Central Cadillac
Cleveland, OH
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What a cluster! Called and scheduled my car for standard maintenance - asked for the valet service with a car to drive while they serviced my Cadillac. Had to wait 1 Called and scheduled my car for standard maintenance - asked for the valet service with a car to drive while they serviced my Cadillac. Had to wait 10 days for the initial appointment. Valet showed up but didn’t bring a car for me! Had to reschedule to today 5 days later - valet showed up with a car but left me the keys to a different vehicle!! Ughh!! Called the dealership and told he was already on his way to bring me the right key for the loaner - nearly an hour later valet shows up with my vehicle! I had already missed my appointment!! When I got in my car everything is changed - radio is set to another station, seat is set like I’m about to lay back and take a nap. So very frustrating and disappointing!! More
I recieved delivery on schedule same day but the oil wasn't changed and the rear wiper mouth was missing and had to take an ai.s test to get plates wasn't changed and the rear wiper mouth was missing and had to take an ai.s test to get plates More
I have worked with Anna Maria Masterson on all four of the Cadillacs (a DTS and three XT5s) I have gotten from Central. She is the only salesperson I will work with; she finds exactly the car I want, when the Cadillacs (a DTS and three XT5s) I have gotten from Central. She is the only salesperson I will work with; she finds exactly the car I want, when I want it. More
It was pleasure to work with Anna Maria Masterson in my effort to lease a new XT5. She was patient and understanding of my situation regarding the amount of the monthly payment. She was successful in maki effort to lease a new XT5. She was patient and understanding of my situation regarding the amount of the monthly payment. She was successful in making it possible for me to lease a new vehicle. More
Steve Newman has done a great job for my wife and me. We have had five Cadillacs. Steve has sold us four, always with our concern in mind. Ron R We have had five Cadillacs. Steve has sold us four, always with our concern in mind. Ron R More
Anna Maria Masterson was knowledgeable on all the features of my Cadillac CT4. I’m glad to have had the experience and teachable moments with her. She sat with me to get all my features operational features of my Cadillac CT4. I’m glad to have had the experience and teachable moments with her. She sat with me to get all my features operational and I never felt rushed. More
My Father Bought all his Cadillac's at Central Cadillac and this is my second Cadillac purchase. It was another great experience with Steve Newman. He did a amazing job getting me in the vehicle I wanted h and this is my second Cadillac purchase. It was another great experience with Steve Newman. He did a amazing job getting me in the vehicle I wanted he is always available when I call or text him. Central Cadillac has the BEST Sales Rep with man, he really knows his line of work and the Cadillac's he sells. ( My father only dealt with Steve Newman )!!!! More
I highly recommend Central Cadillac. I recently had my CT5 serviced and had a module replaced. I had to return for the module that was ordered to be installed. My service advisor David F I recently had my CT5 serviced and had a module replaced. I had to return for the module that was ordered to be installed. My service advisor David Fleischhauer kept me in informed of the parts arrival and quickly had the car scheduled for installation of the part. I visited three Cadillac dealers before my purchase and Central Cadillac in my opinion is clearly a cut above the other two. More