Centennial Toyota

I took my car in for its 25k check and told them I was worried because my low tired pressure light kept coming on even though I frequently check the pressure of all of my tires. A week later it came on an worried because my low tired pressure light kept coming on even though I frequently check the pressure of all of my tires. A week later it came on and stayed on. I found out on my own that one of the sensors wasn’t reading. I called to see if it was under warranty. The lady that answered the phone for the service center had an attitude and told me it would cost over $100.00 just for them to look at it and tell me what I already know. She didn’t know if it was covered under my warranty but stated she would have a service tech call me. Hours later I went down there in person because no one called me. I was told the sensor would be covered under my warranty. I scheduled an appointment as soon as one was available. A few days before my app, I got a flat tired. On the day of my appointment, I again checked that this would be covered under my warranty. All of a sudden no one knew and my vehicle had to be looked at first. Four hours later the still had my vehicle and no one contacted me. I called two different numbers and couldn’t speak to anyone about my vehicle. Finally, two hours before their closing time, the service advisor calls me and says the sensor is out because of the flat tire and can’t be covered. I explained that the sensor was out before the flat. The advisor repeated himself as if I was an idiot and asked if I wanted to speak with a manger. When I asked if the manager would work with me, the advisor informed me he would just give me the same information. They were rude, treated me like I was dumb and ignored my concerns l, but still charged me for looking at my vehicle. They told me it would be over $600.00 to fix. Absolutely no one tried to help me figure things out. I took my vehicle to a tire specialist who confirmed the sensor was not caused by the flat tire, was a manufacturing issue and could be fixed. I won’t be taking my vehicle back to that dealership. More

Took our vehicle in for 10,000 mile service also a recall for fuel pump. Car was done in record time. Arrived at 7: o’clock finished at 8:45 record time. I was thrilled with the service great job!!! for fuel pump. Car was done in record time. Arrived at 7: o’clock finished at 8:45 record time. I was thrilled with the service great job!!! More

Ben a wonderful service agent. Very friendly and professional. He is very knowledgeable and always helpful in making important service professional. He is very knowledgeable and always helpful in making important service More

We bought a 2021 Highlander. We dealt with Olga. The process was smooth and easy. Minimum time. They were upfront, honest. And we felt that we paid a fair price for the vehicle. I would definitely d process was smooth and easy. Minimum time. They were upfront, honest. And we felt that we paid a fair price for the vehicle. I would definitely do business with them again in the future. More

There is simply no better buying experience than Centennial Toyota! This is my 6th car from them and I’ll continue to shop and recommend the fantastic staff. Centennial Toyota! This is my 6th car from them and I’ll continue to shop and recommend the fantastic staff. More

Well organized, service representative displays professionalism no trick playing and accommodate customers with utmost care. professionalism no trick playing and accommodate customers with utmost care. More

Jason Kopecky is a wonderful service agent. Very friendly and professional. He is very knowledgeable and always helpful in making important service decisions. and professional. He is very knowledgeable and always helpful in making important service decisions. More

Was very pleased with this dealership specially with salesperson Jimmy Venegas who helped me with the purchase of my new car……. salesperson Jimmy Venegas who helped me with the purchase of my new car……. More

Manny was a great help in providing service. I rely on him for honest opinion of necessary work!. Thanks again! him for honest opinion of necessary work!. Thanks again! More

Very pleased with my service. Carlos Robles did a great job of communicating with me. When an issue with the shop occurred he was on the phone explaining the situation and that the original timeframe for c job of communicating with me. When an issue with the shop occurred he was on the phone explaining the situation and that the original timeframe for completion would be extended. Even though the service for my truck was longer than originally specified ,my day wasn’t shot because Carlos did a stellar job keeping me informed. More