Central Chrysler Jeep Dodge RAM Fiat of Norwood

Disappointing This service guys broke my front bumper, didn't align my car properly, then told me to go get the alignment fixed at a shop across the street. The ser This service guys broke my front bumper, didn't align my car properly, then told me to go get the alignment fixed at a shop across the street. The service manager is very nice and understanding and was willing to take care of the bumper that was broken. However, I wouldn't trust them again with my car. More

Central Jerp Good experience, people are great to deal with. The only problem is that they keep loosing the records that state I was entitled to a few oil changes Good experience, people are great to deal with. The only problem is that they keep loosing the records that state I was entitled to a few oil changes and tire rotations as per a deal with corporate that was to carry forward to my new vechicle - not the first time this has happened. More

Great Vehicle Service Experience!! I was assigned Paula Hernández as my Service Advisor, who was: professional, accommodating, friendly & personable. Paula was informative and estimated I was assigned Paula Hernández as my Service Advisor, who was: professional, accommodating, friendly & personable. Paula was informative and estimated approximate time to complete service repair, which was greatly appreciated. A positive Customer Service experience!! So impressed. More

Good Job for Car Service It's a routine service. Excellent service; warm reception, I would like to say. Shawn is very nice and freeindly. Good job! Feel secure to have you gu It's a routine service. Excellent service; warm reception, I would like to say. Shawn is very nice and freeindly. Good job! Feel secure to have you guys to do car service. Many thanks! More

good service experience for recall issue and oil change Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a littl Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a little over an hour which was the time I was told it would take. The waiting area was clean and comfortable.The only issue I had was using a coupon that I had. When Shawn took my car, he said that he would look it up on his computer, but I had to have Lisa straighten it out when I paid my bill. Lisa was very nice and took care of the problem quickly. All and all a very good experience. More

Bad service The woman at the counter did not know what she was doing. I had to come back & wait for her to ask her coworker about my rental. When the coworker ans The woman at the counter did not know what she was doing. I had to come back & wait for her to ask her coworker about my rental. When the coworker answered her question she didn’t believe her. Then turned around & said well isn’t that good for you & offered to take me to the rental desk this time when she never offered the first time. More

ABS or ESC My original goal was to get a state inspection sticker and to find out why my ABS or ESC dash light comes on every once in awhile when I move my foot My original goal was to get a state inspection sticker and to find out why my ABS or ESC dash light comes on every once in awhile when I move my foot from the brake to the accelerator at a full stop. I definitely got my sticker. The car techs said that the lights might come on when it’s wet out ... no further explanation. If it happens again I’ll have to get a second opinion. More

Sticker Just got an inspection sticker. Wait was longer than told it would be. But customer service was very nice. I do not have anything else to say. Just got an inspection sticker. Wait was longer than told it would be. But customer service was very nice. I do not have anything else to say. More

Waiting for an appt. should not take 3 weeks! Appt. wait time of 3 weeks, with my ‘check engine light’ on, is far to long and then till I get my service time, it will be another 3 weeks till the p Appt. wait time of 3 weeks, with my ‘check engine light’ on, is far to long and then till I get my service time, it will be another 3 weeks till the part can be put in, So it will be SIX WEEKS till I get my problem corrected! Totally unacceptable! If there was another Chrysler dealer near by, I would go there! I was offered a vehicle if I wanted to leave my car till repaired, but I shouldn’t have to give up a vehicle that is only 7 months old for repairs! You need to hire my mechanics! I was also told “as long as the check engine light is solid, there is no problem driving it, but if it blinks call us and we’ll try to get you in”. This was said to me by the appointment girl! So unacceptable!! More

Repeatedly the worst service ever Every experience at this dealership from leasing to service is akin to a root canal with no novacain. I dropped my car off for an inspection sticker Every experience at this dealership from leasing to service is akin to a root canal with no novacain. I dropped my car off for an inspection sticker and was told for 3 straight hours “it’s next” but it never was. I was going to be late for a business appointment because they kept telling me it would be done and it wasn’t. I asked if I could borrow a loaner to run down the street and they no, but they would be happy to let me rent a car but that woodland take a while to do. I had to call a friend to pick me up. Every time I go there this is the type of experience I have. It was a painful experience leasing a car and it’s never gotten better since. More