE!!!!!!!!! Before calling the dealership I researched the warranty online to confirm the u-joint was covered under the warranty. It was. I called this morning and low and behold who picks up the phone in the service department? JIM! Leaving my past experience with Jim behind I wanted to confirm the warranty was active on my Jeep and the u-joint was covered. (Funny he didn't remember me.) I gave him my phone number and he looked it up and confirmed my Jeep was under warranty and the proceeded to confirm that u-joints were covered. So I said lets make an appointment and get it fixed. He then proceeded to tell me there would be a $122.50 charge to inspect the vehicle and confirm the u-joint needed to be replaced. I said "wait a minute you just told me it was covered under warranty" He said yes, if that is in fact what it is it is covered. I told him I was certain it was a u-joint, 100 % positive and he said there would still be a $122.50 charge to verify it. I said is it cover or not? Well I don't know, if that what the warranty says then it is. I said you just confirmed it was covered. You told me u-joints were covered. He said they are. I said so it's covered? He said if that what is wrong and it's under warranty. I asked him if he know what was covered under the lifetime warranty. He said yes. I said are u-joints covered? He said yes. But there would be a $122.50 charge to verify it needs a u-joint. I said I'm telling you with 1000% confidence it needs a u-joint in the left front so there is no need for a diagnostic charge. He said they charge a diagnostic fee whenever the work on a vehicle. I said "you are making this too difficult" Forget the whole thing" I don't want to leave my car now. He said we have to diagnose it before we can work on it. It's too difficult to work with you. He kept going firing back at me. I hung up! Never again will I deal with Central Chrysler Jeep of Norwood. I wouldn't buy so much as a bolt from them. I am a lifetime Jeep owner. I've been driving Jeeps for 40 years. I am a former auto mechanic. I know Jeeps inside and out. Never in all my years have I dealt with such an arrogant and unfriendly dealership. How may stars would I give them? -5 sounds about right. DRIVER BEWARE! More

Always excellent 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central J 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central Jeeps receptionist is tops, loved by all. Cannot understand the 5 rating on this site, perhaps the other reviewers got the name wrong??? More

Read reviews carefully so you know to avoid this place For the first time I understand reviews that wish a system would have negative stars for rating as you feel that even 1 star is too good for some plac For the first time I understand reviews that wish a system would have negative stars for rating as you feel that even 1 star is too good for some places. This is one of those places. I have been very disappointed from the after sales support I have received for the below reasons: When I purchased the jeep I was not aware or informed that the gps navigation option was not included. After signing the sales paperwork I was told it could be upgraded for 595. That is an insane amount considering all it is, is an activation code which enables the gps built in feature in the uconnect 8.4a dash. I asked if you guys could look into adding it because if I had asked for it before signing the paperwork you would have added it no questions asked. The day of my signing I waited a ridiculous amount of time to get everything sorted. A couple of days later they called me and asked if I could come in to sign a duplicate title they ordered. I took time out of my day to drive in there and accommodate them. This was not appreciated. Later I had some issues witht he uconnect remote start through the mobile app. I called uconnect and explained the issue and after them trying to find the issue with my phone even though i was telling them that the car was showing no signal whereas my phone had a green icon meaning it connected just fine, they finally said that from their system it showed that my software needed to be upgraded and I could contact the dealer to do it free. They mentioned I could do it myself (which I knew), however I mentioned that if something goes wrong during the upgrade of firmware, manufacturers can deny coverage later saying you voided the warranty. She laughed the thought off even though I told her that I have performed several firmware upgrades and have had to deal with this before. I called the guy who sold me the vehicle to let him know and he advised I come in to talk to service. Since they are only 10 minutes away from where I work, I did. When I went to ask about the issues I had with the uconnect software I waited another ridiculous amount of time to have an "appointment" scheduled to have it looked at. I say "appointment" in brackets because it was not an appointment to come in and get it fixed but rather to drop off my vehicle, which I could have done without said "appointment" and it ended up costing me 20 bucks for the insurance I paid for the "free" rental provided. I always purchase that insurance as it is not my car and I do not want to be liable for anything while it is in my possession. During said "appointment", I had to wait 3 hours for a rental since i had to drop off my vehicle (Unbelievable that I had to wait so long just to get a rental...a crappy one too). If I was told before hand that this was what this entailed, I would have arranged to drop it off early in the morning and pick it up at the end of the day. I recently called in for a recall notice I received. It is about the air bags deploying unintentionally when off road and at certain angles. The first "appointment to have them look at it was over 2 weeks from when i called. They told me that it is just half an hour, but after several visits to their facilities which should be under half an hour and result in several hours..I asked to just come in and drop it off in the morning. Now, this being a recall, it should be something that would be looked at right away. Fortunately, I do not use the vehicle off road so the likelihood of this occurring is low. However, when I would receive a notice of a recall on my Toyota rav 4, they would schedule me to come in the next morning, drop off the car which was ready by noon. Another sign of poor after sales support. I called uconnect and know how to get the activation code for the navigation. All I need to do is give them the radio id pictured, pay them 595+tax over the phone, receive the activation code that I enter after pressing ok on the screen pictured and navigation will be unlocked and enabled. This is not something that should cost 595+ tax and it should have been something that was provided by the dealer. I have read on forums that several people have received it as a free upgrade from their dealer....this is because dealers can get this code with no cost associated to it. Mainly during purchase of the vehicle since that is when you are willing to offer support. Now the reviews of this dealership are not great and I wish I had looked at them prior to even visiting. I even contacted Jeep about this dealer and after several calls that were not satisfactory, we did not reach a resolution and when they spoke to the dealer, they even had the audacity to state that they had informed me of the lack of gps before signing. This was clearly a lie as they even asked me before signing what they could do to have me sign right away. They matched my banks rate, they gave me over blue book value and had I know that the gps was not activated they would have done this. Check Reviews before buying. Never buying a Jeep again. Bad dealer and horrible support from Jeep which should have tried to make up for bad dealer More

Second Car at Central--The Best I have purchased two Chargers at Central, and in both cases, the sales reps were more than helpful, and worked hard to get my business. My most recent I have purchased two Chargers at Central, and in both cases, the sales reps were more than helpful, and worked hard to get my business. My most recent purchase was my "bucket list" car....'14 Charger R/T with a Hemi. I bought it off the dealer floor! My salesperson, Zenia was more than helpful, as well as the Sales Manager Kevin. I especially want to thank Tom Lombardi, who really went out of his way to make this "deal" a winner. I have also used Central's Service Department, and worked with Peter. I think the bottom-line to any successful experience is respect, and the Central people had that ingredient, as well as other very positive attributes. Needless to say, I highly recommend this fine dealership. More

it`s not always the sales persons fault or the dealership this was my second purchase from the Central auto group. 10 years ago i purchased a 04 Ram Laramie J (sport appearance) from central in Raynham (at th this was my second purchase from the Central auto group. 10 years ago i purchased a 04 Ram Laramie J (sport appearance) from central in Raynham (at the time trucks were not available in Norwood).this visit was to Norwood and i ended with a 2014 Laramie Limited. Sorry for what is about to come, I want to say that you should do a little research before arriving at ANY dealership. decide what you like and what options you want/need/cant live without. I walked in was greeted by my sales professional (tony O) everything was great i said what i wanted and how i wanted it. he asked all the right questions , price range, what are you going to do with the old truck, what do you want in it/ what does it have to have. then we started with the sales stuff , incentives , leases, rates. alot of the in one ear out the other stuff, you know. so we didn't find what i was looking for at that time it was late and i had to go . Tony said he would look around and see what was coming in and what was in Raynham. so 2 days later (i couldn't wait the old truck was on its last leg) i made a return trip (just to check his progress you know those car dealers). i got to the door and was greeted by tony who was in demand that day he had 2 other people looking for him he told me what he couldn't find so i whipped out a list of stock numbers (i told you do some research) he referenced a few and bam i found my new truck he was making every effort to keep cost down not showing me a diamond when i could only afford a piece of glass. i told him i had a down payment but I Made the Mistake of not letting him know how much it was! any way central is great the service dept is strait forward and honest the body shop is a group of magicians and the sales team is always willing to help. and i will say every time i thought something was wrong (or i didn't like the truth) it all made sense . sorry to be long winded but i read some reviews before writing mine and some bad reviews are just wrong. More

No thanks. My experience at Central Chrysler is worthy of a raspberry award. Its amazing how a dealership like this is still in business. The salesman was a comp My experience at Central Chrysler is worthy of a raspberry award. Its amazing how a dealership like this is still in business. The salesman was a complete snob. His comments under his breath while at the negotiating table were unprofessional, unwarranted, and overall abhorrent.STAY AWAY. They may have bullied others into purchasing from them, however they will never get business from me in their current condition. The vehicle that was looked at was $4,000 above NADA and KBB. They had the nerve to say that it was a great deal. They werent lying when they said it, because it was a great deal... for them. Bring your business else where. More

STAY AWAY!!! So if you're thinking about purchasing a vehicle here... be warned! I just walked out without the purchase that I was there to sign for. I spoke wit So if you're thinking about purchasing a vehicle here... be warned! I just walked out without the purchase that I was there to sign for. I spoke with finance and sales via email and telephone for over a week. Explained that I wanted to get as much of the legwork done ahead of time so I didn't have to spend hours in the dealership or make multiple trips. Joseph West assured me that I could come in, sign, register the vehicle and drive away. I said, are you sure? I'm getting dropped off and won't have a way home if that's not the case so just let me know... Guess what????? So I get there - sent the credit app, proof of income, insurance company info, everything ahead of time. He told me I would literally come in to sign and drive. I sit across from Jamal and I'm told that my insurance company is closed so I'd have to wait until Monday to get the vehicle. I specifically ASKED ahead of time about this...and was told it would be all set. Jamal says, "let me see what I can do." Walks away for a little while and comes back with paperwork asking me to sign here and here to get started. I picked up the pen and said so what's happening with the insurance... he then tells me that it will still be MONDAY and there's nothing they can do. He tried to be a snake and get me to sign BEFORE telling me that I still couldn't drive today. UNREAL! What a sleazy salesperson move to pull!! Just because I'm a woman, doesn't mean I'm a moron. I pushed the papers back at him and walked out to stand on Route 1 in Norwood for an hour waiting for a ride from someone I had to make leave work to come and get me! Then multiple people come out to try to talk me back into the dealership, including Joseph who had the nerve to tell me, "well if you had an insurance company like progressive or metlife, we would have been able to do it today because they're open 24 hours a day." Imagine??? How about checking on that information before telling me to get DROPPED OFF!!!!!!!! I sent him my insurance company name, telephone number, fax number and policy number ahead of time for specifically this reason....and then emailed earlier today to remind him that I was getting dropped off and making sure there was no issue with me driving away with the car. Do yourself a favor... stay away... .sleazy sales people that really just want to get you to sign on the dotted line. They couldn't pay ME to take a car from them now! I'll bring my business to their biggest competitor instead. Funny... I was sending my brother there this week too b/c he also is trying to buy a car. Too bad Central... not from this family! More

The worst ever Sales and Service I bought a car here years ago and had similarly bad experience. I thought I would give them another chance because I lived close by AND they had the I bought a car here years ago and had similarly bad experience. I thought I would give them another chance because I lived close by AND they had the car that I wanted (which was not a common car). The sales guy was decent enough, but then the managers did their usual BS of playing the good sales guys/bad sales guys and repeatedly haggling over little crap. Then when I went to finance office to do the final paperwork – he tried to charge me for an item that sales agreed to throw in. I was literally walking out the door before he got it ‘clarified’ with sales. The service is horrible. I went in for normal service and when I got my car back (really later in the day) there was black grease all over the passenger seat – really? How do you not see it. Then they wanted to charge me $75 to replace wiper blades (on a car less them 6 months, the original blades were junk). I told them that top automobile’s don’t even charge that. Needless to say, I will never buy another car there and recommend all to stay away. More

I was buying a chrysler minivan in that dealership and it wasn't good experience. Firstly the guy who I working with couldn't tell me anything about vehicle features. He just kept silence and said yes or n wasn't good experience. Firstly the guy who I working with couldn't tell me anything about vehicle features. He just kept silence and said yes or no for my questions. I didn't notice he wanted to sell me something. Only reason why I bought that vehicle that chrysler had a real good finance offer and I just didn't want to look for another dealer and do the job I already done with them. When I paid for vehicle and came for it I realized that my manager is sick. There nothing abnormal, everybody can be sick, so I just asked them to give me another guy. They say, "yes, no problem", and then ... nothing. I was waiting about an hour, and then told them I'm going to leave. After that they invited me to sign final papers. Then they sent another guy to mount licence plates on the car. He was doing that during another 30 minutes, he must know how to do that SO long. And then he came back and told that they didn't do the state inspection and now is 7:01pm so it is to late, and I need to go back tomorrow. I said "ok" and drove away. Next day my wife drove to dealership and got inspection ticket. And after that she drove home and decided to put floor mats into the floor. But there were not floor mats! Those guys just forgot to give me them! And there also were not wireless headphones which suppose to be there! So I called to dealership and must went back for mats and headphones. And next day I realized there should be rechargeable flashlight in the vehicle but it was missed as well. I called them again, and guess what??!! they forgot about that flashlight. So freaking 3 times I had to went back to them to got everything which supposed to be in that car! I'm not going to go in any Central dealership, ever! And I would not recommend anybody to buy car from them, unless you have a whole bunch of free time for driving to them who knows how many times! More