Centennial Volkswagen

I have been a loyal customer with Findlay North Volkswagen since 2019. On January 24th 2022 I brought my car in for an intermittent no start issue that I’ve been having since September 2021. On Jan Volkswagen since 2019. On January 24th 2022 I brought my car in for an intermittent no start issue that I’ve been having since September 2021. On January 25th I was told by service advisor Cris Flores that it was caused by faulty engine control module part J271 power supply and that it would take 2 days for part to be shipped. The next day On January 26th I was told the car is fixed and ready for pickup even though the part was supposed to take 2 days. I picked up the car February 1st and exactly a week later February 8th the car doesn’t start again and the problem is still there. I contact Cris and receive no apology or concern for my problem. I escalate the problem to service manager Russell Garceau and still do not receive an apology and he gave us the impression that he thought we were making up the car problem. My car stayed with Findlay Volkswagen for 2 weeks from February 8th to February 21st and during that time I received no communication and I had to call up everyday. I was told that the car is working perfectly and they are not able to duplicate the issue or fault codes therefore there is nothing wrong. However when it is in my possession within a week the issue presents itself. My car is still not fixed and I gave the company an opportunity to make it right. I have spent thousands of dollars with the establishment and this experience has left me feeing exceptionally unappreciated and dissatisfied as a consumer, due to the lack of customer service, professionalism and follow through on service promises. More

Chris was awesome. My car was finished on time. I am happy with the service. happy with the service. More

Had my Touareg serviced. Chris Flores was very nice and car ready as promised. He explained what was to be done and answered our questions well. car ready as promised. He explained what was to be done and answered our questions well. More

Fast, professional and great service. This location is far away from my house but, they are great on customer service and for that reason I don't mind the drive. far away from my house but, they are great on customer service and for that reason I don't mind the drive. More

First time brining in for oil leak (I could see the spots on my driveway) after having car for 8 hours said there was no leak but bring back if continued to see oil. Second visit, another 6 hours and quoted on my driveway) after having car for 8 hours said there was no leak but bring back if continued to see oil. Second visit, another 6 hours and quoted over 2k of repairs needed, they “found” the leak. And during this visit I mentioned temperature light kept coming on, the noted but no other mention of the light. Next day, temp light still on, I called back but they can’t take another look for over a week and the next day, check engine light came on. I’m starting to think they are doing stuff to the car to keep me coming back! Originally I thought VW dealer would be more trustworthy than the used car dealer we bought the car from but doesn’t feel that way. Feels like I’m just wasting time and money here. More

Service was out standing. I was greet with a friendly good morning we will be with you in one moment .I was indeed . His name was Richard M and for the rest of the I was waiting I was treated like a p good morning we will be with you in one moment .I was indeed . His name was Richard M and for the rest of the I was waiting I was treated like a personal friend. Thanks Richard M More

My service advisor, Cris Flores, was professional, polite, knowledgeable, and in my opinion, is an asset to Findlay Volkswagen. However, unfortunately, I didn't receive a car wash. polite, knowledgeable, and in my opinion, is an asset to Findlay Volkswagen. However, unfortunately, I didn't receive a car wash. More

Very easy to schedule an appointment on line and it was so nice to see that they were ready to start working on my car so nice to see that they were ready to start working on my car More

Bought a brand new VW Atlas here in October 2021. Over the last 12 months I've had to bring my new car in twice for the same issue with my GPS and Bluetooth failing to work. Its a known issue that can on the last 12 months I've had to bring my new car in twice for the same issue with my GPS and Bluetooth failing to work. Its a known issue that can only be resolved by replacing the module. Today I'm told by service they can't help me and won't replace a $700 part and my only recourse is to call VW itself. All they can do is the same temporary fix as last time. And they cant telll me how many times I would have to do this again until it can be replaced because its under warranty and they cant replace parts under warranty unless VW itself says they can. Findlay won't authorize the fix because it would be money out of their pocket. Shame on them! Shame on VW! I used to tell people where I bought my car and how pleased I was with the process. Now I'd tell them to go anywhere else seeing how they treat customers when it really matters. More

Car dealers are all the same .. Disloyal to the " LOYAL PURCHASERS OF THEIR VEHICLES ". IF I SPEND MONEY ON THE SECOND LARGEST PURCHASE FOLKS MAKE NEXT TO A HOME.... " SERVICE CHARGES SHOULD NOT BE 5 TIMES PURCHASERS OF THEIR VEHICLES ". IF I SPEND MONEY ON THE SECOND LARGEST PURCHASE FOLKS MAKE NEXT TO A HOME.... " SERVICE CHARGES SHOULD NOT BE 5 TIMES WHATS CHARGED AT A STAND ALONE SHOP ! PRICE GOUGHING..... WHAT A SCAM . More