Central Ave Nissan

What seemed to be the start of a pleasant car buying experience, slowly revealed itself as the wolf in sheep’s clothing. During the explanation of fees phase associated with and above the asking price o experience, slowly revealed itself as the wolf in sheep’s clothing. During the explanation of fees phase associated with and above the asking price of the vehicle (2018 Nissan Murano SV w/Premium Package) I was purchasing, all were par for course with the exception of one. I was told there was an additional cost of $1995 for the Nissan warranty since it is a certified pre-owned (CPO) vehicle. When I offered to decline this warranty, that I assumed was an extended warranty option offer, I was told "It's not coming from us; It's required by Nissan". Somewhat disappointed, though still loving the car itself, I decided to continue with the purchasing process by returning the following day with a $500 good faith deposit to place the vehicle on hold. Since I had my own financing, I would only need to forward the purchase order to my credit union, who would then remit payment for the full purchase price. After leaving the dealership that, but before my appointment scheduled for 4pm the following day, I decided to do some brief online comparative shopping to reduce or eliminate any potential feelings of buyer's remorse, and what I later discovered changed everything. I found another dealer with a Murano that was virtually the same as my pending purchase vehicle, but about $1500 less. Upon scrolling further down to get more details and specs on that vehicle, I noticed it showed (paraphrasing here), "All Certified Pre-Owned Nissan vehicles include a 7yr/100,000 mile warranty". This means, for the 2018 Murano I was purchasing, I should receive the remainder of the original manufacturer's warranty at no extra cost. To ensure this was not a misread on my part, I contacted the dealer of the lesser priced vehicle. It was confirmed by a salesperson that what I read was 100% correct, and added I could purchase an additional warranty option if I chose to do so, but there was no obligation. There was no mention of a Nissan-required warranty fee of $1995 in order to purchase and leave with the vehicle. This failed attempt to take money from me, and possibly successful attempts with other car buyers in doing the same, on the part of Central Ave. Nissan of Yonkers, NY, by definition is theft. Their actions cannot be dismissed as an oversight or less than perfect accounting practices and/or policies. A plan was conceived with expected results, a meeting(s) were held to ensure all were on the same page, then the implementation of this plan in real time went into action. Amid a recently exposed similar action involving a different major car manufacturer, I hope The Nissan Corporation will not allow Central Ave. Nissan to taint its stellar and near flawless reputation in the auto manufacturing and sales industry. More

I was not explained about the vehicle very good and I thought I was getting the bose system in the sl like I had in my 2015 sl but it doesn't come in the 2021 sl and I wasn't explained that and I don't l thought I was getting the bose system in the sl like I had in my 2015 sl but it doesn't come in the 2021 sl and I wasn't explained that and I don't like the system in my vehicle and now I stuck with this vehicle they will not do nothing to help me and I just bought this car on the 18th of this month and it's only nine days later. More

Spoke with Michael on the phone to replace a tire on a new car I just bought from Nissan. It was the most unpleasent customer service I have ever encountered. He was rude and extremely demeaning. Since I' new car I just bought from Nissan. It was the most unpleasent customer service I have ever encountered. He was rude and extremely demeaning. Since I'm not going to give money to someone who scolds me for asking for help, I went to Discount Tire instead and had no problem with them. 10/10 will never spend another dime there. More

The worst customer service I have experienced!! Would it let you test drive a car! Don’t waste your time with this dealership, go somewhere else let you test drive a car! Don’t waste your time with this dealership, go somewhere else More

These guys are really skechy. I went like 1 week ago to buy a 2017 nissan rogue sport. Let me just say this if u do what they want, they would treat you nicely. Once I told them I got an approve letter fro buy a 2017 nissan rogue sport. Let me just say this if u do what they want, they would treat you nicely. Once I told them I got an approve letter from bank of america. Things start to became weird. Anyways we negotiate a deal. Went the next day to sign the contracts and first they make me wait 30 minutes. And then I go to talk to the finance guy. He said that he had find me a better deal. Bluh bluh etc. I told him no I was ok with the deal we made it last night. He started laughing in a sarcastic way saying well I have never seen a person turn down a good deal. I told him is the a problem? I don't want ur deal. We already talk this though I was supposed to just sign wa we had talked before. Anyways they were rude. They continued to say why don't u want this deal. It really just was the worst feeling that I had in my life. They pretty much wanted to bullying me into signing this new ramdon deal. Another they told me that I need to go to the bank and bring a check for the loan. Went to the bank. The guy at the bank told me thats not how things work. The dealer only needed a code that was in the approval letter. Well I got plenty to more stuff to tell you guys. PlS STAY AWAY FROM THIS DEALERSHIP. More