Central Chrysler Jeep Dodge RAM Fiat of Norwood

I had to bring my new Chrysler 300S back 4 times for the exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would exact same reason, the Air Bag Icon kept coming on. Not a huge deal but the manual said to bring it in immediately. After each repair the Icon would remain off for a couple of days then come back on. Finally the fourth time I brought it in they said I would need a part ordered to fix it. This is the part that really irks me, they had my car and I told them that I really wanted it fix prior to the weekend and that I did NOT want to have to drive the minivan all weekend and to please fix it before I had to leave for home (I live an hour away) They never called but said they left a message late Friday afternoon that my car was ready to be picked up. Great I'm 3/4 the way home up Rt 128 in bumper to bumper traffic. I thought I would just bring the rental back on Monday. Monday arrives and I go to pick up my car and they want to charge me $115.00 for the rental of a car I didn't even want to use??? So they waste my time bringing the car back FOUR times for the same reason (never an apology) and then want to charge me for the rental when the service advisor never contacted me directly (he had my work and cell number). It gets better, after I saw the charge from Enterprise Rental I called the Service Manager and after a lengthy explanation he told me he would credit me for the rental. ALL LIP SERVICE... He never followed through, I eventually wrote him a letter to ask why he never credited me and to call me back to discuss. I waited 5 days and HE NEVER CALLED ME BACK. Finally, I called him and he started to change the account of what actually happened...REALLY? You need to lie about $115.00? Next he said "if I gave an extra day of car rental to every person I would go out of business" Yeah, except you had my beautiful new car, the car I wanted for the weekend, and I had your crappy minivan rental. You would think that a dealership that claims they are a FIVE STAR dealership would handle things much more professionally. My guess is the FIVE STAR rating is on a scale of TEN STARS... I like my car so if you like the Chrysler 300, go for it, but do yourself a HUGE favor and steer clear of this dealership and advise anyone you like to do the same. More

Don't waste your time, went there to buy a new $49,000 truck and let me tell you their sales dept and games are number 1 in scumbag dealerships. truck and let me tell you their sales dept and games are number 1 in scumbag dealerships. More

Bob is a great Salesman. Right from the start he was personable and upfront about everything. If you want a pleasurable buying experience purchase your next vehicle from Bob M. at Central in Norwood MA personable and upfront about everything. If you want a pleasurable buying experience purchase your next vehicle from Bob M. at Central in Norwood MA. More

I gave Central Jeep this rating because they deserve it. Did great job of outlining my options in my car search new/used. Were very open and fair with trade in discussions and made things work with the lea Did great job of outlining my options in my car search new/used. Were very open and fair with trade in discussions and made things work with the lease payment. When picking up the car Lance spent great amount of time making sure I was aware of all the new features added to the new 2012 wrangler. I would recommend this dealership group to other because of the price, friendliness and the overall experience. More

The experience was great. The sales department worked with me to show me different trucks. Once I found the truck that I wanted they worked very hard to get me the price that I was comfortable with. I wo with me to show me different trucks. Once I found the truck that I wanted they worked very hard to get me the price that I was comfortable with. I would recommend Central Chrysler Jeep Dodge of Norwood. More

I was expecting a "typical" car buying experience (i.e. the back and forth on price with the sales person checking with the manager that kills half the day), but I did my research and Cent experience (i.e. the back and forth on price with the sales person checking with the manager that kills half the day), but I did my research and Central was aggressive on their price so it was a painless process. More

I have bought 7 Jeep Grand Cherokees from this dealership since 1993. I have always been treated respectfully & fairly-----would never think of going anywhere else for my Jeeps. Previous models were all the since 1993. I have always been treated respectfully & fairly-----would never think of going anywhere else for my Jeeps. Previous models were all the Limited----this time I went way out & got the Overland Summit! Thank you Central for finding me what I wanted ( and then some)-----you are the best!!!! More

They worked very hard to get to a price that worked for me. We had a small delay in getting paperwork signed but the whole team worked to make sure we got everything squared away later that same day and ev me. We had a small delay in getting paperwork signed but the whole team worked to make sure we got everything squared away later that same day and everything worked out great. More

WE HAVE NEVER BEEN TREATED SO BADLY AND BLATANTLY PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearl PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearly management does not care what customer feedback is nor whether their sales force is interested in selling cars. We need to buy a 3 row vehicle for our business within he next 2 weeks. We went with 2 small children to look at the new Durango, gave our name and waited for 15 minutes after which we were told it would be 10 more minutes before we could be helped. Fair enough. I left my cell number with the front desk to call me so we could go next door to look at the Acadia at the sister GMC dealership where, by the way, we recieved fantastic service. Needless to say, we never received a call. When we went back on our own an hour later, the front desk claimed they gave my number to a sales associate who, of course never called me. A salesman named Tony Oko (forgive me the spelling as he refused to give me a business card ... AND BLATANTLY PROFILED AT ANY BUSINESS EVER BEFORE. That said, we should have looked at the customer ratings here even before we bothered to enter the door. Clearly management does not care what customer feedback is nor whether their sales force is interested in selling cars. We need to buy a 3 row vehicle for our business within he next 2 weeks. We went with 2 small children to look at the new Durango, gave our name and waited for 15 minutes after which we were told it would be 10 more minutes before we could be helped. Fair enough. I left my cell number with the front desk to call me so we could go next door to look at the Acadia at the sister GMC dealership where, by the way, we recieved fantastic service. Needless to say, we never received a call. When we went back on our own an hour later, the front desk claimed they gave my number to a sales associate who, of course never called me. A salesman named Tony Oko (forgive me the spelling as he refused to give me a business card) jumped in and dragged me, my wife and 2 small children to the back of the lot in 40 degree weather to look at a car, left us there and said he would be back with a key. Needless to say, 15 minutes later when we realized we were abandoned and walked back inside, we found him speaking with another couple!! Clearly we were profiled as not serious. When I asked him for his business card, Tony refused saying that he was with another customer and that taking his card would be "invasion of privacy." We left OUR business card with the front desk and still want to buy an American car from a company that is trying to turn things around. Sad, even if the product may be awesome (we never got a chance to find out), but the people behind it at this dealership appear to have no idea or concern over how to conduct business. We will go elsewhere - that's our privilege as Americans. Still, we left feeling that this dealership profiled us based on appearance and, dare I say, race? More