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Central Cadillac
Cleveland, OH
173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 173 reviews
October 11, 2024
Wonderful experience at Central Cadillac! The sales process was honest and easy. The sales rep, Mason was kind and easy to work with. What really made my experience above and beyond was how w The sales process was honest and easy. The sales rep, Mason was kind and easy to work with. What really made my experience above and beyond was how well they took care of us post purchase. After taking delivery of the vehicle there was some unforseen maintenance needed. Mason and Scott covered towing plus parts and labor and the car runs good as new. Absolute stellar above and beyond service. I will definitely be coming back for my next car. I recommend you do do too. They'll take care of you. More
by jwconnors
Employees Worked With
Mason Fink
October 08, 2024
Excellent customer service from Lisa and entire team. Hassle free and superior service. Communication is always timely and reliable. Thanks Central Cadillac for providing great service! Hassle free and superior service. Communication is always timely and reliable. Thanks Central Cadillac for providing great service! More
by Kubiakj6
Employees Worked With
Mike Wonder, Lisa Burton
October 05, 2024
5 months into ownership of this Cadillac Certified CPO 2020 Escalade and the brakes are worn down to the metal. The management at Central Cadillac are not willing to fix the vehicle unless I pay a partial 2020 Escalade and the brakes are worn down to the metal. The management at Central Cadillac are not willing to fix the vehicle unless I pay a partial amount towards the repair. Do not trust this dealership when they so call do the 172 point inspection that's required for a CPO vehicle. It's a shame but please check behind them before you sign off on the inspection sheet. My ambient lighting was not working, battery was bad(it had a AAA battery in it that they actually accused me of putting in my new to me vehicle that had bumper to bumper at the time.) Tire had and still has a small chunk out of the sidewall. Transmission pump was whining. Scratches all over the Escalade. Rear shocks / suspension squeaking. Yet all of these things were checked off on the inspection sheet. Now the brakes are metal to metal. Scott Bibb's answer "The brakes were not new when you bought the vehicle! It's not a new vehicle!". Well Scott it's a $60k vehicle that the owner shouldn't have to do any repairs within the first months of ownership. I've been warned after the fact about this stealership. So I will warn anyone reading this review, if you're looking for a dealership that stands behind their products after the sale do not choose Central Cadillac! You have been officially warned! More
by rodneyspeed2000
Employees Worked With
Jesse Huber, Scott Bibb, Brian Reiken, Lisa Burton, Mason Fink
September 25, 2024
Had an awesome experience and would highly recommend Central Cadillac.Angelo Ezzo was very helpful and would recommend him helping you with any of your car needs. Central Cadillac.Angelo Ezzo was very helpful and would recommend him helping you with any of your car needs. More
by brikur1
Employees Worked With
Angelo Ezzo
September 05, 2024
Was very impressed with the concerns of the dealership to fulfill the needs of the customer. The attitude was great and sincere. Thank you very much fulfill the needs of the customer. The attitude was great and sincere. Thank you very much More
by Detectivegriffin
Employees Worked With
Trevor
