Central Auto Group

Worst service center experience I've ever had. Upon realizing there was a recall for my car, I contacted Central Auto Group and was told to bring the car in to be serviced. While there, I opted int Upon realizing there was a recall for my car, I contacted Central Auto Group and was told to bring the car in to be serviced. While there, I opted into having an additional problem diagnosed and was quoted the same day for well over $1000 to complete the job. From the parts list that I received, 25% of the parts listed weren't even compatible with my car, let alone causing the problem. Additionally, the parts I was quoted for were priced at a 300% markup compared to identical parts from another Hyundai dealership. The allotted labor charged was 8 hours for a job that ProDemand recommends 2.5 hours for (which is what it actually took for me to complete it myself). In total, I paid half of what they wanted to charge me for parts alone. I don't plan to ever return again, even for recall work. I'd rather drive an additional 30 miles to a reputable dealership who deserves and appreciates their customers' business. More

Great Experience Great environment and fun salespeople. I have purchased 2 vehicles from Central for both my younger son and husband and would not go anywhere else. We Great environment and fun salespeople. I have purchased 2 vehicles from Central for both my younger son and husband and would not go anywhere else. We purchased a used Ford as well as a brand new Volkswagen and the process was the same both times. FAST AND EASY. I do not understand the mixed reviews because I would recommend this place in a heartbeat. My Daughter turns 17 next year and I am looking forward to purchasing her first car from Central Auto Group. More

up then down and then up! the internet department leaves quite a bit to be desired as for accuracy and accountability. my wife, child, and i came down very excited based on a the internet department leaves quite a bit to be desired as for accuracy and accountability. my wife, child, and i came down very excited based on a phone conversation with the internet department. when the time to buy came along, we were very frustrated with the difference in our expectations from the internet department and the price on paper. that being said, Jonathan Pitt-Coombs is one of the nicest salesman you'll probably ever meet. having been a salesman, i appreciated having him work with us. Fillipo Marchionne was very understanding of the situation we were in and helped us out greatly in getting a solid rate and an incredible deal. these two gentlemen are 5 stars but the internet department is so low i couldn't in good conscience rate the customer service and quality of work 5 stars. i would recommend this dealership and Hyundai (there was no button to check but that's what we bought), just skip the internet guy and go straight to Jonathan. More

Terrible place Terrible place. Screwed myself and my girlfriend out of 3300 from a lie .. Both managers of hyundai and mazda are rude and not customer friendly.. Th Terrible place. Screwed myself and my girlfriend out of 3300 from a lie .. Both managers of hyundai and mazda are rude and not customer friendly.. The GM flilppio will do anything to not help you and make himself look better and try and sell you crap.. Would not recommend this place at all.. More

Not outstanding My husband and I have purchased two vehicles from this dealership. I also purchased the maintenance agreement for my car, and was told I would receiv My husband and I have purchased two vehicles from this dealership. I also purchased the maintenance agreement for my car, and was told I would receive a loaner car every time I came in for scheduled maintenance. NOT so. They apparently have one loaner car that is always on loan to someone else. I would not have paid thousands of dollars extra for a maintenance agreement had I known about this! When I used my "vacuum" coupon, they did not vacuum the entire car, only the tops of the mats and floors--the back cargo area was left dirty. For purchasing, they continuously "have to check with the manager" and leave you sitting until you walk out on them before giving you their best deal. It is too stressful to purchase a car there, and we are seriously considering switching to a dealership that does not play games with its customers. At any rate, we will never purchase a maintenance agreement again, it is not worth it. While the service department is friendly enough, they just do not finish the job. I also have a door handle that has been broken since I purchased the car. They do not believe me, and are refusing to fix it because they never documented it. I have mentioned it every time I brought the car in, but no one wrote it down, so they are refusing to fix it. Also, the gas tank cover has never been properly repaired and while it works when I leave the dealership it does not work the very first time I enter a gas station! I think I am finished with this dealership. They are not outstanding. Just mediocre. More

Terrible! I bought my Mazda 3 from Central Auto group just over a year ago. The buying process was horrible, but that's a different story. I got an oil chang I bought my Mazda 3 from Central Auto group just over a year ago. The buying process was horrible, but that's a different story. I got an oil change today at Mazda of Manchester and my car has been hesitating to start. So they said I needed a new battery which is under warranty if it's the original battery. Mazda of Manchester said it was not the original battery but we were confused because I bought the car brand new and I've never replaced it. So Mazda of Manchester called central auto group to see if they replaced it, and yes they did. They replaced it before I bought it. So it's a dealership battery, which is also under warranty. Mazda of Manchester just needed the paperwork of the battery central put in so they could process it though my warranty. Central auto group said they wouldn't fax it over because Mazda of Manchester "was arguing with them" on the phone. What a nightmare. More

"Exceptional" This is my second Sonata and I love the car. When I went to buy my first Sonata I went to a different dealership. They did not really listen to what I This is my second Sonata and I love the car. When I went to buy my first Sonata I went to a different dealership. They did not really listen to what I wanted. I wanted white or black limited. They brought in a blue one from another dealership. Even though when they asked me to come look at it, I told them no. They kept calling over and over again asking when I was picking up my car. I heard about Central from a friend. So I went to see them. They listened to what I wanted, they understood that I would not be ready for at least 30 days before I could purchase it. They did not hound me, they called me 30 days later, showed me my options in a white or black car. They answered all my questions and they went over every option in the car with me. The service I received on my car over the years was wonderful. So I wanted a new Sonata and I went back to see Joe. The experience with Joe, stress free and he listen to what I wanted. I could not ask for a better sales representative or a better dealership. I have sent may friends to Central and they all love the experience. Thanks Joe and Central!!! More

Best Dealership Around won't be Disappointed I've purchased 2 and sent friends and family down to Central to purchase cars,My salesman Joe Lamonica is fantastic and great to deal with.I would rec I've purchased 2 and sent friends and family down to Central to purchase cars,My salesman Joe Lamonica is fantastic and great to deal with.I would recommend anyone to him.Go down there you won't be Disappointed. More

Dishonest car salesmen This is your stereotypical used car dealership. I could write a long review on how bad it is but I will keep this short. They will do anything to get This is your stereotypical used car dealership. I could write a long review on how bad it is but I will keep this short. They will do anything to get you in the door or to buy a car. They listed cars as new that we're in fact used cars, quoted one price and then changed the price on it, etc. if you are looking for a new car I would recommend shopping anywhere else. More