Centennial Volkswagen

Very poor customer service and poor service period from their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the CarNet module and electronic issues. It's been beyond frustrating since it's a brand new vehicle and the vehicle should be working perfectly. The communication from the Service Dept has been extremely poor. The Technicians seem very inexperienced or incapable. We have been told items have been replaced, when in actuality they were not. We have been told issues were resolved, when they weren't. Each time we got the vehicle back, it was either not fixed or worse than before we took it in. I am in communication with VW Customer Care since the Dealership is not being helpful. The last straw with this Dealership and the vehicle as a whole was when the fuel tank door would not open on a roadtrip out of State. I had to call roadside assistance to assist me. They had to break off the door so I could put gas in the car in order to get home. I took the car into the Dealership the Monday after I arrived home. VW approved the replacement of the fuel door since the car is so new and under 10k miles. It took the Dealership 7 weeks to get the fuel door in and painted by an Auto Body shop. We had to keep calling the Service Dept for an update as no one would ever call or text to provide an update. Finally the fuel door arrived (no one called to tell us, once again we had to call and ask) and we had it replaced, however they had painted it the wrong color. When I made the Service Dept aware of this. The gentlemen said "if you look at it from an angle, it seems ok." That was the most RIDICULOUS response. It was after 5pm and the Service Manager was not there, so we took the car home and returned on Monday. My husband showed the Service Manager the fuel door was the wrong color and he agreed, it looked bad! No apologies, just said they would fix it. The vehicle is still having issues with the electronics and we will be trading it for a Honda. No more VWs for us and definitely never want to step foot in this Dealership EVER again. More

Mel was very friendly, knowledgeable, and professional! ! I had a wonderful experience at the service center! ! I had a wonderful experience at the service center! More

Efficient, reliable , commutative service from my service advisor, David and the technician that worked on my vehicle. service advisor, David and the technician that worked on my vehicle. More

As always I was provided great customer service, thank you for you help with my car. you for you help with my car. More

My appointment was at 7am to get my rear brakes serviced and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I f and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I felt like the service department was welcoming and their atmosphere was just refreshing compared to other dealers I’ve been to. More

first off, from my experience of this dealership, all the way up to choosing the car I wanted was great. Then everything went south. I will give all the things went wrong which I did not realized at the time way up to choosing the car I wanted was great. Then everything went south. I will give all the things went wrong which I did not realized at the time until few days after purchasing car and that is why won't be going to purchase VW again. On 6/27/24. I went in to dealership and I chose Tiguan SE with remote start option(with keyfob and remote start from app) to buy because summer time when it is hot, I did not want to get in the car with over 100-110 degrees. I have driven it and liked the car. I wanted to buy the car and asked dealer how long would it take to get the car ready because I am from out of town(1.5 hour distance). They said shouldn't be more than few hours after signing. Dealer and I negotiated price and we came to agreement. Sales person, Eric, told me because the car is being worked on to get it ready, we are going to do final walk around the car after I sign the contract. Thinking that this is a new car with few miles on it, I thought it would be ok to do it after purchasing the car. This was my first mistake, I should have waited for this final walk around the car and then sign the contract, because of the pressure, I went it and sign the contract. As I was doing final walk around, this car had a big ding on it, I said the Eric there's ding on the car, he said if I come back on any Mondays, they would fix that with no problem.(they think coming to this dealership that takes 3 hour round trip was nothing for them) they were giving me confirmation paper(says "final walk around check") with ding on the side of the car. Eric told me as long as I have this paper, they would fix the ding. I was already exhausted and needed to head home and realizing I already signed the contract, I took the car home. After few days of trying the car, I noticed that remote start function on the app was not working. I texted Eric, he said it might need reset or reboot. I tried resetting and still did not work. I called online help and they said I need to bring the car to dealership and need to check hardware which was malfunctioning. I work pretty much every week days could not go to dealership right away, I finally found time in the morning of 7/8/24. I went in at 8AM to fix the ding and check for malfunctioning hardware for my remote start app. Sales person Eric told me to come in Any Mondays for this ding fix so I came in on Monday, but service rep told me I had to make appt to get that fixed. At the time I was already frustrated with all these issues, I demended to speak with manager in sales. I told him I purchased a new vehicle to avoid hassle of fixing/ coming to dealership and because of these issues, I wanted to return the car. He said that is not an option and making excuse that the malfunctioning part is because of the hot weather and told me he already had 4-5 vehicles in service because of that(I have this conversation in recording). Then he went to service and talked to some people to get my car fixed. No apologies(I have 1-2 hours of voice recording) at all what so ever. By the face expression, the manager was upset and he was expressing that to everyone. He never talked to me after that. After 2 hours of waiting, they finally brought in a guy who fixed the ding(Ding is not 100% gone, you can still see where the ding was). Service guy told me they have to order the part and estimated time of that part's arrival would be around 7/16/24. He said he would call me around that time after they receive the part. I waited and did not get a call after 7/16/24. I finally called them on 7/19/24. A female service rep answered and told me she would pass the inquiry to service dep(she got my name and phone number). I never got called back on 7/19/24. I called again today (on 7/22/24) around 10AM a male service rep answered my call and he said my service rep is Terren and he would give me a call back. I kinda having feeling he's not going to call me back. More

The service was better with prior owner. Will move to Sahara location to try that dealer next time Will move to Sahara location to try that dealer next time More

Quick courtous service. suggestion don't wash windows with hard water. window looked cloudy/dirty. suggestion don't wash windows with hard water. window looked cloudy/dirty. More

Dallas was awesome! !! She was helpful and knowledgeable about the car. She made the experience quick and painless !! She was helpful and knowledgeable about the car. She made the experience quick and painless More

First time coming for service as Centennial v Findlay. Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t recei Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t receive a call or text with any updates. In fact it said “pending authorization” half the day. Again, service was very nice. I’ll be back! More