Central Chrysler Jeep Dodge RAM Fiat of Norwood

good service experience for recall issue and oil change Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a littl Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a little over an hour which was the time I was told it would take. The waiting area was clean and comfortable.The only issue I had was using a coupon that I had. When Shawn took my car, he said that he would look it up on his computer, but I had to have Lisa straighten it out when I paid my bill. Lisa was very nice and took care of the problem quickly. All and all a very good experience. More

Bad service The woman at the counter did not know what she was doing. I had to come back & wait for her to ask her coworker about my rental. When the coworker ans The woman at the counter did not know what she was doing. I had to come back & wait for her to ask her coworker about my rental. When the coworker answered her question she didn’t believe her. Then turned around & said well isn’t that good for you & offered to take me to the rental desk this time when she never offered the first time. More

ABS or ESC My original goal was to get a state inspection sticker and to find out why my ABS or ESC dash light comes on every once in awhile when I move my foot My original goal was to get a state inspection sticker and to find out why my ABS or ESC dash light comes on every once in awhile when I move my foot from the brake to the accelerator at a full stop. I definitely got my sticker. The car techs said that the lights might come on when it’s wet out ... no further explanation. If it happens again I’ll have to get a second opinion. More

Sticker Just got an inspection sticker. Wait was longer than told it would be. But customer service was very nice. I do not have anything else to say. Just got an inspection sticker. Wait was longer than told it would be. But customer service was very nice. I do not have anything else to say. More

Waiting for an appt. should not take 3 weeks! Appt. wait time of 3 weeks, with my ‘check engine light’ on, is far to long and then till I get my service time, it will be another 3 weeks till the p Appt. wait time of 3 weeks, with my ‘check engine light’ on, is far to long and then till I get my service time, it will be another 3 weeks till the part can be put in, So it will be SIX WEEKS till I get my problem corrected! Totally unacceptable! If there was another Chrysler dealer near by, I would go there! I was offered a vehicle if I wanted to leave my car till repaired, but I shouldn’t have to give up a vehicle that is only 7 months old for repairs! You need to hire my mechanics! I was also told “as long as the check engine light is solid, there is no problem driving it, but if it blinks call us and we’ll try to get you in”. This was said to me by the appointment girl! So unacceptable!! More

Repeatedly the worst service ever Every experience at this dealership from leasing to service is akin to a root canal with no novacain. I dropped my car off for an inspection sticker Every experience at this dealership from leasing to service is akin to a root canal with no novacain. I dropped my car off for an inspection sticker and was told for 3 straight hours “it’s next” but it never was. I was going to be late for a business appointment because they kept telling me it would be done and it wasn’t. I asked if I could borrow a loaner to run down the street and they no, but they would be happy to let me rent a car but that woodland take a while to do. I had to call a friend to pick me up. Every time I go there this is the type of experience I have. It was a painful experience leasing a car and it’s never gotten better since. More

Unmatched sales and service! Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whe Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whether you are looking for a new vehicle or looking to service your existing, central is a place to consider. I bought and serviced 3 cars over the past few years and had and continue to have an awesome experience each and every time. Highly recommend Central. More

Don’t honor the warranty My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2 My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2015 Cherokee had a broken shifter knob. When showing the problem I mentioned “good thing it is warranted. Could you check to be sure I have a rental car coverage too so I could leave for the day. i did. Took 6 weeks to get the part. When picking up after completion no warranty coverage.”we don’t warranty broken parts it is your problem. Here is the phone number for the warranty company if you want to call them yourself “. It was not the money so much ($175 parts and labor) as the complete lack of courtesy for a long time customer. We won’t be back for service and when we buy our next 2 Jeeps (which we will) we will buy elsewhere. A simple (boy we are really sorry for any miscommunication” would have gone a long way. Instead they played hard line. I am not going to get worked up over $175 I will just take my business elsewhere and share my story to everyone I know in Westwood and Norwood. More

Bought a new Jeep Wrangle Went to Quirk Jeep first since they were closer and had a terrible experience trying to by a Jeep. Went to Central and had a great deal done in no ti Went to Quirk Jeep first since they were closer and had a terrible experience trying to by a Jeep. Went to Central and had a great deal done in no time. My sales person was excellent, the finance person also was easy to work with. Overall, a great car buying experience at Central! More

Get it together To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *bran To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *brand new* vehicle, I had to have the rotors replaced. This should have been my first clue. So, let me preface this review by saying I will never purchase a vehicle from this dealer again. This past Friday, I brought my vehicle in for routine oil change/tire rotation and for a problem with the locks (they do not stay locked, and will unlock randomly), which I had detailed in an email I sent via the service center's system. I emailed back and forth with a representative to agree on a specified date and time that would work for both my schedule and the service center's schedule. At this time, I felt my concern was made known and would be attended to at my appointment. Apparently, I was mistaken. Upon arriving for my appointment, the young woman with whom I checked in had NO knowledge of the issue I was having with the locks. So, I had to go over all of this information with her. I was then informed that my car would be in the service center all day, and I should have arranged for a ride, my other option being stuck at the service center all day. Correct me if I am wrong, but isn't this something you should inform the customer or BEFORE they bring their vehicle in? On this particular morning, my husband was already at work and I was unable to find sufficient transportation to get home. Having been diagnosed with bronchitis the day before my appointment (and not wanting to change my appointment because I was concerned about the locks--which has STILL not been resolved), I was in absolutely NO shape to stay at the dealership all day, so I decided to just get my oil changed/tires rotated and schedule the service for the locks at a later date and time. I felt the wait for the routine service was fine, however I had to leave the service center without having the issue with the locks attended to. I was not offered to reschedule while I was there, and I sincerely do not believe I will seek further service at this location, as it is lackluster at best. I feel as though this dealer was pleased as punch to take my money when I purchased the car (in FULL, mind you. Cash.), however, when it comes to having any issues with the car attended to, no one seems to know what is going on, much less care. I do not dispute the actual service as I feel when my vehicle has been attended to in the past, this service center has done a fine job. Somewhere along the line, however, there is a loss of communication that makes the entire experience unpleasant. Get it together. Take pride in your place of employment. And? Inform your customers they may need to make other transportation arrangements BEFORE they come in to drop off their vehicle. More