Central Avenue Chrysler Jeep Dodge Ram

Great Service My name is Karen, I came into this location on Saturday March 10, 2018. The service I received from the sales guy Mohamad Abuteen and the Finance Mana My name is Karen, I came into this location on Saturday March 10, 2018. The service I received from the sales guy Mohamad Abuteen and the Finance Manager Neil Matos was impeccable. They were extremely nice and patient with me. I walked in not knowing exactly what I wanted and they led me in the right direction. Kudos to these two wonderful gentlemen who went above and beyond ensuring I got what I wanted. Thanks to you both again, the world need more people like you both. More

Worst Service Department Ever My wife leased a Jeep here 16 months ago. The purchase process was satisfactory. Since leasing the Jeep we have had nothing but bad experiences with My wife leased a Jeep here 16 months ago. The purchase process was satisfactory. Since leasing the Jeep we have had nothing but bad experiences with the Service Department. They are both rude and incompetent. The check tire pressure light kept coming on and about once a week one tire kept needing a few pounds of air. We took the car in to the service department and they said they could not find anything wrong with the tire. Two days later it was completely flat in our driveway requiring my wife to call AAA to help her change the tire. Took the tire into a tire place and they immediately found a nail. How much of an expert factory certified mechanic does one need to be to find a nail in a tire? Then we started to have problem with the car rolling backward while in park. This is Jeep has a different transmission than the one in 2015 that had all the problem with people not knowing if the car was in park or not. This transmission is clearly marked. This happened twice... both times about an hour or two after the car had been parked it rolled five feet backwards out of our driveway into a public street. We are lucky no one was injured or killed. I took the Jeep into the service department and the expert behind the counter told me all Jeeps roll backwards when you put them into park. Let me repeat this... the factory certified Jeep expert mechanic stated clearly, "All Jeeps roll backwards when in park." Right there is reason enough to never buy another Jeep product as long as I live. In addition to the rolling backwards issue, I also mentioned that whenever we ran the heat it smelled like something was burning inside the cabin and I often smelled something burning when walking past the front of the car after parking it. None of these issues could be replicated by the "expert" mechanics and I was told there was nothing wrong with the car in a very rude manner. When I picked up the car I went to the receptionist and asked to speak with the general manager. She asked me, "Why?" I responded that I wanted to speak to the general manager. She asked why again. This went back and forth three or four times. She then told me to sit and she would get him for me. I walked away from the reception area and watched the receptionist for ten minutes. She made no effort to contact the general manager or have him some speak with me. This receptionist is both rude and incompetent. So... I found the general manager on my own... a Mr. Jim Ingenito. I relayed all of the above complaints to Mr. Ingenito and he apologized. He said that he had heard some similar complaints in the past. He asked me if I would give him the opportunity to make all of these negative experiences right. I said OK. He promised to call me the next day, have me come back to have his "best man" look at the car and offered me a loaner while they looked the car over. Mr. Ingenito is NOT A MAN OF HIS WORD! He did not call me the next day... or the day after that. He has not called me at all. Therefore, he did not have anyone look at this defective vehicle. In my opinion the general manager, the service manager and the receptionist should all be fired. I cannot recommend this dealership to anyone for anything. I have bought dozens of new cars in my life. Twenty years ago I worked in the auto sales industry. In all of my experiences this dealership ranks among the very worst. More

Great! Jimmy Green was very knowledgeable in getting me into my new Jeep Compass. As a matter of fact he has sold me 4 other jeeps in the past, thats why I c Jimmy Green was very knowledgeable in getting me into my new Jeep Compass. As a matter of fact he has sold me 4 other jeeps in the past, thats why I come back because he tries to get me the best deals possible. You have a good salesman working there. More

Great Experience! My sister got her first car here and the service was great. Those who helped during the process were very useful. Definitely would go back in the fu My sister got her first car here and the service was great. Those who helped during the process were very useful. Definitely would go back in the future! More

Simply the best! This is the 5th & 6th Jeep we've purchased from Central Ave Jeep. Our salesman Michael Taheri is the best of the best. He makes our experience smooth This is the 5th & 6th Jeep we've purchased from Central Ave Jeep. Our salesman Michael Taheri is the best of the best. He makes our experience smooth and seamless. The professionalism and dedication really make buying a car from him and Central Ave Jeep so easy. A quick side note we have an Autistic son who is made to feel completely comfortable with Michael and the ENTIRE staff! It's a pleasure doing business with them. Guy Corcoran More

Issues Resolved Orland and Felix resolved my issues with registration. Never did acknowledge the other issues, but I'm updating from a 1 to 2 star for their help gett Orland and Felix resolved my issues with registration. Never did acknowledge the other issues, but I'm updating from a 1 to 2 star for their help getting the Jeep registered. More

Caring & helpful Purchased my second car through Central. The Sales manager can work the best find for you at your best price. Neil Matos, the director, helped me step Purchased my second car through Central. The Sales manager can work the best find for you at your best price. Neil Matos, the director, helped me step by step to put me into a new car. They are truly Devoted to their customers! I would recommend all my relatives and neighbors to visit Central first. The owner Jonathan and his staff go out of their way to make you feel welcome and get the best deal. Thank You central Jeep! More

Bought my first lease here! I just moved in to the neighborhood and my car suddenly died on me, and I was so nervous about purchasing a new car but I came to Central Ave and imme I just moved in to the neighborhood and my car suddenly died on me, and I was so nervous about purchasing a new car but I came to Central Ave and immediately Michael swept me and my fiances feet! He was so honest and consistently helpful, as everyone was actually, but he definitely made a great impression on us to want the car even more. I can say that I've never been happier with my decision to purchase my first lease with them, would do it again! More

Awesome I came to Central Ave Chrysler Jeep Dodge Ram in March of 17 to trade in my lease.  My lease was with another dealership and my experience at that dea I came to Central Ave Chrysler Jeep Dodge Ram in March of 17 to trade in my lease.  My lease was with another dealership and my experience at that dealership was not a good one. I spoke with Michael Taheri who took the time to explain my options to me. I found out that I had more time with my existing lease so I returned in December of 17 and left the with a new lease. Michael was knowledgeable and courteous and explained all my options. There was no pressure and a lot of assurance that Central Avenue Chrysler Jeep Dodge Ram is there for their customers long after the sale is complete.  More

Wanting to please Jim Ingenito was genuinely wanting to make your purchase a good experience,will definitely deal with him again Paperwork handled by Neil also very e Jim Ingenito was genuinely wanting to make your purchase a good experience,will definitely deal with him again Paperwork handled by Neil also very efficient. Thanks too both More