Central Chrysler Jeep Dodge RAM Fiat of Norwood

great Everyone at the dealership was very helpful. Knowledgeable about the car. Tony was amazing. I felt that all my questions were answered. He help me Everyone at the dealership was very helpful. Knowledgeable about the car. Tony was amazing. I felt that all my questions were answered. He help me get the car I wanted for a good price. More

Took liberties without my permission!!!! I spent 2 hours at Central Jeep in Norwood MA on 12/16/15 reviewing Jeep models and options. The sales associate was attentative but when she asked m I spent 2 hours at Central Jeep in Norwood MA on 12/16/15 reviewing Jeep models and options. The sales associate was attentative but when she asked me to complete a credit report form I said I would but I requested they DO NOT pull a credit report until we agree on a vehicle and payment amount. I left the dealership because the sales associate and sales manager said they worked hard for my business but they kept asking for more money down and we could not agree on a mutual price. I have since learned that my credit report was pulled last nite, even though I had the sales associates word that they wouldn't. More

No Hassles, Freindly people took my new Jeep the same day I had a fixed $ buget to work with and needed to get a fair deal on my trade (car was 10 years old). I visited another Jeep dealer (won't mention th I had a fixed $ buget to work with and needed to get a fair deal on my trade (car was 10 years old). I visited another Jeep dealer (won't mention the name) and once the saw what I had to work with they told I was out of luck. I went Central Chrysler Jeep in Norwood to see what I could get and after working with the salesman and he worked with the sales manager I not only got a new Jeep but I was able to get a better model than what I thought I was going to have to settle for. Its good to know there are still some dealers out there that are willing to work with customers. More

Appalling Sales Experience -First in My Life! Tim Strom, "Sales Manager" told me it was none of my business when he told me car was sold -- when I had deposit in hand. Tim Strom, "Sales Manager" told me it was none of my business when he told me car was sold -- when I had deposit in hand. More

Worst service department 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused t 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused to repaire do not I repeat do not use there service department More

Car Sales without the sales games Charles Rezil......Work with him, he can give you a no BS deal. The dealership is nice and has many friendly associates to help you get into something Charles Rezil......Work with him, he can give you a no BS deal. The dealership is nice and has many friendly associates to help you get into something nice! I had issues with my deal that were self inflicted but they did not hesitate to work with me and get everything done in a timely manner. This is a pretty good place just don't go there with unrealistic expectations. More

Great sales service My family and I were treated quite well by Matt M. He explained the differences in trucks and helped us understand the processes of leasing vs. buying My family and I were treated quite well by Matt M. He explained the differences in trucks and helped us understand the processes of leasing vs. buying. He looked out for our best interest and as result we will be coming back! More

Unbelievable waiver had to be signed before any work I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite surprised when they find out the year and mileage. Anyway... After giving JIM in service my information and Keys, he hands me a "Higher Mileage and Older Vehicle Repair Order Disclosure". A waiver? What the heck for? Why do I need a waiver to have my Jeep serviced? I could not upload the actual document so I copied the context of the waiver (Higher Mileage and Older Vehicle Repair Order Disclosure). I like the part where it states the repairs might not fix the problem. Here is the actual statement from the waiver: (In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s).) Why the heck would I bring my Jeep to a dealership for repairs if they can't guaranty the repairs will fix the problem? SEE THE FOLLOWING CONTEXT OF THE WAIVER. (Higher Mileage and Older Vehicle Repair Order Disclosure) ________________________________________________________________________ CENTRAL CHRYSLER JEEP DODGE & RAM OF-NORWOOD 56 Providence Highway Rt. 1 Norwood, MA 02062 Phone (781)762-2200 Higher Mileage and Older Vehicle Repair Order Disclosure I hereby authorize Central Chrysler Jeep Dodge & Ram of Norwood to diagnose my vehicle with the understanding that an older and/or high mileage vehicle the initial repair order may not correct the problem with the vehicle. Furthermore, work performed could lead to the need for additional repairs. Therefore, based on the age and/or mileage, we feel your vehicle falls into this catergory. By signing below you hereby agree not to hold Central Chrysler Jeep Dodge & Ram responsible for any additional work that may be needed. I also understand and agree to pay any additional work done and all work performed. In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s). I agree to pay in full the total due prior to removing said vehicle from Central Chrysler Jeep Dodge & Ram. ·· I have read and agree to fully abide by the above disclosure _________________________________________________________________________ Is that unbelievable or what? This is the worst Jeep dealer I have ever dealt with and I've been owning and driving Jeeps for 40 years. STAY AWAY!!! More

Bought used Chevy Silverado Truck was advertised on line with assist steps. No assist steps were on the vehicle. I ended up paying extra to have GM factory assist steps installed Truck was advertised on line with assist steps. No assist steps were on the vehicle. I ended up paying extra to have GM factory assist steps installed. noticed After market assist steps were installed at time of delivery. They promised to switch them out for the GM ones. Two weeks later still waiting for them to call. Truck was not ready on day of delivery. Had to wait for them to put an inspection sticker on, meanwhile I signed the deal 6 days prior. The salesman I dealt with no longer works there found out two days after purchase. Very deceptive people. You've been warned. More

DON'T GIVES THESE PEOPLE YOUR SOCIAL SECURITY NUMBER! I bought a 2013 Dodge Caravan from this dealership before I moved to Florida. I got financing for my vehicle before I entered the dealership. W I bought a 2013 Dodge Caravan from this dealership before I moved to Florida. I got financing for my vehicle before I entered the dealership. While I was finalizing the purchase with sales rep Winston Kelly, he introduced me to Tom Lombardo who handles the financing at Central. He of course offered a better deal on a loan, blah, blah, blah. I told him I don't want to do anything to damage my credit score. Excessive inquiries lowers credit scores. He absolutely promised me that he would need no more 2 or 3 inquiries to get me a much better deal. I told him I wanted to play it safe and not get any inquiries on my credit report. Again Tom Lombardo gave me his word of honor, that he would not have more than 2 or 3 inquiries into my credit. He finally agreed that if could not get me a better rate at the first two or three banks he contacted, he quit and I would go with the financing I had. I finally signed the authorization form, which turn out to be one of the biggest mistakes of my life. Tom Lombardo went into his office shut the door, and had me wait for a long time. After hours he let me know he was still working on it. I asked him "You only had two or three banks pull my credit, right?" He said "Yes Dan just two or three." After waiting a 2-3 more hours, he offered me great deal! A loan for slightly higher loan amount from the SAME BANK I GOT A LOAN FROM BEFORE I ENTERED THE DEALERSHIP. SAME INTEREST RATE TOO. I just needed to sign up needed to sign up for some extended warranty program. So he wasted half a day of my time and saved me no money. BUT WAIT THERE'S MORE..... I got home and found 11 lenders placed a total of 23 inquiries on my three credit reports. My credit score dropped by over 20 points that day. I am stuck with inquiries for the next two years. I contacted Mr. Lombardo but he doesn't want to help me remove the inquiries, because he has more important things to do with his time. I have attempted to contact the General Manager, none of my calls were returned. So I post what a dishonest dealership this is on review sites and social media. I posted a negative review about Central Motors on their Facebook page ( most reviews there are negative). I got a call from my sales representative, Winston Kelly. He was upset with the posting. He told me would have the GM call me and out with my problem. But only if I deleted the Facebook posting. Like a dope I believed what he said. I deleted the post and guess what'---nobody calls me back. After four or five days of this crap I reposted it. These people at Central are dishonest and stay away from them! More