Centennial Volkswagen

Efficient, reliable , commutative service from my service advisor, David and the technician that worked on my vehicle. service advisor, David and the technician that worked on my vehicle. More

My appointment was at 7am to get my rear brakes serviced and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I f and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I felt like the service department was welcoming and their atmosphere was just refreshing compared to other dealers I’ve been to. More

first off, from my experience of this dealership, all the way up to choosing the car I wanted was great. Then everything went south. I will give all the things went wrong which I did not realized at the time way up to choosing the car I wanted was great. Then everything went south. I will give all the things went wrong which I did not realized at the time until few days after purchasing car and that is why won't be going to purchase VW again. On 6/27/24. I went in to dealership and I chose Tiguan SE with remote start option(with keyfob and remote start from app) to buy because summer time when it is hot, I did not want to get in the car with over 100-110 degrees. I have driven it and liked the car. I wanted to buy the car and asked dealer how long would it take to get the car ready because I am from out of town(1.5 hour distance). They said shouldn't be more than few hours after signing. Dealer and I negotiated price and we came to agreement. Sales person, Eric, told me because the car is being worked on to get it ready, we are going to do final walk around the car after I sign the contract. Thinking that this is a new car with few miles on it, I thought it would be ok to do it after purchasing the car. This was my first mistake, I should have waited for this final walk around the car and then sign the contract, because of the pressure, I went it and sign the contract. As I was doing final walk around, this car had a big ding on it, I said the Eric there's ding on the car, he said if I come back on any Mondays, they would fix that with no problem.(they think coming to this dealership that takes 3 hour round trip was nothing for them) they were giving me confirmation paper(says "final walk around check") with ding on the side of the car. Eric told me as long as I have this paper, they would fix the ding. I was already exhausted and needed to head home and realizing I already signed the contract, I took the car home. After few days of trying the car, I noticed that remote start function on the app was not working. I texted Eric, he said it might need reset or reboot. I tried resetting and still did not work. I called online help and they said I need to bring the car to dealership and need to check hardware which was malfunctioning. I work pretty much every week days could not go to dealership right away, I finally found time in the morning of 7/8/24. I went in at 8AM to fix the ding and check for malfunctioning hardware for my remote start app. Sales person Eric told me to come in Any Mondays for this ding fix so I came in on Monday, but service rep told me I had to make appt to get that fixed. At the time I was already frustrated with all these issues, I demended to speak with manager in sales. I told him I purchased a new vehicle to avoid hassle of fixing/ coming to dealership and because of these issues, I wanted to return the car. He said that is not an option and making excuse that the malfunctioning part is because of the hot weather and told me he already had 4-5 vehicles in service because of that(I have this conversation in recording). Then he went to service and talked to some people to get my car fixed. No apologies(I have 1-2 hours of voice recording) at all what so ever. By the face expression, the manager was upset and he was expressing that to everyone. He never talked to me after that. After 2 hours of waiting, they finally brought in a guy who fixed the ding(Ding is not 100% gone, you can still see where the ding was). Service guy told me they have to order the part and estimated time of that part's arrival would be around 7/16/24. He said he would call me around that time after they receive the part. I waited and did not get a call after 7/16/24. I finally called them on 7/19/24. A female service rep answered and told me she would pass the inquiry to service dep(she got my name and phone number). I never got called back on 7/19/24. I called again today (on 7/22/24) around 10AM a male service rep answered my call and he said my service rep is Terren and he would give me a call back. I kinda having feeling he's not going to call me back. More

The service was better with prior owner. Will move to Sahara location to try that dealer next time Will move to Sahara location to try that dealer next time More

Quick courtous service. suggestion don't wash windows with hard water. window looked cloudy/dirty. suggestion don't wash windows with hard water. window looked cloudy/dirty. More

Dallas was awesome! !! She was helpful and knowledgeable about the car. She made the experience quick and painless !! She was helpful and knowledgeable about the car. She made the experience quick and painless More

First time coming for service as Centennial v Findlay. Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t recei Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t receive a call or text with any updates. In fact it said “pending authorization” half the day. Again, service was very nice. I’ll be back! More

Service department, specifically David Lucero is incompetent. Did not return phone calls or emails, and did not place a part order that he stated he would and didn't let me know the order wasn't pla incompetent. Did not return phone calls or emails, and did not place a part order that he stated he would and didn't let me know the order wasn't placed. I will not do business there. More

Service staff ignored me on drop-off of my vehicle; had to request help to give them my keys, and I was the only one in the shop. I wasn't given a quote for pricing (not a huge issue as I just wanted an o to request help to give them my keys, and I was the only one in the shop. I wasn't given a quote for pricing (not a huge issue as I just wanted an oil change and tire rotation), the service sticker wasn't replaced in my upper windshield, and there was no explanation of service performed or results from the 'multi-point inspection' given after. It appears the work was done, but I have no way to validate that. We will likely try a new shop for service on our VWs as I appreciate attention to detail and personable service. More

I made an 8am appointment. My car was not taken into the service bay for over an hour. I spent more than 2 hours for a 40 minute scheduled service. My car was not taken into the service bay for over an hour. I spent more than 2 hours for a 40 minute scheduled service. More