Central Chrysler Jeep Dodge RAM Fiat of Norwood

Car Sales without the sales games Charles Rezil......Work with him, he can give you a no BS deal. The dealership is nice and has many friendly associates to help you get into something Charles Rezil......Work with him, he can give you a no BS deal. The dealership is nice and has many friendly associates to help you get into something nice! I had issues with my deal that were self inflicted but they did not hesitate to work with me and get everything done in a timely manner. This is a pretty good place just don't go there with unrealistic expectations. More

Great sales service My family and I were treated quite well by Matt M. He explained the differences in trucks and helped us understand the processes of leasing vs. buying My family and I were treated quite well by Matt M. He explained the differences in trucks and helped us understand the processes of leasing vs. buying. He looked out for our best interest and as result we will be coming back! More

Unbelievable waiver had to be signed before any work I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite surprised when they find out the year and mileage. Anyway... After giving JIM in service my information and Keys, he hands me a "Higher Mileage and Older Vehicle Repair Order Disclosure". A waiver? What the heck for? Why do I need a waiver to have my Jeep serviced? I could not upload the actual document so I copied the context of the waiver (Higher Mileage and Older Vehicle Repair Order Disclosure). I like the part where it states the repairs might not fix the problem. Here is the actual statement from the waiver: (In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s).) Why the heck would I bring my Jeep to a dealership for repairs if they can't guaranty the repairs will fix the problem? SEE THE FOLLOWING CONTEXT OF THE WAIVER. (Higher Mileage and Older Vehicle Repair Order Disclosure) ________________________________________________________________________ CENTRAL CHRYSLER JEEP DODGE & RAM OF-NORWOOD 56 Providence Highway Rt. 1 Norwood, MA 02062 Phone (781)762-2200 Higher Mileage and Older Vehicle Repair Order Disclosure I hereby authorize Central Chrysler Jeep Dodge & Ram of Norwood to diagnose my vehicle with the understanding that an older and/or high mileage vehicle the initial repair order may not correct the problem with the vehicle. Furthermore, work performed could lead to the need for additional repairs. Therefore, based on the age and/or mileage, we feel your vehicle falls into this catergory. By signing below you hereby agree not to hold Central Chrysler Jeep Dodge & Ram responsible for any additional work that may be needed. I also understand and agree to pay any additional work done and all work performed. In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s). I agree to pay in full the total due prior to removing said vehicle from Central Chrysler Jeep Dodge & Ram. ·· I have read and agree to fully abide by the above disclosure _________________________________________________________________________ Is that unbelievable or what? This is the worst Jeep dealer I have ever dealt with and I've been owning and driving Jeeps for 40 years. STAY AWAY!!! More

Bought used Chevy Silverado Truck was advertised on line with assist steps. No assist steps were on the vehicle. I ended up paying extra to have GM factory assist steps installed Truck was advertised on line with assist steps. No assist steps were on the vehicle. I ended up paying extra to have GM factory assist steps installed. noticed After market assist steps were installed at time of delivery. They promised to switch them out for the GM ones. Two weeks later still waiting for them to call. Truck was not ready on day of delivery. Had to wait for them to put an inspection sticker on, meanwhile I signed the deal 6 days prior. The salesman I dealt with no longer works there found out two days after purchase. Very deceptive people. You've been warned. More

DON'T GIVES THESE PEOPLE YOUR SOCIAL SECURITY NUMBER! I bought a 2013 Dodge Caravan from this dealership before I moved to Florida. I got financing for my vehicle before I entered the dealership. W I bought a 2013 Dodge Caravan from this dealership before I moved to Florida. I got financing for my vehicle before I entered the dealership. While I was finalizing the purchase with sales rep Winston Kelly, he introduced me to Tom Lombardo who handles the financing at Central. He of course offered a better deal on a loan, blah, blah, blah. I told him I don't want to do anything to damage my credit score. Excessive inquiries lowers credit scores. He absolutely promised me that he would need no more 2 or 3 inquiries to get me a much better deal. I told him I wanted to play it safe and not get any inquiries on my credit report. Again Tom Lombardo gave me his word of honor, that he would not have more than 2 or 3 inquiries into my credit. He finally agreed that if could not get me a better rate at the first two or three banks he contacted, he quit and I would go with the financing I had. I finally signed the authorization form, which turn out to be one of the biggest mistakes of my life. Tom Lombardo went into his office shut the door, and had me wait for a long time. After hours he let me know he was still working on it. I asked him "You only had two or three banks pull my credit, right?" He said "Yes Dan just two or three." After waiting a 2-3 more hours, he offered me great deal! A loan for slightly higher loan amount from the SAME BANK I GOT A LOAN FROM BEFORE I ENTERED THE DEALERSHIP. SAME INTEREST RATE TOO. I just needed to sign up needed to sign up for some extended warranty program. So he wasted half a day of my time and saved me no money. BUT WAIT THERE'S MORE..... I got home and found 11 lenders placed a total of 23 inquiries on my three credit reports. My credit score dropped by over 20 points that day. I am stuck with inquiries for the next two years. I contacted Mr. Lombardo but he doesn't want to help me remove the inquiries, because he has more important things to do with his time. I have attempted to contact the General Manager, none of my calls were returned. So I post what a dishonest dealership this is on review sites and social media. I posted a negative review about Central Motors on their Facebook page ( most reviews there are negative). I got a call from my sales representative, Winston Kelly. He was upset with the posting. He told me would have the GM call me and out with my problem. But only if I deleted the Facebook posting. Like a dope I believed what he said. I deleted the post and guess what'---nobody calls me back. After four or five days of this crap I reposted it. These people at Central are dishonest and stay away from them! More

2105 challenger I recently purchased a 2015 Doge Challenger. my salesman- Tony Okoh was awsome! He was with me every step of the way and made the deal happen- I woul I recently purchased a 2015 Doge Challenger. my salesman- Tony Okoh was awsome! He was with me every step of the way and made the deal happen- I would also like to commend Chris the Sales Manager- both of these Gentlemen made buying at Central Chrysler Jeep Dodge of Norwood a very pleasurable and rewarding experience. Their professionalism, people skills, and basic human kindness-was much appreciated. I would recommend to anyone looking for any type of vehicle to not waste their time going to any other dealership- but see them directly? More

The most unfriendly Service department ever Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable after comparing them to other dealers. I made the appointment and dropped off my jeep. I decided to drop it off the night before. Upon arriving at the dealership I spoke to Jim and wanted to confirm the quote I had received. He punched away at the keyboard, made a phone call and came back and told me it was going to be between $600-$800 for the repair. I was flabbergasted.. I told him of the quote I had received over the phone and he said "did you get it in writing?" Really? I argued with him the reason I had brought it there was because of the quote I had received. He said without a written quote he could do nothing about it. After arguing with him about the difference I reluctantly agreed to have it fixed anyway. The next morning I received a call from Jim. Now I've never been to the dealership before for repairs so I was a new customer not use to how they operate. Anyway... Jim says "Where is your Jeep?" "did you leave it?" I said yes I left it out front to the left. Very arrogantly he says "No wonder I couldn't find it service is on the right" Are you kidding? They couldn't look for it? It was right in front of the dealership! I was so aggravated with his response. Later that morning I received another call from Jim and he said upon dismantling the axles they noticed grease on the emergency brake shoes and recommended I replace them. Now I know a little bit of brake clean will remove the grease and because the shoes aren't used to stop the vehicle but to hold it in place that this would be fine. He then tells me it's going to be $300 to replace the shoes! Wait a minute... they already have it apart because they took the axles out. Why is it $300 for a part I can buy at any parts store for about $30 bucks? Another rip off in the making. I told him to forget it. He writes on the repair order "the customer refused to replace emergency brake shoes." Later that evening I picked up my vehicle and found the repair was not $400 as quoted but almost $600. I said never again! This was a couple months ago. I've cooled off now and I figured I'd give them another chance. My jeep has a lifetime warranty on the power train and one of the components that is covered is u-joints. Now I know with 1000% confidence that my left front axle u-joint is gone. So I thought I'd give Central another try, ANOTHER MISTAKE!!!!!!!!! Before calling the dealership I researched the warranty online to confirm the u-joint was covered under the warranty. It was. I called this morning and low and behold who picks up the phone in the service department? JIM! Leaving my past experience with Jim behind I wanted to confirm the warranty was active on my Jeep and the u-joint was covered. (Funny he didn't remember me.) I gave him my phone number and he looked it up and confirmed my Jeep was under warranty and the proceeded to confirm that u-joints were covered. So I said lets make an appointment and get it fixed. He then proceeded to tell me there would be a $122.50 charge to inspect the vehicle and confirm the u-joint needed to be replaced. I said "wait a minute you just told me it was covered under warranty" He said yes, if that is in fact what it is it is covered. I told him I was certain it was a u-joint, 100 % positive and he said there would still be a $122.50 charge to verify it. I said is it cover or not? Well I don't know, if that what the warranty says then it is. I said you just confirmed it was covered. You told me u-joints were covered. He said they are. I said so it's covered? He said if that what is wrong and it's under warranty. I asked him if he know what was covered under the lifetime warranty. He said yes. I said are u-joints covered? He said yes. But there would be a $122.50 charge to verify it needs a u-joint. I said I'm telling you with 1000% confidence it needs a u-joint in the left front so there is no need for a diagnostic charge. He said they charge a diagnostic fee whenever the work on a vehicle. I said "you are making this too difficult" Forget the whole thing" I don't want to leave my car now. He said we have to diagnose it before we can work on it. It's too difficult to work with you. He kept going firing back at me. I hung up! Never again will I deal with Central Chrysler Jeep of Norwood. I wouldn't buy so much as a bolt from them. I am a lifetime Jeep owner. I've been driving Jeeps for 40 years. I am a former auto mechanic. I know Jeeps inside and out. Never in all my years have I dealt with such an arrogant and unfriendly dealership. How may stars would I give them? -5 sounds about right. DRIVER BEWARE! More

Always excellent 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central J 5th Jeep from Central Jeep always good service! Jeep Grille for some food if you need to wait. Peter C. the owner always tries to please and Central Jeeps receptionist is tops, loved by all. Cannot understand the 5 rating on this site, perhaps the other reviewers got the name wrong??? More

Read reviews carefully so you know to avoid this place For the first time I understand reviews that wish a system would have negative stars for rating as you feel that even 1 star is too good for some plac For the first time I understand reviews that wish a system would have negative stars for rating as you feel that even 1 star is too good for some places. This is one of those places. I have been very disappointed from the after sales support I have received for the below reasons: When I purchased the jeep I was not aware or informed that the gps navigation option was not included. After signing the sales paperwork I was told it could be upgraded for 595. That is an insane amount considering all it is, is an activation code which enables the gps built in feature in the uconnect 8.4a dash. I asked if you guys could look into adding it because if I had asked for it before signing the paperwork you would have added it no questions asked. The day of my signing I waited a ridiculous amount of time to get everything sorted. A couple of days later they called me and asked if I could come in to sign a duplicate title they ordered. I took time out of my day to drive in there and accommodate them. This was not appreciated. Later I had some issues witht he uconnect remote start through the mobile app. I called uconnect and explained the issue and after them trying to find the issue with my phone even though i was telling them that the car was showing no signal whereas my phone had a green icon meaning it connected just fine, they finally said that from their system it showed that my software needed to be upgraded and I could contact the dealer to do it free. They mentioned I could do it myself (which I knew), however I mentioned that if something goes wrong during the upgrade of firmware, manufacturers can deny coverage later saying you voided the warranty. She laughed the thought off even though I told her that I have performed several firmware upgrades and have had to deal with this before. I called the guy who sold me the vehicle to let him know and he advised I come in to talk to service. Since they are only 10 minutes away from where I work, I did. When I went to ask about the issues I had with the uconnect software I waited another ridiculous amount of time to have an "appointment" scheduled to have it looked at. I say "appointment" in brackets because it was not an appointment to come in and get it fixed but rather to drop off my vehicle, which I could have done without said "appointment" and it ended up costing me 20 bucks for the insurance I paid for the "free" rental provided. I always purchase that insurance as it is not my car and I do not want to be liable for anything while it is in my possession. During said "appointment", I had to wait 3 hours for a rental since i had to drop off my vehicle (Unbelievable that I had to wait so long just to get a rental...a crappy one too). If I was told before hand that this was what this entailed, I would have arranged to drop it off early in the morning and pick it up at the end of the day. I recently called in for a recall notice I received. It is about the air bags deploying unintentionally when off road and at certain angles. The first "appointment to have them look at it was over 2 weeks from when i called. They told me that it is just half an hour, but after several visits to their facilities which should be under half an hour and result in several hours..I asked to just come in and drop it off in the morning. Now, this being a recall, it should be something that would be looked at right away. Fortunately, I do not use the vehicle off road so the likelihood of this occurring is low. However, when I would receive a notice of a recall on my Toyota rav 4, they would schedule me to come in the next morning, drop off the car which was ready by noon. Another sign of poor after sales support. I called uconnect and know how to get the activation code for the navigation. All I need to do is give them the radio id pictured, pay them 595+tax over the phone, receive the activation code that I enter after pressing ok on the screen pictured and navigation will be unlocked and enabled. This is not something that should cost 595+ tax and it should have been something that was provided by the dealer. I have read on forums that several people have received it as a free upgrade from their dealer....this is because dealers can get this code with no cost associated to it. Mainly during purchase of the vehicle since that is when you are willing to offer support. Now the reviews of this dealership are not great and I wish I had looked at them prior to even visiting. I even contacted Jeep about this dealer and after several calls that were not satisfactory, we did not reach a resolution and when they spoke to the dealer, they even had the audacity to state that they had informed me of the lack of gps before signing. This was clearly a lie as they even asked me before signing what they could do to have me sign right away. They matched my banks rate, they gave me over blue book value and had I know that the gps was not activated they would have done this. Check Reviews before buying. Never buying a Jeep again. Bad dealer and horrible support from Jeep which should have tried to make up for bad dealer More

Second Car at Central--The Best I have purchased two Chargers at Central, and in both cases, the sales reps were more than helpful, and worked hard to get my business. My most recent I have purchased two Chargers at Central, and in both cases, the sales reps were more than helpful, and worked hard to get my business. My most recent purchase was my "bucket list" car....'14 Charger R/T with a Hemi. I bought it off the dealer floor! My salesperson, Zenia was more than helpful, as well as the Sales Manager Kevin. I especially want to thank Tom Lombardi, who really went out of his way to make this "deal" a winner. I have also used Central's Service Department, and worked with Peter. I think the bottom-line to any successful experience is respect, and the Central people had that ingredient, as well as other very positive attributes. Needless to say, I highly recommend this fine dealership. More