Central Chrysler Jeep Dodge RAM Fiat of Norwood

Annual visit Got my annual sticker and oil change. Nothing else was needed. Was seen right away and work was begun on timely basis. Was satisfied with the experien Got my annual sticker and oil change. Nothing else was needed. Was seen right away and work was begun on timely basis. Was satisfied with the experience. More

Oil Change I simply went for an oil change on Saturday, noticed my truck was leaking antifreeze on Tuesday. I picked my truck up at 5pm on Saturday and didnt dri I simply went for an oil change on Saturday, noticed my truck was leaking antifreeze on Tuesday. I picked my truck up at 5pm on Saturday and didnt drive it until Tuesday morning! My heat stopped working and I noticed a big puddle of antifreeze! I called Jeep and they told me it would cost $150 to LOOK at it and would take a few days!!! Im NEVER going back or recommending this place! More

Great place to buy a car!!! Salesman are genuine!! I know because I was in car sales!! No pressure, told up front the cost. No hidden fees. Just a great experience!!! Salesman are genuine!! I know because I was in car sales!! No pressure, told up front the cost. No hidden fees. Just a great experience!!! More

Great service and friendly front desk Paula was great the second I step up to the window to check in my truck, she even walk outside in the cold with me to find my truck when I came back t Paula was great the second I step up to the window to check in my truck, she even walk outside in the cold with me to find my truck when I came back to pick up my truck. The service in the shop was quick too. More

Excellent Service experience I use the dealership's service frequently to maintain our jeeps. Making a service appointment is fast and efficient and usually results in getting an I use the dealership's service frequently to maintain our jeeps. Making a service appointment is fast and efficient and usually results in getting an appointment in a reasonable timeframe. The staff is always courteous, The service is always competent, reasonably fast and in the few cases where the vehicle needed additional attention after leaving the dealership, there was no problem. More

service Went in for an oil change and had to replace my radiator. GREAT customers service as always. Even got a discount and a free VIP rent-a-car. Went in for an oil change and had to replace my radiator. GREAT customers service as always. Even got a discount and a free VIP rent-a-car. More

Terrible experience I went to Central Jeep on Saturday 11/10 (Veteran's Day weekend). I am also a veteran. The salesman and I agreed on a price, with stipulations that I went to Central Jeep on Saturday 11/10 (Veteran's Day weekend). I am also a veteran. The salesman and I agreed on a price, with stipulations that a front license plate bracket was to be installed, scratches removed around the door handles, a dent on the passenger side door removed, and a chip of paint on the passenger side rear quarter panel to be fixed. I provided $2,500.00 and informed him that I would come in the following Saturday with a Bank Check for the remaining amount. I arrived the following Saturday, 11/17, with a Bank Check to purchase the vehicle. I went to the lot, and observed that nothing was done to the vehicle that was agreed upon. The front license plate bracket was not installed. The scratches were present. The dent was still present. And the paint chip was also present. I brought this to the attention of the salesman and he stated, "it is what it is" as well as "it's a Saturday, so it's not going to get fixed." Initially, he did not take responsibility for him not doing his job. However, he was sure to call me twice that week to ensure that I was coming in to pick up the vehicle, to ensure that he got paid. Central Jeep had a week to fix the issues that were agreed upon. 'It is what it is' clearly is not applicable in this situation, as Central Jeep had a week to have the issues resolved. This was a huge inconvenience, as I had to spend several hours for the shop to install the front license plate bracket as well as remove the scratches. The Used Car Manager touched up the paint chip, so this was not even done professionally. Then, I was told that I would have to come back on a Thursday to get the dent removed. I do not live near Central Jeep and it is another huge inconvenience for me to take a day off of work to get the dent removed, as Central Jeep dropped the ball and did not uphold their end of the deal. I informed them that there was a Dent Wizard closer to my house, but they stated that they would not cover the amount that Dent Wizard would charge. So, they would rather inconvenience me, by me having to take a day off of work and drive out of my way to Norwood, MA - Central Jeep to have their person remove the dent as it would not cost them much money. However, it would cost me time and money. After reaching an agreement between the user car Manager, Dent Wizard removed the dent on 11/27/18 at the location of my office. To continue the unpleasant experience at Central Jeep, I was unable to get my Jeep inspected, as my registration was never mailed to me. I was driving the vehicle for 3 weeks without an inspection sticker. I had to drive to Norwood, MA to obtain my registration. To top it all off, I attempted to get my inspection sticker at Central Jeep and an employee said that there were 3 vehicles in front of me and there would be an hour and a half to 2 hour wait. The look of amazement must have showed on my face, as she further stated that each car took 30 minutes for the new inspection standards. I understand the new standards, but 30 minutes to inspect one vehicle is laughable, as have never waited that long for an inspection sticker at a certified inspection station recently. I went across the street to get the Jeep inspection. It took 6 minutes and 36 seconds. More

Perfect! I was in and out in a jiffy. Shawn was kind, phad great personality, all while being professional. I never cringe when I have to get my car services. I was in and out in a jiffy. Shawn was kind, phad great personality, all while being professional. I never cringe when I have to get my car services. Friendly faces, an occasional hug and comfy waiting area. More

Fast and friendly Service with a friendly smile. I was they had time to wash vehicles after service. I see other dealer tend to do this more often. Service with a friendly smile. I was they had time to wash vehicles after service. I see other dealer tend to do this more often. More

Best dealership in Massachusetts Great experience with qualified people who were able to get the vehicles we wanted. They go the extra mile and are pleasant to work with. Great experience with qualified people who were able to get the vehicles we wanted. They go the extra mile and are pleasant to work with. More