Central Chevrolet
West Springfield, MA
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Dealer told me service was performed and completed when in reality they did not do the service. Had a recall and had my truck in Twice for service regarding the recall; first visit to confirm it needed the in reality they did not do the service. Had a recall and had my truck in Twice for service regarding the recall; first visit to confirm it needed the recall, second service to perform the recall. They only did the programming but claimed they had replaced the fuel injectors AND programmed them. Just called to address another recall and they asked if I wanted the fuel injector recall performed for the injector replacement? Come to find out they did not replace the fuel injectors and just programmed the ones that needed replacement! Absolutely ridiculous. Had my truck there two different days for no reason. Very unhappy, would not recommend for service. I’ve heard the sales aspect is good but cannot confirm nor deny because I purchased my vehicle a bit further North. Hope this review reaches the right person before they have a vehicle in for a service that may or may not be performed. Very discouraging. More
Bobby worked with me to get the truck I wanted. He was very respectful of my wishes and communicated very clearly. I would highly recommend him to any of my friends. very respectful of my wishes and communicated very clearly. I would highly recommend him to any of my friends. More
Bought a car here in 2015, used the service department for 8+ years. Positive experience from first contact with sales until the last service I got. If Chevy still made sedans I would have bought my nex for 8+ years. Positive experience from first contact with sales until the last service I got. If Chevy still made sedans I would have bought my next one from Central. More
This dealership has always been good to me. Their comfortable lounge with coffee and convenient vending machines have helped passing the time easier. Free internet is nice also. Their comfortable lounge with coffee and convenient vending machines have helped passing the time easier. Free internet is nice also. More
Lee was very helpful & knowledgeable. He helped me through out the long ordeal. He was patient with me. Showed me little things about the car that I didn’t know about. Very happy with He helped me through out the long ordeal. He was patient with me. Showed me little things about the car that I didn’t know about. Very happy with my new car. More