Central Chrysler Jeep Dodge RAM Fiat of Norwood

Unmatched sales and service! Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whe Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whether you are looking for a new vehicle or looking to service your existing, central is a place to consider. I bought and serviced 3 cars over the past few years and had and continue to have an awesome experience each and every time. Highly recommend Central. More

Bought a new Jeep Wrangle Went to Quirk Jeep first since they were closer and had a terrible experience trying to by a Jeep. Went to Central and had a great deal done in no ti Went to Quirk Jeep first since they were closer and had a terrible experience trying to by a Jeep. Went to Central and had a great deal done in no time. My sales person was excellent, the finance person also was easy to work with. Overall, a great car buying experience at Central! More

Don’t honor the warranty My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2 My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2015 Cherokee had a broken shifter knob. When showing the problem I mentioned “good thing it is warranted. Could you check to be sure I have a rental car coverage too so I could leave for the day. i did. Took 6 weeks to get the part. When picking up after completion no warranty coverage.”we don’t warranty broken parts it is your problem. Here is the phone number for the warranty company if you want to call them yourself “. It was not the money so much ($175 parts and labor) as the complete lack of courtesy for a long time customer. We won’t be back for service and when we buy our next 2 Jeeps (which we will) we will buy elsewhere. A simple (boy we are really sorry for any miscommunication” would have gone a long way. Instead they played hard line. I am not going to get worked up over $175 I will just take my business elsewhere and share my story to everyone I know in Westwood and Norwood. More

Get it together To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *bran To begin with, I purchased a 2016 Fiat in December of 2016. Apparently my car sat for so long on the lot that within 4 months of purchasing this *brand new* vehicle, I had to have the rotors replaced. This should have been my first clue. So, let me preface this review by saying I will never purchase a vehicle from this dealer again. This past Friday, I brought my vehicle in for routine oil change/tire rotation and for a problem with the locks (they do not stay locked, and will unlock randomly), which I had detailed in an email I sent via the service center's system. I emailed back and forth with a representative to agree on a specified date and time that would work for both my schedule and the service center's schedule. At this time, I felt my concern was made known and would be attended to at my appointment. Apparently, I was mistaken. Upon arriving for my appointment, the young woman with whom I checked in had NO knowledge of the issue I was having with the locks. So, I had to go over all of this information with her. I was then informed that my car would be in the service center all day, and I should have arranged for a ride, my other option being stuck at the service center all day. Correct me if I am wrong, but isn't this something you should inform the customer or BEFORE they bring their vehicle in? On this particular morning, my husband was already at work and I was unable to find sufficient transportation to get home. Having been diagnosed with bronchitis the day before my appointment (and not wanting to change my appointment because I was concerned about the locks--which has STILL not been resolved), I was in absolutely NO shape to stay at the dealership all day, so I decided to just get my oil changed/tires rotated and schedule the service for the locks at a later date and time. I felt the wait for the routine service was fine, however I had to leave the service center without having the issue with the locks attended to. I was not offered to reschedule while I was there, and I sincerely do not believe I will seek further service at this location, as it is lackluster at best. I feel as though this dealer was pleased as punch to take my money when I purchased the car (in FULL, mind you. Cash.), however, when it comes to having any issues with the car attended to, no one seems to know what is going on, much less care. I do not dispute the actual service as I feel when my vehicle has been attended to in the past, this service center has done a fine job. Somewhere along the line, however, there is a loss of communication that makes the entire experience unpleasant. Get it together. Take pride in your place of employment. And? Inform your customers they may need to make other transportation arrangements BEFORE they come in to drop off their vehicle. More

Easy & Friendly! I came in to Jeep not knowing exactly what I wanted other than a compact SUV. Luckily when I walked on the lot, I was greeted by Winston who made my e I came in to Jeep not knowing exactly what I wanted other than a compact SUV. Luckily when I walked on the lot, I was greeted by Winston who made my experience even better than I could have asked for. His warm and friendly demeanor made me feel like family and made the typically stressful car shopping process a total breeze. Not only did Winston find me the perfect car, he also worked with me to get where my price point needed to be. The sales manager was also extremely friendly. I would recommend Central Jeep & Winston 10 out of 10 times to everyone! More

One of the best I've worked with Jonathan is hands down one of the best car dealership salesmen I've ever worked with. From start to finish he made the entire process very easy and co Jonathan is hands down one of the best car dealership salesmen I've ever worked with. From start to finish he made the entire process very easy and comforting. I never felt rushed or pressured into doing anything. I explained to him exactly what I was looking for and he delivered at a very high level. When purchasing a vehicle there are many salesmen that are not straight shooters and make you feel uncomfortable, Johnathan is the complete opposite. Him and Justin Aptt (the finance manager) were amazing and I HIGHLY recommend working with these guys. Beautiful inventory of vehicles and these two professionals are the best in the game. I'm looking forward to working with both Jonathan and Justin next time I purchase a vehicle and will be referring all my friends and family to both of them. More

Bought a Jeep Jeremy was my salesman and was extremely helpful and patient while I looked for a Jeep. Answered all my questions and was a pleasure to work with. Tha Jeremy was my salesman and was extremely helpful and patient while I looked for a Jeep. Answered all my questions and was a pleasure to work with. Thank you to everyone at central for being very helpful and also friendly !!! More

project complete my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. More

big place Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. More

Super friendly, attentive and stress free buying experience. Everyone I had contact with at Central was pleasant, attentive and ready to act/answer any questions and requests. I would highly recommend Central to Everyone I had contact with at Central was pleasant, attentive and ready to act/answer any questions and requests. I would highly recommend Central to everyone looking for a positive car buying experience. Central will definitely be my first stop the next time I'm in the market for a vehicle. More