Central Ave Nissan

To whom it may concern, I recently experienced a situation from June 24, 2024 at Nissian in Yonkers. My wife and I were interested in a Rogue but unfortunately due to circumstances for now we decide situation from June 24, 2024 at Nissian in Yonkers. My wife and I were interested in a Rogue but unfortunately due to circumstances for now we decided to wait and ask for our $500 cash deposit return after speaking with sales and the General Maneger. I had tried to complain in private and then to Consumer afairs division and I have not heard back from anyone. I felt the manager should have done the right thing to return our money. These kind of people need to be stopped in their tracks, and to ensure they are held accoutable for their actions. Finding out, in New York consumers generally don't have the right to cancel a car contract and receive a refund of their deposit. Unless the dealer doesn't post their refund policy. However, there are some exceptions. If the dealer helps arrange financing and the vehicle hasn't been picked up, the buyer can cancel before signing the finance agrement and receive a full refund. This is beyond ridiculous, how dishonest they are!!! So disapointed with Nissian😕😡 I have been a regular customer for so many years since 1989 and I never have had a problem such as this. Gregory . We called Nissan corporation and they told us the dealer should solve it . We are going to BBB and also we are looking for the tv help news to help us until we receive out money back . More

WORST DEALERSHIP! SHADY DEALERS ! NON - TRANASPARENT ! [ Not eligible even for 1 star ] I purchased Pre-Owned Nissan Rogue of 2020 year from this dealership and not SHADY DEALERS ! NON - TRANASPARENT ! [ Not eligible even for 1 star ] I purchased Pre-Owned Nissan Rogue of 2020 year from this dealership and not even one thing is transparent. It was certified pre owned car saying all the inspection done according to NY standards but when I went to my first service(driven only 4000 miles) at other Nissan dealership, they said all the tires need to be replaced as the treads are completely gone and at level 2 and 3. When I purchased the car, the sales person - Nick Gonzalez promised me that atleast 50000 miles life left for the tires as they are almost new and as per inspection report - the tread level is at 7. How come the tread level changed from 7 to 2 within just 4000 miles? Either the tires have been changed after the inspection is done and replaced with some cheap/junk tires and then sold the car to me. When i checked with Nick's Manager - Jose Daboin, he keep on saying that "when you took the car, the car is certified and inspected according to the NY standards and we cant do anything about it". He is so reckless and also not even listening to the concern. Apart from this - they have also included some shady charges like how the other customers were cheated - including certification charges $2499 which they haven't specified anywhere in the website, I took the maintenance plan - for that they charged another shady charge like AMO - $750. They keep advertise some $500 off if we purchase the vehicle which they will never give. They keep lower prices in the website to lure the customers to walk into the store and then trick/cheat them with all these hidden charges. When i went to other Nissan dealership at my location for the first service, they said you got cheap tires and also suggested me to file a complaint against these dealership because they are not convinced regarding the tread level change that drastically within 4 months. Request: NEVER PURCHASE PRE-OWNED CARS FROM THIS DEALERSHIP AND GET CHEATED LIKE ME. More

A pleasure to deal with the Director and the service advisors very knowledgeable and extremely helpful a pleasant experience with great service advisors very knowledgeable and extremely helpful a pleasant experience with great service More

Ga - this dealership does not value there customers - in April of 2023 i bought shocks for my Nissan armada - off the website they use PayPal as there financial service the shock came up to 1003$ when I arr April of 2023 i bought shocks for my Nissan armada - off the website they use PayPal as there financial service the shock came up to 1003$ when I arrived at the dealership the shocks was missing pieces so I never took possession of the items and was promised a full refund - fast forward a month without getting the refund I came back to the same dealership and bought a brand new 2022 Nissan armada platinum - not thinking about a 1000$ dollars another months goes by and I realize I haven’t received my refund so I start making calls to the dealership first they say talk to PayPal which is the financial institution the dealership uses when you purchase items -finally I contact my financially institution and they say there hand or tied on this matter - there’s been a lot of back and forth on this matter over the past few months until I got the better business bureau involved and we are trying to work threw the matter every other day pay pal gives me briefings on the current status of the situation and - the money was returned to dealership but for some reason the dealership is saying call back tomorrow the person you need to talk to is not available and this has been going on for days now it’s currently 9/29/2023 and a 1003$ has not been refunded since 4/2023 this is ridiculous- I advise anyone out there don’t buy parts from this dealership use another location this is know way to treat a customer who I myself bought a 70000$ car from them in 5/2023 and my son bought a 20000$ car from them 12/2023 . PayPal is there financial institution I have email stating what went wrong with the refund and when the money was returned to the dealership and why from pay pal and the dealership comptroller will not respond … More

My car was brought in 9/8 for known issue with it. 3rd visit for issue, I was told by Nissan corporate to bring it back in one more time. No updated all day, I reach out at 4pm and was told by Daniel 3rd visit for issue, I was told by Nissan corporate to bring it back in one more time. No updated all day, I reach out at 4pm and was told by Daniel if I could leave it they are waiting for answer from Nissan and will update me by 10 am 9/9. I said sure but I need car or loaner by 9/9 12 pm I have appointments. Well 10 came and send , I reached out 11 and Daniel off today, how surprising. Was told by Robert the manager my car is on test drive w tech, I said I need it by 12 regardless, he says I’ll get back to you. Soooooo, I check Nissan app and my car is parked, locked at dealership when I was told it was on a test drive. Ok, I’m getting ready to call Uber and get car , check app again, hour later and now car is in motion. Ok, maybe test drive?? I hold off on Uber. Check app again, vehicle is now parked and locked in not the best part of town. Hmmmm, 45 minutes go by, still parked and locked. Call Nissan , speak to Robert , ask why my vehicle is parked for 45 minutes in the area that it is. Slow to respond , I tell him I’m coming to get car whether it’s fixed or not. His response , come and get it. My response, it’s at dealership although app says it’s not? His response , it’s here. I check app, still at location it’s been telling me. His response, app is wrong. Ok I’m coming, within 2 minutes after conversation now my car is unlocked and in motion towards dealer again. But the app is wrong, xxxxxxxxx!!!unfortunately I got to dealer after car was already there. Go in , he doesn’t even come out of office. Carlos gets car for me, no paperwork stating anything was done for day and half they had it. 3rd day not at work because car tied up. Get home, park car, check app as soon as I close and lock. Tells me it’s at my house. Robert you’re a liar , I will never go back to this dealer and am posting this experience everywhere I can. If I could give zero stars I would!!!! More

I REALLY wish i read these reviews before bringing my car into this Nissan dealership. They are super shady and untrustworthy. They will look for ways to not honor your car warranty and then overcharge you into this Nissan dealership. They are super shady and untrustworthy. They will look for ways to not honor your car warranty and then overcharge you. Plus they add a 3% fee for using a credit card, which is ridiculous when you consider how much car repairs cost. More

Would have given 0 star if I could have. Drove over one hour for appointment I set the day before. After four calls, and many emails to confirm my appointment, when I arrived there the mana Drove over one hour for appointment I set the day before. After four calls, and many emails to confirm my appointment, when I arrived there the manager Ary, who I was to meet was off. The other manager had no clue of what car I was talking about. And I later found out they sold the car, I was suppose to be purchasing . Don't waste your time, this is a terrible dealership. The left hand doesn't know what the right hand is doing at this place. Please adhere to my warning flee, and go elsewhere! More

Shady Dealer Ship Extended warranty is optional There are about three different price points do not let them Force you into buying . A few days ago I received an email from Ary Oliver General manger & Own about three different price points do not let them Force you into buying . A few days ago I received an email from Ary Oliver General manger & Owner Jim Rourke Central Ave that they are Looking to buy my rogue sport above market . I then received a call from sales rep Corey who was extremely pleasant we schedule a date to get the value of my trade in . At first I did not want to get another Nissan because of bad experience in the pass ,I wanted a Honda CR-V , but after being shown a few suv by corey I was sold on a newer rogue sport. This was an unexpected purchase so I wanted to stay in my budget. I then came back in a few days later and started the process for a used 2020 Nissan Rogue sport with only 24k miles for $20895 . This is we’re things took a disappointing turn I started all the paper work and brought in my title to my first Nissan I purchased at the same location back in 2018 with a sales rep Juan . In looking over the paper work I seen a charge for $2,495 I asked my sales rep hey what’s this charge he said for cert warranty . I said I didn’t want it because the car only had about 25,000 and Extended warranty is Optional. He then got the sales manger Nelson who said every pre-owned car you must get the warranty I told him I would like to decline it because it was not a certified pre-owned, So I asked if I don’t get the warranty then what he said we can’t sell you the car .This is the price and there isn’t much I can do . He then offered to find me a cheaper car in my budget but the problem was not the price of the car the problem was that I was being forced to buy An extended warranty , which is optional I’ve purchased many pre-owned vehicles in the past I’ve never been told I can’t buy a car if I DO NOT GET THE Warranty.It is shameful that Nissan central Ave would treat me a returning customer is such a A manner.Sales Rep corey was so nice he told me he understood if I didn’t want the car anymore because I did stress too him I wanted to stay in my budget. He was Extremely sympathetic and said he was sorry but if anything new came in he would give me a call. I ended up getting up and leaving I felt ashamed and embarrassed to have received this treatment from Nelson sales manger i was being scammed into a extendec warranty which in all reality is optional and there are many options that I could’ve picked from if they were offered to me but I wasn’t given that Choice. I am a New York City transit employee and I pride myself on honesty . I will not recommend this location to any of my friends, family and co-worker I would not want them to go through the same experience that I did . Warranty is optional which it clearly states in the poster that was at the station I sat at and there are many selections that I could have picked from which were not offer to me . Left me no choice but to get up and leave before I was scammed. Truly disgraceful wasted my time and gas coming from Long Island to only be returned without the car I wanted and came to pick up . Follow up car from manger Ary Oliver , whom tried to tell me the car was a certified vehicle ,I was told it was not at the dealer ship ,which is why it had to be sold with extended warranty. But did offer to give me an extra discount but I still would be paying $1995 for the warranty . I did decline the offer car still is under powertrain warranty . After looking over other reviews I see this Dealership in particular Has a tendency of trying to force people into buying extended warranties if not they will not sell you the car. As I said before I am a re-turning customer and I’m disgusted, disappointed and embarrassed at the behavior of all participantsExtend it More

I called to ask about cars not on the site since you never know what games they play: will told me there wasn’t and they were all sold. Could you be any more snobby? How does that help me? I said I had never know what games they play: will told me there wasn’t and they were all sold. Could you be any more snobby? How does that help me? I said I had to go and they called me back three times. More