
Centennial Toyota
Las Vegas, NV
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Thanks to mike rachi for making this experience so efficient, hassle free. He was patient, explained everything we need to know about the car. We feel no pressure. Even after the transaction he was ve efficient, hassle free. He was patient, explained everything we need to know about the car. We feel no pressure. Even after the transaction he was very thoughtful to check on his client. We absolutely loved our experience. Definitely recommend him and centennial toyota to our friends and family! More
The service representative Jennifer was awesome and the whole team at Centennial Toyota was thoughtful and very informative and really helped me through my issues with my 2001 Toyota forerunner. If I coul whole team at Centennial Toyota was thoughtful and very informative and really helped me through my issues with my 2001 Toyota forerunner. If I could give them a 20 star I would!!! Thank you Centennial Toyota 🤙🤙🤙🤙🤙 More
I have been coming to this Toyota dealership going on 4 years now and I love it. Great customer service and the workers there make you feel like you are family. Also they know everything about my car and years now and I love it. Great customer service and the workers there make you feel like you are family. Also they know everything about my car and what needs to be done and they get it done to what my needs are. Thanks centennial toyota and Geo for the fabulous work you do. More
I took my 2-year-old Rev 4 ( leased through Centennial Toyota), for a failed/dead battery and factory recall fuel pump. I was unfortunately assigned to Carlos Robles for my service appointment. I requeste Toyota), for a failed/dead battery and factory recall fuel pump. I was unfortunately assigned to Carlos Robles for my service appointment. I requested to have my oil change at the same time as other services. I was told even though the car is under warranty, I will be charged $110 + for the scheduled oil change. I requested to have it done since the vehicle is still under warranty but I was told in no uncertain terms that it will not be done without charging me the whole amount. The issue is not only the rip-off price for an oil change but the attitude of both Carlos and his Supervisor Andrew. Both of them had angry body language with a no-can-do attitude. Both of them treated me with such hostility that I was wondering if it is their demeanor at 8 am, how do they treat customers during the afternoon or evening rush hour? Not only did I receive poor customer service but a hostile attitude towards a customer. I am a loyal Toyota customer for 20 years and if that's how the customers are treated, I will think twice about leasing/buying a Toyota, and needless to say, I will not be returning to Centennial Toyota for any service needs. They made me feel really small and insignificant. They just lost a loyal customer due to rude and condescending service department employees. More
Excellent service!! Highly recommended Centennial Toyota. Geo was very professional and courteous, I will forever service my Toyota’s at Centennial Toyota. Thanks!! Geo was very professional and courteous, I will forever service my Toyota’s at Centennial Toyota. Thanks!! More
Terrible service. Avoid at all costs. After receiving several notifications for a recall on my vehicle, I set up an appointment to perform the service. I arrived and checked in and was told the service s several notifications for a recall on my vehicle, I set up an appointment to perform the service. I arrived and checked in and was told the service should be pretty quick. I ended up waiting for almost 2 hours only to find out they did not perform any work on my vehicle whatsoever because a part out of the component they needed to swap out was not in stock. I was told I would have to return and wait yet another 2 hours when the part does arrive… This is the third time I have received awful service from Centennial Toyota. The first time one of the technicians forgot to fully tighten drain pan bolt and the bolt came off while driving about 30 minutes away, needless to say the oil pressure went low (obviously), and the oil leaked out all over the parking lot where I was able to park. Thankfully no immediate engine damage as I parked right as the oil pressure light came on. But in any case this event should have never happened!! Second time, one of the reps insisted I get a certain maintenance performed to get my filters swapped out, tires rotated, etc. I have custom wheels on my vehicle that I service elsewhere and K&N filters…there was no need for such a service but the rep kept insisting. So much so that I ended up leaving and getting my simple oil change performed elsewhere. More
I took my new Rav-4 Prime for an alarm install and one other minor details. All went well. The staff was attentive and there for me. Very happy with the time and work done. No issues. other minor details. All went well. The staff was attentive and there for me. Very happy with the time and work done. No issues. More